Manager- Process Excellence- Bangalore (Urgently required)

Job Description

About Shadowfax:

Shadowfax is Indias leading on-demand tech-backed gig marketplace that helps businesses outsource last-mile activities. Shadowfax employs tech-enabled solutions like ML and AI to offer supply that keeps pace with demand in the fast-growing and highly fragmented hyperlocal distribution ecosystem and ensures a wonderful

end-user experience.

The Shadowfax app has over two million downloads and is designed as an immersive platform for delivery and is a single app that works across multiple platforms. The app is used as a channel for guaranteed earnings across multiple E-com and Hyperlocal platforms. Shadowfax has been consistently widening its area of operations by expanding in E-commerce and Hyperlocal segments and getting into new growth areas like grocery distribution.

Shadowfax has extremely friendly people and partnership policies that are designed to be highly empathetic and are always looking for ways to make the riders lives better and transform the appeal of delivery and other blue-collar jobs as an attractive career option. Working with the Shadowfax platform ensures strong earning potential along with a high degree of flexibility and freedom along with financial support services like loans, and insurance.

In October 2021, Shadowfax launched Indias first delivery SuperApp to accelerate the growth of delivery partners by empowering them to access multiple opportunities via a single platform.

Shadowfax was co-founded by Abhishek Bansal, Gaurav Jaithliya, Praharsh Chandra, and Vaibhav Khandelwal in 2015. Over the last six years, it has now grown to a team size of close to 5000 employees with 100K+ daily active users (delivery partners) in more than 700+ cities in India, fulfilling 20 million orders per month across 100+ leading brands in 7000+ pin codes

Our clients are present across sectors like e-commerce, food, grocery, FMCG, electronics,

consumer durables, pharma, apparel, auto, BFSI and Insurance etc.

Job Title: Manager Process Excellence

Job Location: Bangalore

Job Roles & Responsibilities:

• Design and run the pan India Process Excellence program
• Thorough understanding of the systems and processes to identify performance gaps and resolve the same
• Centrally drive process audits for operational processes at all DC sites and corrective measures the achieve the benchmarks. Coach the site teams to continuously raise the bar on process excellence.
• Coach the operations team for self-audits and drum-beat adherence
• Work with operations team for adherence of operational SOPs via gap analysis
• Designing of stable process SOPs for DC operations
• Design frameworks to undertake data analysis to deep dive the process gaps linked to operational misses
• Lead the central team in rollout of new initiatives and products at sites for process improvements and reapplications
• Develop a culture of loss elimination at sites and coach site teams to lead specific loss elimination

projects. Coach the teams on loss elimination tools

Experience:

• 2+ years of post-MBA (Tier 1 / Tier 2) OR 4-5+ years of post B.Tech ( or any discipline) experience in an Operations/ Audit/ Quality/ Service Excellence role in a Logistics or supply chain organisation
• Has managed a 5-10 member team
• Strong data analysis and problem-solving capabilities - Proficiency in Excel is a must
• Experience of executing things on ground is a must
• Good stakeholder management skills
• Good written and verbal communication skills for articulation of issues, solutions and collaborating with stakeholders at all levels Proficient in Word, PowerPoint
• Candidates with work experience in Ecommerce logistics operations preferred

Why should you join us:

We foster a culture that values first principle thinking and problem solving, encourages constructive feedback,

engagement, inclusion and diversity at all levels. Our core values define our identity and form the basis of our

actions and reflect in everything that we do at Shadowfax.