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Engaged Employer

Mas Callnet

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3.0

based on 251 Reviews

Video summary

Filter interviews by

Mas Callnet Customer Service Executive Interview Questions and Answers

Updated 14 Mar 2024

Mas Callnet Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

Anil Kabra

posted on 14 Mar 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Apna Jobs and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR

(3 Questions)

Q1. Introduction about urself Ur current ctc

Ans.

I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues efficiently.

I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, resolving complaints, and providing product information
I have a proven track record of meeting and exceeding customer satisfaction goals
I am proficient in using CRM systems and other custo...

Answered by AI

Add your answer

Q2. Second round was on call with client asking about ur introduction ur prevoius work details why u leave prevoius company ur family background in english and hindi language After that explaining work profi...

Add your answer

Q3. No holiday for 3 month on time u have to come and half an hour it can be late...for leaving

Add your answer

Top trending discussions

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Interview Hub

1w (edited)

anshitanegi

ex -

Planet Spark

When HR’s Chinese English made me drop the interview!

So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️

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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 29 Jun 2021

I applied via Naukri.com and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Tell me something about yourself and speak on any of the random topic for 2 mins and why you want to join teleperformance.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and do not fumbal English mush be got.

Customer Care Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 5 May 2020

I applied via Recruitment Consultant and was interviewed before May 2019. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Tell me something about Jaipur city?

Ans.

Jaipur, the Pink City, is known for its rich history, stunning architecture, and vibrant culture, making it a popular tourist destination.

Historical Significance: Jaipur was founded in 1727 by Maharaja Sawai Jai Singh II, and is known for its royal heritage.
Architectural Marvels: The city is famous for landmarks like the Hawa Mahal, City Palace, and Amber Fort, showcasing Indo-Islamic architecture.
Cultural Hub: Jaipur ...

Answered by AI

View 8 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Active listner.
No nervousness
Listen the question wait, think and then answer it properly by framing the sentence correctly. Speak slowly in telephonic rounds.

Customer Care Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 27 Feb 2020

I applied via Walk-in and was interviewed in Mar 2019. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. The question is depends upon the experience , and the profile of the executive or person

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the organisations looks and need the boldness and good communication skill not mean that it should be correct but the communication should be clear and with 100% confidence which makes the listener to understand and what we communicate at least for 3 to 5 minutes about the topic or related to the topics.....

Customer Care Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 28 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. 1.) How can you benefit to our company?

Ans.

I can enhance customer satisfaction, streamline processes, and contribute to a positive company image through effective communication.

Strong communication skills: I can clearly convey information and resolve issues, ensuring customers feel heard and valued.
Problem-solving abilities: For example, I once helped a frustrated customer by quickly identifying their issue and providing a solution, which led to a positive revi...

Answered by AI

Add your answer

Q2. 2.) what are your hobbies?

Add your answer

Q3. 3.) How was your previous job experience?

Ans.

My previous job experience was enriching, enhancing my communication skills and customer service expertise significantly.

Handled customer inquiries and resolved issues efficiently, improving customer satisfaction scores by 20%.
Trained new team members on customer service protocols, fostering a collaborative work environment.
Utilized CRM software to track customer interactions, ensuring timely follow-ups and personalize...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest with your skills and opinions. Trust between company and its employees is very important for growth which is required for both parties.

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions

dayanand almaje

posted on 16 Jul 2017

Interview Preparation Tips

Round: Resume Shortlist
Experience: Jam round
Tips: Talk about the taypink

Round: Test
Experience: Jam round
Tips: Talk about the taypink

Total Questions: 15

Round: Test
Experience: Discation
Tips: Yes
Duration: 15 minutes

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions

Amar Pal

posted on 19 Aug 2017

I appeared for an interview in Jan 2017.

Interview Preparation Tips

Round: Resume Shortlist
Experience: I passed first round by giving interview in english rapidly questiones
Tips: be confident

Round: Test
Duration: 30 minutes
Total Questions: 20

Skills: Communication

Are these interview questions helpful?

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions

Anonymous

posted on 30 Mar 2020

I applied via Walk-in and was interviewed before Mar 2019. There were 7 interview rounds.

Interview Questionnaire

5 Questions

Q1. They will test your patience main

Add your answer

Q2. Tell me about yourself

Ans.

I am a dedicated customer service professional with a passion for helping others and a strong background in communication and problem-solving.

Over 3 years of experience in customer service roles, handling inquiries and resolving issues efficiently.
Skilled in using CRM software to track customer interactions and ensure follow-ups.
Recognized for maintaining a positive attitude and providing exceptional service, leading t...

Answered by AI

Add your answer

Q3. Jam, or GD

Add your answer

Q4. Test, typing test

Add your answer

Q5. English, hindi, languages

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If your perfect in languages and typing skills you can easily selected

Customer Care Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 7 Sep 2017

Interview Preparation Tips

Round: Resume Shortlist
Experience: I got a call from Teleperformance HR and was asked if interested to work in BPO. I agreed and they took my short introduction. After that, I was informed that next level interview will be conducted within 1 to 2 working days.
Tips: What ever you say, say with 100% confidence.

Customer Care Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 22 Jun 2017

Interview Questionnaire

1 Question

Q1. About yourself

Ans.

I am a dedicated customer care professional with a passion for helping others and a strong background in communication and problem-solving.

Over 3 years of experience in customer service roles, handling inquiries and resolving issues efficiently.
Skilled in using CRM software to track customer interactions and ensure follow-up.
Recognized for maintaining a positive attitude and providing exceptional service, leading to a ...

Answered by AI

View 6 more answers

Interview Preparation Tips

Round: HR Interview
Experience: Self introduction and about previous experience.
Tips: Should be confidence

Mas Callnet Interview FAQs

How many rounds are there in Mas Callnet Customer Service Executive interview?

Mas Callnet interview process usually has 1 rounds. The most common rounds in the Mas Callnet interview process are HR.

How to prepare for Mas Callnet Customer Service Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Mas Callnet. The most common topics and skills that interviewers at Mas Callnet expect are Calling, Communication Skills and Customer Service.

What are the top questions asked in Mas Callnet Customer Service Executive interview?

Some of the top questions asked at the Mas Callnet Customer Service Executive interview -

No holiday for 3 month on time u have to come and half an hour it can be late.....read more
Introduction about urself Ur current ...read more

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Mas Callnet Customer Service Executive Salary

based on 14 salaries

₹1.7 L/yr - ₹3 L/yr

27% less than the average Customer Service Executive Salary in India

View more details

Mas Callnet Salaries in India

Executive 70 salaries	₹1.2 L/yr - ₹3 L/yr
Team Lead 37 salaries	₹2 L/yr - ₹4.4 L/yr
Analyst 34 salaries	₹1.5 L/yr - ₹3.2 L/yr
Customer Care Executive 28 salaries	₹1.5 L/yr - ₹3 L/yr
Back Office Executive 27 salaries	₹1.1 L/yr - ₹3 L/yr