Concentrix Corporation Customer Support Executive Interview Questions and Answers

Q1. About yourself mention your age location
Ans. Give a brief description of yourself For an example :- hi I am Swati I am 25 years old I am from Ranchi Jharkhand
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Q2. Educational background
Ans. 
I have a diverse educational background that equips me with skills for effective customer support.
• Bachelor's degree in Communication, enhancing my verbal and written skills.

• Completed a certification in Customer Service Excellence, focusing on best practices.

• Participated in workshops on conflict resolution, improving my problem-solving abilities.

• Interned at a tech company, gaining hands-on experience in customer support...read more
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Q3. Why do you want to join this job or industry
Ans. Mention your point that why you want to join give your own revelant point an example :- if you are applying for BPO then you can mention as BPO gives me flexibility and teamwork and it will provide me with opportunity to learn new skills and gain valuable industry knowledge and experience too
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Basic English and speaking test with filling the blanks to choose from the option given

Q1. About yourself mention location and all the details which are asked education background too mention your school/college name
Ans. Briefly describe yourself mention your name age location and highest qualification if 12th then mention I have completed my 12th from name the School if graduated then mention I have completed my graduation from name the college
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Q2. About company background
Ans. Mention some good points about company and give a companys brief description what is the role of the company and how the company works
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Q3. About the job and how it works
Ans. Mention how the job for which you are applying it works and what are the opportunity and skills
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Q4. Where do you see yourself in next 5 years
Ans. I see myself continuing to work hard and progressing in my current role
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Q1. Tell me Something About Your Self
Ans. Tell Your Name, Education Details, Experience if Any & Roles & Responsibility, Skills your Have, Hobbies. They Check Your English Proficiency So Be Prepared This Answer.
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Q2. What is Your Expectations
Ans. Their Salary Range is Different For Different Position & As Well As Depending on Which Company You Select Like you Select Amazon Then Salary As Fresher Minimum 13 to 14k In Hand Salary, As My Experience in Vadodara Location Max they Provide me in 12 to 9 am Job is 16 to 17k in hand Salary they Offer me As Fresher. If you are Experienced but Related to Exact BPO Then They Don't Consider You Can't Expecting Higher Salary...read more
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Q3. In Which Shifts You Want Working
Ans. They Have Different Job Timing For Girls They Prefered Morning Time & For Boy Evening ( 4 pm to 1 Am) & Night (12 pm to 8/9 Am )
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Q1. Can you provide a personal introduction?
Ans. 
Enthusiastic customer support professional with a passion for helping others and a strong background in problem-solving.
• Background: I have over three years of experience in customer service roles, where I honed my communication skills.

• Skills: Proficient in handling customer inquiries and resolving issues efficiently, as demonstrated in my previous role at XYZ Company.

• Approach: I believe in active listening and empathy,...read more
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Q2. What was your overall experience during the interview process?
Ans. 
The interview process was engaging, informative, and provided a clear insight into the company's culture and expectations.
• The interviewers were friendly and made me feel comfortable, which helped me express my thoughts clearly.

• I appreciated the structured format of the interview, which included both behavioral and situational questions.

• The questions were relevant to the role, such as asking how I would handle a difficu...read more
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It asked several questions about data interpretation and logical reasoning along with some elementary mathematics questions.

Q1. Introduce yourself
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Q2. Why do you want to work remotely?
Ans. 
I value flexibility, work-life balance, and the ability to focus in a quiet environment.
• Flexibility to work at my own pace and schedule

• Better work-life balance without commuting

• Ability to focus in a quiet environment

• Opportunity to work with a diverse team remotely
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Q1. Based on English fluency
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Q1. Are you comfortable to relocate ?
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Q2. Would you able for rotational shift ?
Ans. 
Yes, I am available for rotational shifts.
• I am flexible with my working hours and can easily adapt to different shifts.

• I have previous experience working in rotational shifts and have no issues with it.

• I understand the importance of providing customer support round the clock and am willing to contribute to that.

• I am committed to my job and will ensure that I fulfill all my responsibilities regardless of the shift timin...read more
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Q1. Are planning for taking leaves in future.
Ans. 
I am not currently planning any leaves, but I understand the importance of work-life balance and will communicate any future needs.
• I prioritize my responsibilities and ensure that my work is up to date before taking any leave.

• For example, if I have a family event or personal commitment, I will plan ahead and inform my supervisor in advance.

• I believe in maintaining open communication with my team to ensure coverage and ...read more
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Q2. He can take any hobby and will say to explain.
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Q1. Self Introduction
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Q2. Explain experience profile
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