Startek Team Lead Operations Interview Questions and Answers

Attrition refers to the gradual reduction of a workforce through voluntary resignations, retirements, or other forms of employee turnover.

• Attrition can occur due to employees leaving for better job opportunities.

• It may also happen when employees retire after long service.

• High attrition rates can indicate issues within the workplace culture.

• For example, a company with a 20% attrition rate may struggle to retain tal...read more

Acht is crucial for operational efficiency, team cohesion, and achieving strategic goals in any organization.

• Enhances team collaboration: For example, regular acht meetings can foster open communication among team members.

• Improves operational efficiency: Implementing acht principles can streamline processes, reducing time and costs.

• Facilitates goal alignment: By focusing on acht, teams can ensure that their object...read more

Shrinkage refers to the loss of inventory or resources due to various factors, impacting operational efficiency.

• Shrinkage can occur due to theft, damage, or administrative errors.

• For example, in retail, shoplifting can significantly contribute to shrinkage.

• In a call center, shrinkage may refer to the time agents are unavailable due to breaks or absenteeism.

• Understanding shrinkage helps in better resource allocatio...read more

Effective attrition control involves understanding employee needs, fostering engagement, and implementing retention strategies.

• Conduct regular employee surveys to gauge satisfaction and address concerns.

• Implement mentorship programs to support career development, like pairing new hires with experienced staff.

• Offer competitive compensation and benefits packages to retain top talent.

• Create a positive work culture th...read more

Shrinkage, attrition, KPI, and KRA are key metrics in operations management. Handling the team involves monitoring and improving these metrics.

• Shrinkage refers to the time when employees are not productive due to breaks, meetings, etc.

• Attrition is the rate at which employees leave the company.

• KPI (Key Performance Indicator) is a metric used to measure the performance of the team.

• KRA (Key Result Area) is a metric u...read more

To manage shrinkage and attrition, focus on employee engagement, training and development, and creating a positive work environment.

• Implement employee engagement initiatives such as recognition programs and team-building activities.

• Provide regular training and development opportunities to enhance skills and career growth.

• Create a positive work environment by promoting open communication, addressing concerns, and o...read more