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Shrinkage refers to the loss of inventory or resources due to various factors, impacting operational efficiency.
Shrinkage can occur due to theft, damage, or administrative errors.
For example, in retail, shoplifting can significantly reduce stock levels.
In a call center, shrinkage includes time lost to breaks, training, and absenteeism.
Understanding shrinkage helps in workforce planning and inventory management.
The current attrition rate reflects employee turnover, impacting team dynamics and operational efficiency.
Attrition rate is calculated as (Number of Departures / Average Number of Employees) x 100.
For example, if 10 employees leave out of an average of 100, the attrition rate is 10%.
High attrition can indicate issues like job dissatisfaction or better opportunities elsewhere.
Conversely, a low attrition rate may su...
Shrinkage in operations refers to the loss of inventory or productivity, often categorized into various types.
1. Inventory Shrinkage: Loss of products due to theft, damage, or mismanagement. Example: A retail store losing stock due to shoplifting.
2. Labor Shrinkage: Reduction in available workforce due to absenteeism or turnover. Example: Employees calling in sick, leading to understaffing.
3. Operational Shrinkage...
Handling annoying customers requires patience, empathy, and effective communication to resolve their issues and ensure satisfaction.
Listen actively to the customer's concerns without interrupting them.
Acknowledge their feelings by saying, 'I understand how frustrating this must be for you.'
Stay calm and maintain a positive tone, even if the customer is upset.
Ask clarifying questions to fully understand the issue, ...
KPIs and KRAs of a Trainer are key performance indicators and key result areas that measure the effectiveness and impact of their training programs.
KPIs for a Trainer may include training completion rates, learner satisfaction scores, and improvement in performance metrics.
KRAs for a Trainer may include designing training modules, delivering engaging sessions, and assessing training effectiveness.
Examples of KPIs:...
Chat, Outbound, and Inbound are different Lines of Business (LOBs) in a call center setting.
Chat LOB involves providing customer support through chat messaging.
Outbound LOB involves making calls to customers for sales or marketing purposes.
Inbound LOB involves receiving calls from customers for support or inquiries.
I applied via Approached by Company and was interviewed in May 2024. There were 2 interview rounds.
KPIs and KRAs of a Trainer are key performance indicators and key result areas that measure the effectiveness and impact of their training programs.
KPIs for a Trainer may include training completion rates, learner satisfaction scores, and improvement in performance metrics.
KRAs for a Trainer may include designing training modules, delivering engaging sessions, and assessing training effectiveness.
Examples of KPIs: % of...
A Trainer's role involves educating, assessing, and supporting learners to enhance their skills and knowledge effectively.
Designing training programs tailored to the needs of the audience, e.g., creating a curriculum for new hires.
Delivering engaging training sessions using various methods, such as workshops, e-learning, or hands-on activities.
Assessing learner progress through quizzes, practical exercises, and feedbac...
Chat, Outbound, and Inbound are different Lines of Business (LOBs) in a call center setting.
Chat LOB involves providing customer support through chat messaging.
Outbound LOB involves making calls to customers for sales or marketing purposes.
Inbound LOB involves receiving calls from customers for support or inquiries.
I appeared for an interview before May 2024, where I was asked the following questions.
I have extensive experience leading diverse teams, focusing on collaboration, performance, and achieving operational goals.
Led a team of 10 in a high-pressure environment, improving productivity by 20% through effective delegation and motivation.
Implemented weekly team meetings to foster open communication, resulting in a 30% increase in team engagement scores.
Developed training programs for new team members, reducing ...
Effective team management post-promotion involves clear communication, trust-building, and strategic delegation.
Establish clear communication channels: Regular team meetings can help ensure everyone is aligned on goals and expectations.
Build trust and rapport: Take time to understand team members' strengths and weaknesses, fostering a supportive environment.
Set clear goals and expectations: Define specific, measurable ...
Shrinkage refers to the loss of inventory or resources due to various factors, impacting operational efficiency.
Shrinkage can occur due to theft, damage, or administrative errors.
For example, in retail, shoplifting can significantly reduce stock levels.
In a call center, shrinkage includes time lost to breaks, training, and absenteeism.
Understanding shrinkage helps in workforce planning and inventory management.
The current attrition rate reflects employee turnover, impacting team dynamics and operational efficiency.
Attrition rate is calculated as (Number of Departures / Average Number of Employees) x 100.
For example, if 10 employees leave out of an average of 100, the attrition rate is 10%.
High attrition can indicate issues like job dissatisfaction or better opportunities elsewhere.
Conversely, a low attrition rate may suggest...
Shrinkage in operations refers to the loss of inventory or productivity, often categorized into various types.
1. Inventory Shrinkage: Loss of products due to theft, damage, or mismanagement. Example: A retail store losing stock due to shoplifting.
2. Labor Shrinkage: Reduction in available workforce due to absenteeism or turnover. Example: Employees calling in sick, leading to understaffing.
3. Operational Shrinkage: Ine...
I appeared for an interview before Mar 2024, where I was asked the following questions.
I am a dedicated customer support professional with a passion for helping others and a vision for growth in my career.
I have over 3 years of experience in customer support, where I developed strong communication skills.
I excel in problem-solving, having resolved complex customer issues efficiently in my previous role.
I aim to advance to a supervisory position, leading a team to enhance customer satisfaction.
I am commit...
Handling annoying customers requires patience, empathy, and effective communication to resolve their issues and ensure satisfaction.
Listen actively to the customer's concerns without interrupting them.
Acknowledge their feelings by saying, 'I understand how frustrating this must be for you.'
Stay calm and maintain a positive tone, even if the customer is upset.
Ask clarifying questions to fully understand the issue, e.g.,...
Customer support involves assisting customers with inquiries and issues, ensuring satisfaction and loyalty.
Customer support is the frontline of a company, addressing customer needs and concerns.
It involves problem-solving, such as helping a customer troubleshoot a product issue.
Effective communication is key; for example, actively listening to understand customer problems.
Building relationships is essential; a friendly...
I applied via Recruitment Consulltant and was interviewed before Jul 2023. There was 1 interview round.
Qualification,Last company work, profile, about themselves
I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 3 interview rounds.
I applied via Naukri.com and was interviewed before Jan 2020. There were 3 interview rounds.
Top trending discussions
I applied via Naukri.com and was interviewed before Feb 2020. There were 5 interview rounds.
The Deputy Manager role involves overseeing operations, managing teams, and ensuring strategic goals are met effectively.
Leadership: Responsible for guiding and motivating team members to achieve departmental objectives.
Operational Management: Oversee daily operations, ensuring efficiency and adherence to company policies.
Strategic Planning: Collaborate with senior management to develop and implement business strategie...
I applied via Company Website and was interviewed in Feb 2021. There was 1 interview round.
I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.
based on 12 interview experiences
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based on 113 reviews
Rating in categories
Customer Service Associate
39
salaries
| ₹1 L/yr - ₹3 L/yr |
C.S.A
33
salaries
| ₹1 L/yr - ₹3.1 L/yr |
Team Lead
24
salaries
| ₹1.8 L/yr - ₹4 L/yr |
Customer Service Executive
20
salaries
| ₹1 L/yr - ₹2.5 L/yr |
Customer Support Executive
18
salaries
| ₹1 L/yr - ₹3 L/yr |
TCS
Accenture
Cognizant
Capgemini