Sales executive

Revenue Generation & Target Achievement

• Proactively contact and engage with prospective clients through phone calls, emails, and virtual meetings
• Conduct thorough needs assessments to understand clients insurance requirements and financial situations
• Clearly explain complex insurance products, coverage options, and benefits across health, travel, pet, and SME lines
• Cross-sell and upsell additional insurance products to existing clients where appropriate
• Recommend complementary coverage options that address clients comprehensive insurance needs
• Drive revenue growth by developing and executing comprehensive sales strategies aligned with organizational objectives
• Meet or exceed monthly and quarterly sales targets across all product lines
• Establish and maintain strong relationships with key stakeholders to facilitate business growth and retention
• Specialize in re-engaging and converting digital drop-off leads from the contact center who abandoned their purchase journey

Customer Relationship Management & Service Excellence

• Oversee the development and maintenance of strong, long-term relationships with existing customers through regular engagement and proactive service delivery
• Implement customer satisfaction initiatives and feedback mechanisms to ensure high levels of client retention
• Resolve complex customer issues and complaints, ensuring optimal customer satisfaction and loyalty
• Develop and maintain relationships with healthcare providers and other strategic partners to enhance service delivery
• Build and maintain relationships with clients for potential renewals and referrals