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Role & responsibilities: :

>> Structure on-boarding training requirements, Pre Process, Process, customer Visits etc >>Ensure all new employees go through the defined new hire learning path for their respective roles in the account

>>Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team

>>Support new hires during OJT and go-live >>Manage/provide refresher and remedial training for existing employees

>>Maintain trainee data and information in the central repository to Ensure audit readiness >>Generate training reports from time to time

>>provide feedback and coaching to analysts on the floor

>>Analyse training need for employees, single point of contact for the account for any training requirements

>>responsible for adhering to training guidelines defined by the BU training Function >>responsible to work with operations to bridge gaps during training

>>provide pro-active training intervention / guidance to leadership targeting metric / business impact

Preferred candidate profile :

>>Exposure to Geographical Information System(GIS) knowledge

>>Must have good experience in MS-Word, Excel and Presentations or similar tools

>>Proficient with MS-Office (Word, Excel, power point)

>>Should be acquainted with the communication nuances of the local audience possible kinds of errors that one would expect in the location

>>Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI

>>Needs to have strong training ability

>>Good rapport building skills, extremely methodical and organized >>Feedback and Coaching skills

>>Good analytical ability >>Good reading / learning, researching Skills >>Demonstrated Customer Service Skills