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System Engineer - L2
1-3 years
₹ 2.1L/yr - 7.7L/yr (AmbitionBox estimate)
Mumbai
System Engineer - L2
Wipro
posted 3 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
Answer incoming calls and respond to customers emails in timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and Offer Solution to customers.
Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support he user,
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.
Mandatory Skills: Technical Support.
Experience: 1-3 Years.
Employment Type: Full Time, Permanent
Functional Areas: Other
Read full job description What people at Wipro are saying
Rating based on 205 System Engineer
reviews
Anonymous · IT & Information Security
Many support projects
Promotions and salary hikes are very low
System Engineer salary at Wipro
What Wipro employees are saying about work life
Wipro Benefits
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off 
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