Startek Executive Interview Questions and Answers

BPO industry involves outsourcing business processes to third-party service providers for cost efficiency and improved focus on core activities.

• BPO stands for Business Process Outsourcing

• Services commonly outsourced include customer support, technical support, data entry, and back-office operations

• Companies outsource to BPO firms to reduce costs, improve efficiency, and focus on core business functions

• Popular BPO ...read more

BIOS stands for Basic Input/Output System, a firmware used to perform hardware initialization during the booting process.

• BIOS is a firmware that is stored on a chip on the computer's motherboard.

• It is responsible for initializing and testing hardware components during the boot process.

• BIOS provides the basic instructions that allow the operating system to communicate with the hardware.

• It also contains settings for...read more

A call centre is a centralized office where customer calls are received and handled by a team of agents.

• Call centres are commonly used by companies to provide customer support and handle inquiries.

• They can also be used for telemarketing, sales, and market research purposes.

• Call centre agents use various communication channels such as phone, email, chat, and social media to interact with customers.

• They are trained ...read more

BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.

• BPO is the practice of outsourcing non-core business functions to external vendors.

• It helps companies focus on their core competencies and reduce costs.

• Examples of BPO services include customer support, data entry, payroll processing, and IT support.

• BPO can be onshore (within the same ...read more

Customer support is the provision of assistance and guidance to customers before, during, and after the purchase of a product or service.

• Customer support involves addressing customer inquiries, concerns, and issues.

• It includes providing information about products or services, troubleshooting technical problems, and resolving complaints.

• Customer support can be delivered through various channels such as phone, email...read more

The Indian education system is a complex and diverse system that includes both traditional and modern approaches to learning.

• The education system in India is divided into different levels - primary, secondary, and higher education.

• There is a strong emphasis on rote learning and memorization in Indian schools.

• The curriculum is often focused on academic subjects like math, science, and languages.

• There is a growing t...read more

I would immediately check the circuit breaker and call the power company to report the outage.

• Check if the power outage is limited to your home or if it's a wider area issue

• Check the circuit breaker to see if it has tripped and reset it if necessary

• If the power outage is not limited to your home, call the power company to report the outage and get an estimated time for restoration

• If necessary, use alternative sour...read more

E-commerce is the buying and selling of goods and services over the internet.

• E-commerce allows businesses to reach a wider audience and operate 24/7

• Examples include Amazon, eBay, and Shopify

• Payment methods include credit/debit cards, PayPal, and digital wallets

• Security measures such as SSL encryption and two-factor authentication are used to protect transactions