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Teleperformance
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350 Teleperformance Jobs
Quality Analyst
Teleperformance
posted 6 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role & responsibilities
- Plans for Monthly Sampling and Staffing of QA resources
- Responsible to ensure the required number of evaluations are completed as agreed with operations and Clients
- Manage and report Quality performance as per defined frequencies.
- Conducting / attending regular calibration sessions internally and with clients
- Engage CX data analysis and provide insight on customer Dsat
- Provide analysis on areas of opportunity and action plans to improve performance.
- Responsible for auditing monitors completed by Quality Analysts to ensure adherence of Compliance and Quality guidelines agreed between operations / clients.
- Manage quality resources scheduling on weekly and monthly basis
- Engage and assist in upskilling quality analysts through Employee learning program.
- Conduct reviews with quality analysts using QA scorecards, provide feedback on improvement area and generate action plans.
Partakes in Daily Operations review as part of TOPS framework
Preferred candidate profile
Candidate willing to relocate to the above location
Experience into international business
Employment Type: Full Time, Permanent
Read full job description What people at Teleperformance are saying
Rating based on 1k Quality Analyst
reviews
Anonymous · Engineering - Software & QA
in Jaipur
From my very call as an agent , I know I was part of somthing special Teleperformance provides ample opportunities for growth , particularly for freshers like myself
- Salary - Excellent
Everything is great here
Quality Analyst salary at Teleperformance
What Teleperformance employees are saying about work life
Teleperformance Benefits
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