Head - Retail Operations (10-15 yrs)

Head of Retail Operations

Key Responsibilities:

Retail Strategy & Expansion:

- Develop and execute the India retail operations strategy aligned to business goals and customer expectations

- Support the Expansion team during planning

- Monitor fashion retail trends and competitor activity to stay ahead in the market.

Store Operations & Performance:

- Drive excellence across all aspects of store operations including sales, service, execution, efficiency and compliance

- Deliver seamless and high-impact customer experience across all touchpoints including support for omni-channel integration

- Align the visual merchandising function with brand guidelines to enhance store impact and commercial outcomes

- Implement effective in-store promotions and sales-driving initiatives.

Team Leadership & Culture:

- Lead, coach and develop the retail leadership team, building a strong succession pipeline

- Create a performance-driven culture through clear KPIs, consistent reviews and feedback mechanisms

- Ensure all store-level operations adhere to company policies, brand guidelines and governance frameworks

Customer Experience:

- Monitor competitor activity and market trends to ensure continued differentiation and customer relevance

- Analyze and improve customer feedback, NPS, and conversion rates.

Financial Management:

- Own the retail P&L monitoring budgets, forecasts and performance metrics, implementing timely interventions to ensure commercial success

- Create a performance-driven culture through clear KPIs, consistent reviews and feedback mechanisms

- Ensure all store-level operations adhere to company policies, brand guidelines and governance frameworks

Collaboration & Integration:

- Collaborate closely with cross-functional teams including Brand, People, Digital and Finance to align retail strategy with the broader business

- Drive operational efficiencies through process simplification, system improvements and cost optimization

Requirements:

- Bachelors/masters degree in Business, Fashion Management, or related field (MBA preferred).

- 10+ years of experience in retail operations, ideally with at least 5 years in a leadership role within the fashion/apparel industry.

- Deep understanding of fashion retail cycles, merchandising, and consumer behavior.

- Proven success in scaling retail networks and managing high-performing teams.

- Strong business acumen, data orientation, and operational discipline.

- Excellent leadership, interpersonal, and communication skills.

- Willingness to travel to store locations regularly.

- Strategic, commercial mindset with focus on customer, profitability and consistency

- Proven experience in leading large, distributed store teams with a focus on performance and capability building

- Strong P&L ownership - planning, forecasting, financial controls

- Ability to lead transformation and drive change in a dynamic retail environment