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Sutherland Global Services Process Trainer Interview Questions and Answers
Sutherland Global Services Process Trainer Interview Experiences
1 interview found
Anonymous
Selected
I appeared for an interview before May 2024, where I was asked the following questions.
- Q1. Self-introduction requested to assess my communication skills
- Q2. Basic computer knowledge questions were asked during the interview, specifically regarding Excel, PowerPoint, Microsoft Word, and computer programs such as Outlook?
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.
Interview Questionnaire
8 Questions
- Q1. General discussion but you should have some awareness about teleperformance
- Q2. What's your long term goals
- Q3. Introduction
- Q4. Why teleperformance
- Q5. Why training?
- Ans.
Training is essential for skill development, efficiency, and employee satisfaction, leading to better organizational performance.
Enhances skills: Training equips employees with the necessary skills to perform their jobs effectively. For example, a sales training program can improve closing rates.
Increases productivity: Well-trained employees are more efficient, leading to higher output and better quality of work. For i...
- Q6. Trainer responsibility
- Q7. How to handle your team
- Q8. Flexible shifts
Interview Preparation Tips
Riya Bhattacherjee
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 4 interview rounds.
Presentation round virtual taken by client
(2 Questions)
- Q1. With training manager, or VP training
- Q2. How do you control attrition in the batch
- Ans.
To control attrition in the batch, focus on effective onboarding, providing growth opportunities, fostering a positive work environment, and implementing retention strategies.
Implement a comprehensive onboarding process to ensure new hires feel supported and engaged from the start.
Offer growth opportunities such as training programs, skill development workshops, and career advancement paths.
Create a positive work envir...
Group discussion with other trainers and TLs
Interview Preparation Tips
I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.
(6 Questions)
- Q1. Tell me about yourself?
- Q2. Why do you prefer this job?
- Q3. Speak about this topic
- Ans.
The topic is effective communication in the workplace.
Effective communication is crucial for a productive workplace.
It involves active listening, clear messaging, and feedback.
Examples include team meetings, one-on-one conversations, and email communication.
Barriers to effective communication include language barriers, cultural differences, and distractions.
Training and practice can improve communication skills.
- Q4. What are your future expectations?
- Q5. When can you join if you are given the opportunity?
- Q6. Are you comfortable in working rotational shifts?
- Ans.
Yes, I am comfortable working rotational shifts as I understand their importance in maintaining operational efficiency.
Adaptability: I have previously worked in roles that required me to adjust my schedule frequently.
Team Collaboration: Working shifts allows me to collaborate with diverse teams and learn from different perspectives.
Work-Life Balance: I manage my time effectively to ensure I maintain a healthy work-life...
Interview Preparation Tips
subhash girare
I applied via Referral and was interviewed in Oct 2022. There were 4 interview rounds.
(3 Questions)
- Q1. Total work experience in BPO and as trainer
- Ans.
I have over 5 years of experience in the BPO sector, with 3 years dedicated to training roles.
5 years of experience in BPO, working in customer service and technical support.
3 years as a trainer, focusing on onboarding new employees and enhancing their skills.
Developed training materials and conducted workshops that improved team performance by 20%.
Experience in both voice and non-voice processes, adapting training met...
- Q2. What is your salary expectation
- Q3. Are you comfortable with working from office
(3 Questions)
- Q1. Tell me your roles and responsibilities?
- Q2. What is the formula of throughput
- Q3. What is TNI and TNA
(4 Questions)
- Q1. Explain the attrition management process,
- Q2. Explain the training methodology
- Q3. How to achieve the OJT performance
- Q4. During classroom training how can you manage the shrinkage
Interview Preparation Tips
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
(3 Questions)
- Q1. About me work experience
- Q2. Why you want to join TP
- Q3. Experience and topic TNA TNI
(2 Questions)
- Q1. 5 Best quality of the trainer
- Q2. How will you handle a agent who have casual attitude
- Ans.
Addressing a casual attitude in an agent requires understanding, communication, and structured feedback to encourage professionalism.
1. Initiate a one-on-one conversation to understand the root cause of their casual attitude.
2. Provide specific examples of behaviors that are perceived as casual, such as missed deadlines or lack of engagement in team meetings.
3. Set clear expectations regarding professionalism and perfo...
Interview Preparation Tips
Sutherland Global Services HR Interview Questions
(1 Question)
- Q1. Tell me about yourself
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. What are the roles and responsibilities of a Trainer?
- Q2. What methodology do you use for training associates?
I applied via Referral and was interviewed before Oct 2021. There were 4 interview rounds.
To screen knowledge about Anatomy & Physiology
(3 Questions)
- Q1. Questions related to domain, coding scenarios, guidelines, etc.,
- Q2. Basic medical terms, anatomical terminologies.
- Q3. Education with job profile will be discussed...
(1 Question)
- Q1. Interview results, salary discussion, telling about company policies in general.
Interview Preparation Tips
- Anatomy
- Physiology
Process Trainer Interview Questions & Answers
Conneqt Business Solutions
Simran Malhotra
posted on 4 Apr 2022
I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.
(1 Question)
- Q1. TNI/TNA, Efficacy, Training Throughput
(1 Question)
- Q1. Gardner's Theory, Adult Learning Principle
Interview Preparation Tips
Sutherland Global Services Interview FAQs
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Sutherland Global Services Process Trainer Reviews and Ratings
based on 12 reviews
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