iEnergizer Senior CSA Interview Questions and Answers

Logical reasoning, time and Speed

Q1. Operational round with manager
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Q1. What were your responsibilities in your previous job role?
Ans. 
In my previous job role, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Handling customer inquiries and providing solutions

• Resolving customer issues in a timely manner

• Ensuring customer satisfaction through effective communication

• Maintaining customer records and documentation

• Collaborating with other team members to address customer needs
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Q2. What are your salary expectations?
Ans. 
I am looking for a competitive salary based on my experience and skills.
• Research industry standards for Senior CSA salaries

• Consider your level of experience and skills

• Be prepared to negotiate based on benefits and perks offered
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We need to describe a given topic in 400 words.

Q1. What were your roles and responsibilities in your previous job?
Ans. 
In my previous job, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Handling customer inquiries and providing solutions

• Resolving customer issues and complaints

• Ensuring customer satisfaction through effective communication and problem-solving

• Maintaining customer records and documentation

• Collaborating with other departments to address customer needs
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Q2. What are the different types of fraud and how do they differ from one another?
Ans. 
Types of fraud include identity theft, credit card fraud, insurance fraud, and investment fraud.
• Identity theft involves stealing someone's personal information to commit fraud.

• Credit card fraud is when someone uses another person's credit card information without authorization.

• Insurance fraud occurs when someone makes false claims to an insurance company for financial gain.

• Investment fraud involves deceptive practices ...read more
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Q1. What is Expected salary?
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Q2. Where do you stay in the city?
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Q3. Tell me about yourself?
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Q4. Why did you leave your last job?
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Q1. Tell me about yourself?
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Q1. Typing speed how much
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Q1. What is your typing speed?
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Q1. They will ask general questions like tell me about yourself, and they will ask us that what do we know about the company and the position we applying for...
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Svar Test for English Fluency

Q1. This test is based on what position you're applying for so in my case I was applying for Chat support so they held a virtual round of interview in which I have to chat with a senior level CSA and there was...read more
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Q1. In here I have to showcase my skills and my past experience whether it is related or not and after that the Senior manager will ask again for Yourself and you just have to answer that with Confidence and s...read more
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Communication over the language ?

Q1. Chat Assignment with the help of scenario ?
Ans. 
Effective chat assignment enhances customer service efficiency and satisfaction through strategic scenario management.
• Assess customer needs: Identify the issue type (e.g., billing, technical support) to assign the right agent.

• Prioritize chats: Urgent issues should be escalated to senior agents for quicker resolution.

• Use skills-based routing: Assign chats based on agent expertise, like a tech-savvy agent for complex tec...read more
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Q1. Basic Discussion on Salary?
Ans. As per company norms.
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