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22 Double Ticks Jobs
Key Account Manager
Double Ticks
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
- Strong understanding of SaaS products- its features, functionalities, and integrations ecosystem.
- Excellent communication skills, both written and verbal, to interact effectively with customers. This includes active listening, empathy, and clarity in explanations.
- Patience and the ability to remain calm and composed, especially when dealing with frustrated or upset customers.
- Strong problem-solving skills and analytical ability to address customer concerns and find appropriate solutions promptly.
- Continuous hunger to learn and stay updated on the products latest features, updates, and enhancements.
- Ability to articulate complex automation and workflow concepts in a simple and understandable manner to customers of varying non-technical backgrounds.
- Ability to collaborate with cross-functional teams such as product development, sales, and marketing to provide comprehensive support to customers.
- Sharing insights and feedback gathered from customer interactions to contribute to product improvement and enhancement.
- Ability to manage multiple customer inquiries simultaneously while ensuring timely responses and resolutions.
- Prioritizing tasks based on urgency and impact on customer satisfaction.
- Being adaptable to evolving processes, technologies, and customer needs in a fast-paced SaaS environment.
- Resilience in handling high-pressure situations and maintaining a positive attitude even during challenging times.
- Attention to detail in documenting customer issues, resolutions, and any follow-up actions taken.
- Conducting testing and replication of reported issues to verify resolutions and prevent recurrence.
- Proficiency in basic troubleshooting of technical issues related to DoubleTick [bugs, errors, and user interface problems.]
- Proficiency in utilizing available tools to achieve high efficiency and timely responses to customers.
- Bachelor s degree in Computer Science, Computer Engineering, or a related field; Master s degree preferred.
- Minimum of 2+ year of experience in Customer support or relationship management or account management, or technical support, ideally in a SaaS environment.
- Strong problem-solving skills and ability to handle complex technical queries.
- Excellent communication and customer service skills.
- Deep understanding of software, databases, and cloud technologies.
- Proficiency in ticketing and chat software.
- Ability to work independently and in a fast-paced startup environment.
Employment Type: Full Time, Permanent
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