Taurus BPO Services Interview Questions and Answers

Excel is a spreadsheet program by Microsoft used for data organization, analysis, and visualization.

• Data Organization: Excel allows users to create tables to organize data efficiently.

• Formulas and Functions: Users can perform calculations using built-in functions like SUM, AVERAGE, etc.

• Data Visualization: Excel provides tools like charts and graphs to visualize data trends.

• Data Analysis: Features like PivotTables ...read more

I enjoy reading, hiking, and volunteering, which help me relax, stay active, and give back to the community.

• Reading: I love exploring different genres, especially mystery and historical fiction, which enhances my empathy and understanding.

• Hiking: I often hike on weekends, enjoying nature and staying fit, which helps me maintain a positive mindset.

• Volunteering: I volunteer at a local shelter, where I assist with or...read more

I have over five years of experience in customer service, specializing in resolving issues and enhancing customer satisfaction.

• Worked for XYZ Corp for 3 years, handling customer inquiries and complaints.

• Implemented a new ticketing system that reduced response time by 30%.

• Trained new hires on customer service best practices, improving team performance.

• Received 'Employee of the Month' twice for outstanding customer ...read more

Voice modulation refers to the variation in pitch, tone, and volume of the voice to convey emotions and enhance communication.

• Voice modulation helps in emphasizing important points during a speech.

• For example, raising your voice can indicate excitement or urgency.

• Lowering your tone can create a sense of intimacy or seriousness.

• Changing pitch can help in portraying different characters in storytelling.

I would focus on the features and benefits of the pen and mobiles to highlight their value to potential customers.

• Highlight the unique features of the pen such as smooth writing, comfortable grip, and long-lasting ink.

• Emphasize the convenience and functionality of the mobiles, such as high-quality camera, fast processor, and long battery life.

• Demonstrate how the pen and mobiles can improve productivity and make da...read more

Yes, I am comfortable in Bengali.

• I am fluent in speaking and understanding Bengali.

• I have previous experience interacting with Bengali-speaking customers.

• I can effectively communicate and build rapport with Bengali-speaking customers.

• I am familiar with the cultural nuances and customs of the Bengali community.

BPO stands for Business Process Outsourcing. Inbound refers to receiving calls from customers while outbound refers to making calls to customers.

• BPO involves outsourcing business processes to a third-party service provider

• Inbound refers to handling incoming calls from customers seeking assistance or information

• Outbound refers to making calls to customers for sales, marketing, or survey purposes

• Inbound and outbound...read more