Airtel - Store Manager (2-12 yrs)

Store Operations & Audit / Compliance:

- Adherence of Store Operations in line with pre-defined SOPs

- Ensure that the look and feel of the store is as per guidelines/standards

- Track efficient Cash handling; prevent shoplifting / ensure safety and security

- Visual merchandising as per plan / guidelines

- Inventory and stock management to prevent stock-outs or excess Inventory

- KPI reporting as per guidelines and on-time

Strategic Roll outs:

- Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)

- Manage closure of current store during refit & conversion

Profitability:

- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell

- To ensure required MIS & tracking at CRO levels

- Manage Store expenses are as per plan

- Provide suggestions /feedback to improve store productivity

People Development / Team Management:

- To ensure daily roistering & briefing to outsourced store staff

- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution

- Ensure motivation & development of outsourced store staff

Customer Experience:

- Ensure adherence to CE guidelines

- Manage staff allocation based on demand at point in time

- Personally step in to handle demanding customers

- Provide suggestions for improvements in CE