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Magnum Group Interview Questions and Answers

Updated 16 May 2025
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6 Interview questions

A Team Lead Operations was asked 2mo ago
Q. What is the concept of shrinkage?
Ans. 

Shrinkage refers to the loss of inventory or resources due to various factors, impacting operational efficiency.

  • Shrinkage can occur due to theft, damage, or administrative errors.

  • For example, in retail, shoplifting can significantly reduce stock levels.

  • In a call center, shrinkage includes time lost to breaks, training, and absenteeism.

  • Understanding shrinkage helps in workforce planning and inventory management.

View all Team Lead Operations interview questions
A Team Lead Operations was asked 2mo ago
Q. What is the current attrition rate of the company?
Ans. 

The current attrition rate reflects employee turnover, impacting team dynamics and operational efficiency.

  • Attrition rate is calculated as (Number of Departures / Average Number of Employees) x 100.

  • For example, if 10 employees leave out of an average of 100, the attrition rate is 10%.

  • High attrition can indicate issues like job dissatisfaction or better opportunities elsewhere.

  • Conversely, a low attrition rate may su...

View all Team Lead Operations interview questions
A Team Lead Operations was asked 2mo ago
Q. What are the different types of shrinkage?
Ans. 

Shrinkage in operations refers to the loss of inventory or productivity, often categorized into various types.

  • 1. Inventory Shrinkage: Loss of products due to theft, damage, or mismanagement. Example: A retail store losing stock due to shoplifting.

  • 2. Labor Shrinkage: Reduction in available workforce due to absenteeism or turnover. Example: Employees calling in sick, leading to understaffing.

  • 3. Operational Shrinkage...

View all Team Lead Operations interview questions
A Customer Support Executive was asked 4mo ago
Q. If you are handling an annoying customer, how will you handle them?
Ans. 

Handling annoying customers requires patience, empathy, and effective communication to resolve their issues and ensure satisfaction.

  • Listen actively to the customer's concerns without interrupting them.

  • Acknowledge their feelings by saying, 'I understand how frustrating this must be for you.'

  • Stay calm and maintain a positive tone, even if the customer is upset.

  • Ask clarifying questions to fully understand the issue, ...

View all Customer Support Executive interview questions
A Process Trainer was asked 8mo ago
Q. What are the KPIs and KRAs of a trainer?
Ans. 

KPIs and KRAs of a Trainer are key performance indicators and key result areas that measure the effectiveness and impact of their training programs.

  • KPIs for a Trainer may include training completion rates, learner satisfaction scores, and improvement in performance metrics.

  • KRAs for a Trainer may include designing training modules, delivering engaging sessions, and assessing training effectiveness.

  • Examples of KPIs:...

View all Process Trainer interview questions
A Process Trainer was asked 8mo ago
Q. What are the differences between Lines of Business (LOBs) such as Chat, Outbound, and Inbound?
Ans. 

Chat, Outbound, and Inbound are different Lines of Business (LOBs) in a call center setting.

  • Chat LOB involves providing customer support through chat messaging.

  • Outbound LOB involves making calls to customers for sales or marketing purposes.

  • Inbound LOB involves receiving calls from customers for support or inquiries.

View all Process Trainer interview questions

Magnum Group HR Interview Questions

5 questions and answers

Q. What strategies can be employed to manage a team effectively after a promotion?
Q. What is your experience with team leadership?
Q. What are the major roles and responsibilities of a Trainer?

Magnum Group Interview Experiences

6 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Asked about Experience in BPO ?
  • Q2. What are the KPI And KRA of Trainer ?
  • Ans. 

    KPIs and KRAs of a Trainer are key performance indicators and key result areas that measure the effectiveness and impact of their training programs.

    • KPIs for a Trainer may include training completion rates, learner satisfaction scores, and improvement in performance metrics.

    • KRAs for a Trainer may include designing training modules, delivering engaging sessions, and assessing training effectiveness.

    • Examples of KPIs: % of...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What are the major roles and responsibilities of Trainer ?
  • Ans. 

    A Trainer's role involves educating, assessing, and supporting learners to enhance their skills and knowledge effectively.

    • Designing training programs tailored to the needs of the audience, e.g., creating a curriculum for new hires.

    • Delivering engaging training sessions using various methods, such as workshops, e-learning, or hands-on activities.

    • Assessing learner progress through quizzes, practical exercises, and feedbac...

  • Answered by AI
  • Q2. Difference between LOBs like Chat, Outbound & Inbound ?
  • Ans. 

    Chat, Outbound, and Inbound are different Lines of Business (LOBs) in a call center setting.

    • Chat LOB involves providing customer support through chat messaging.

    • Outbound LOB involves making calls to customers for sales or marketing purposes.

    • Inbound LOB involves receiving calls from customers for support or inquiries.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It's was a great experience.
Are these interview questions helpful?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before May 2024, where I was asked the following questions.

  • Q1. What is your experience with team leadership?
  • Ans. 

    I have extensive experience leading diverse teams, focusing on collaboration, performance, and achieving operational goals.

    • Led a team of 10 in a high-pressure environment, improving productivity by 20% through effective delegation and motivation.

    • Implemented weekly team meetings to foster open communication, resulting in a 30% increase in team engagement scores.

    • Developed training programs for new team members, reducing ...

  • Answered by AI
  • Q2. What strategies can be employed to manage a team effectively after a promotion?
  • Ans. 

    Effective team management post-promotion involves clear communication, trust-building, and strategic delegation.

    • Establish clear communication channels: Regular team meetings can help ensure everyone is aligned on goals and expectations.

    • Build trust and rapport: Take time to understand team members' strengths and weaknesses, fostering a supportive environment.

    • Set clear goals and expectations: Define specific, measurable ...

  • Answered by AI
  • Q3. What is the concept of shrinkage?
  • Ans. 

    Shrinkage refers to the loss of inventory or resources due to various factors, impacting operational efficiency.

    • Shrinkage can occur due to theft, damage, or administrative errors.

    • For example, in retail, shoplifting can significantly reduce stock levels.

    • In a call center, shrinkage includes time lost to breaks, training, and absenteeism.

    • Understanding shrinkage helps in workforce planning and inventory management.

  • Answered by AI
  • Q4. What is the current attrition rate of the company?
  • Ans. 

    The current attrition rate reflects employee turnover, impacting team dynamics and operational efficiency.

    • Attrition rate is calculated as (Number of Departures / Average Number of Employees) x 100.

    • For example, if 10 employees leave out of an average of 100, the attrition rate is 10%.

    • High attrition can indicate issues like job dissatisfaction or better opportunities elsewhere.

    • Conversely, a low attrition rate may suggest...

  • Answered by AI
  • Q5. How many types of shrinkage
  • Ans. 

    Shrinkage in operations refers to the loss of inventory or productivity, often categorized into various types.

    • 1. Inventory Shrinkage: Loss of products due to theft, damage, or mismanagement. Example: A retail store losing stock due to shoplifting.

    • 2. Labor Shrinkage: Reduction in available workforce due to absenteeism or turnover. Example: Employees calling in sick, leading to understaffing.

    • 3. Operational Shrinkage: Ine...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Exercise patience and put in diligent effort.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. Tell me about you self and where do you want to see your self after 5 years.
  • Ans. 

    I am a dedicated customer support professional with a passion for helping others and a vision for growth in my career.

    • I have over 3 years of experience in customer support, where I developed strong communication skills.

    • I excel in problem-solving, having resolved complex customer issues efficiently in my previous role.

    • I aim to advance to a supervisory position, leading a team to enhance customer satisfaction.

    • I am commit...

  • Answered by AI
  • Q2. If you are handling any annoying customer then how will you handle them.
  • Ans. 

    Handling annoying customers requires patience, empathy, and effective communication to resolve their issues and ensure satisfaction.

    • Listen actively to the customer's concerns without interrupting them.

    • Acknowledge their feelings by saying, 'I understand how frustrating this must be for you.'

    • Stay calm and maintain a positive tone, even if the customer is upset.

    • Ask clarifying questions to fully understand the issue, e.g.,...

  • Answered by AI
  • Q3. What is customer support and why do you want to join us.
  • Ans. 

    Customer support involves assisting customers with inquiries and issues, ensuring satisfaction and loyalty.

    • Customer support is the frontline of a company, addressing customer needs and concerns.

    • It involves problem-solving, such as helping a customer troubleshoot a product issue.

    • Effective communication is key; for example, actively listening to understand customer problems.

    • Building relationships is essential; a friendly...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please focus towards your work and also work on your skills each day.

Sales Coordinator Interview Questions & Answers

user image N.POOJA KUMARI

posted on 19 Jul 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Recruitment Consulltant and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - Group Discussion 

Qualification,Last company work, profile, about themselves

I applied via Recruitment Consultant and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is your name are you belong how much far from this this this company to your home are you fresher for experience why do you earn money Kishan you have which I give this job what is your hobbies
  • Q2. My name is Faiz. I am belong to Bhopal Madhya Pradesh. this company to my home distance is 15 far. I am fresher. I am pursuing graduation. Hobby is playing and listening music. I add money to complete my f...

Interview Preparation Tips

Interview preparation tips for other job seekers - Name address qualification fresher or experience do you do this job what is your hobbies

I applied via Naukri.com and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They asked me about my personal skills and about computer knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a teachnical
They tested my computer knowledge as well as they wanted to test my communication skills most of the questions were related to computer and e- comnmerce

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Interview Questionnaire 

1 Question

  • Q1. Questions were based on CV, and knowlwfge of general Banking terms and industry

I applied via Naukri.com and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What do know about the profile for which you are here
  • Ans. 

    The Deputy Manager role involves overseeing operations, managing teams, and ensuring strategic goals are met effectively.

    • Leadership: Responsible for guiding and motivating team members to achieve departmental objectives.

    • Operational Management: Oversee daily operations, ensuring efficiency and adherence to company policies.

    • Strategic Planning: Collaborate with senior management to develop and implement business strategie...

  • Answered by AI
  • Q2. Study about the profile before giving any interview
  • Q3. How do you behave (given particular situation)
  • Q4. Be confident and don't give any negative answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident and knowledgeable about your profile

I applied via Company Website and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Basic questions about previous job and personality and attitude

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared about yourself and why you are suitable to the job

I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Introductions,details about the job

Interview Preparation Tips

Interview preparation tips for other job seekers - Only they will ask us the introduction of ours and tell us complete detail of the job
There are 2 kind of works field and store work
Bike must and should for field work.

Magnum Group Interview FAQs

How many rounds are there in Magnum Group interview?
Magnum Group interview process usually has 1-2 rounds. The most common rounds in the Magnum Group interview process are One-on-one Round and Group Discussion.
What are the top questions asked in Magnum Group interview?

Some of the top questions asked at the Magnum Group interview -

  1. If you are handling any annoying customer then how will you handle th...read more
  2. Difference between LOBs like Chat, Outbound & Inboun...read more
  3. What are the KPI And KRA of Traine...read more

Tell us how to improve this page.

Overall Interview Experience Rating

4.5/5

based on 12 interview experiences

Difficulty level

Easy 25%
Moderate 75%

Duration

Less than 2 weeks 100%
View more

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Magnum Group Reviews and Ratings

based on 113 reviews

3.3/5

Rating in categories

3.0

Skill development

3.1

Work-life balance

2.8

Salary

3.0

Job security

3.1

Company culture

2.6

Promotions

3.0

Work satisfaction

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