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Concentrix Corporation Customer Service Associate Interview Questions and Answers
7 Interview questions
Finance involves managing money, investments, and financial activities to achieve financial goals.
Finance is the management of money and investments.
It includes activities such as budgeting, investing, and managing financial risks.
Finance plays a crucial role in businesses, personal finances, and the economy as a whole.
Examples of finance-related roles include financial analysts, investment bankers, and accountant...
The importance of effective communication in customer service
Effective communication builds trust and rapport with customers
Active listening is key to understanding customer needs and concerns
Clear and concise communication helps to resolve issues efficiently
Empathy and patience are essential in customer interactions
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is about meeting the needs and expectations of customers
It involves resolving customer inquiries, issues, and complaints in a timely and satisfactory manner
Building positive relationships with customers to enhance their overall experience
Providing product information, guidance, and assistan...
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business operations.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Exa...
What people are saying about Concentrix Corporation
I will discuss the importance of effective communication in customer service and provide examples.
Effective communication is key in understanding customer needs and resolving issues
Active listening and empathy are crucial skills for customer service associates
Clear and concise communication helps in providing accurate information and building trust with customers
I will listen to the customer's concerns and try to find a solution that meets their needs.
Ask the customer for more information about their concerns
Offer alternative solutions that may better meet their needs
Be empathetic and understanding of their perspective
If necessary, escalate the issue to a supervisor for further assistance
Ensure that the customer feels heard and valued throughout the interaction
Science and technology have both positive and negative impacts on today's world.
Science and technology have greatly improved communication, transportation, and healthcare.
They have also led to environmental degradation, privacy concerns, and job displacement.
For example, advancements in medical technology have saved countless lives, but also raised ethical questions about genetic engineering.
On the other hand, soc...
Concentrix Corporation Customer Service Associate Interview Experiences
37 interviews found
Anonymous
I applied via Job Portal and was interviewed in Jul 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell about urself
- Ans.
I am a dedicated and friendly customer service associate with a passion for helping others and resolving issues efficiently.
I have over 3 years of experience in customer service roles
I excel in communication and problem-solving skills
I am proficient in using CRM software and handling customer inquiries
I always strive to provide excellent service and ensure customer satisfaction
- Q2. Which sport u like
- Ans.
I enjoy playing basketball because it is a fast-paced and competitive sport that requires teamwork and skill.
I enjoy the physicality and athleticism involved in basketball.
I like the strategic aspect of the game, such as setting up plays and defending against opponents.
Playing basketball helps me stay active and improve my coordination and agility.
(2 Questions)
- Q1. Name and urself
- Ans.
I'm a dedicated customer service associate with a passion for helping others and ensuring a positive experience for every customer.
I have over 3 years of experience in customer service roles, where I developed strong communication skills.
In my previous job, I handled customer inquiries and resolved issues efficiently, achieving a 95% satisfaction rate.
I am proficient in using CRM software to track customer interactions...
- Q2. Place and urself
Interview Preparation Tips
Selected
I applied via Indeed
(1 Question)
- Q1. Education & Work experience.
(1 Question)
- Q1. Tell me about your School Playground
I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.
Reading listening and speaking writinh
(2 Questions)
- Q1. Become an animal that you would like
- Q2. Introduce yourself
(2 Questions)
- Q1. Why should we hire you
- Ans.
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
I have excellent communication skills and can effectively handle customer inquiries and complaints.
I am highly organized and detail-oriented, ensuring that all customer needs are met efficiently.
I am a team player and can collaborate effectively with colleagues to provide top-notch customer servi...
- Q2. What do you know about Finance
- Ans.
Finance involves managing money, investments, and financial activities to achieve financial goals.
Finance is the management of money and investments.
It includes activities such as budgeting, investing, and managing financial risks.
Finance plays a crucial role in businesses, personal finances, and the economy as a whole.
Examples of finance-related roles include financial analysts, investment bankers, and accountants.
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 2 interview rounds.
Amcat test was conducted.Im which they were questions related to grammar, reasoning, pronunciation etc
(5 Questions)
- Q1. Whats your favourite holiday destination and why
- Q2. Tell me about yourself
- Q3. Why should we hire you
- Q4. Speak on a topic for 2-3 minutes Science and technology.. Good or bad in today's world
- Ans.
Science and technology have both positive and negative impacts on today's world.
Science and technology have greatly improved communication, transportation, and healthcare.
They have also led to environmental degradation, privacy concerns, and job displacement.
For example, advancements in medical technology have saved countless lives, but also raised ethical questions about genetic engineering.
On the other hand, social m...
- Q5. What are your salary expectation
Selected
Just asked to write on some topic
(3 Questions)
- Q1. Why this are applying for our company?
- Q2. What do you know about BPO?
- Ans.
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business operations.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples...
- Q3. What are your future plans
Interview Preparation Tips
Aditya Narayan
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. May I know why you want to join this company?
(1 Question)
- Q1. Verbal Round 40 question
Interview Preparation Tips
Bharti paswan
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 3 interview rounds.
(1 Question)
- Q1. About yourself Location? Why do join this company
(1 Question)
- Q1. Why BPO? About yesterday
(1 Question)
- Q1. Last drawn salary? Comfortable with Night shift Check stability
I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself
- Q2. Why do you want to join Bpo
- Q3. Why we should hire you
Interview Preparation Tips
I applied via Referral and was interviewed in Aug 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Why are u interested to join our company
- Q2. Why should we give u a job in this company
(1 Question)
- Q1. Introduction of myself
(1 Question)
- Q1. What are u r strength and weakness
Interview Preparation Tips
Concentrix Corporation Interview FAQs
Some of the top questions asked at the Concentrix Corporation Customer Service Associate interview -
The duration of Concentrix Corporation Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Overall Interview Experience Rating
based on 33 interview experiences
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Concentrix Corporation Customer Service Associate Reviews and Ratings
based on 554 reviews
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