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Engaged Employer

Amazon

4.0

based on 27.3k Reviews

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Proud winner of ABECA 2025 - AmbitionBox Employee Choice Awards

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Amazon Customer Service Executive Reviews

Updated 29 Jun, 2025

Category Ratings

4.3

Company Culture

4.1

Salary

4.1

Work-Life Balance

4.0

Job Security

4.0

Skill Development

4.0

Work Satisfaction

3.7

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Permanent work from home

87% employees reported

Rotational Shift

59% employees reported

Flexible timing

60% employees reported

No travel

81% employees reported

View more detailed insights

Gender based rating

4.3

Rated by Women

281 reviews

4.1

Rated by Men

291 reviews

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Top Mentions in Amazon Customer Service Executive Reviews

636 reviews found

Sort By: Popular

Customer Service Executive in Pune (working remotely)

Full Time

Non Voice Department

1.0

updated on 29 Jan 2024

Likes

Contractual job bulk hire only to insult the people in need and barely pays anything, people here are worst and care least about new employees because they know very well they will be kicking you out in 2-3 months itself. NO JOB SECURITY OR PAY. I HAVE 3 YEARS EXPERIENCE AND WAS OFFERED 2.89 LPA ONLY . Worst , please avoid joining this company , bigger the name worst it is.

Dislikes

Everything is bad the whole name Amazon is of no use , they only degrade indians and employees they bring in as contractual ones .

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Kolkata (working remotely)

Full Time

Operations Support Department

5.0

updated on 03 Mar 2025

Likes

Amazon work environment very good.

Dislikes

I have joined Amazon 2 times but every 2 times they hired as a contractual job.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Amazon

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Customer Service Executive in Hyderabad / Secunderabad (working remotely)

Full Time

Non Voice Department

4.0

updated on 15 Feb 2025

Likes

I like working hours and the trainers are really best

Dislikes

I dislike about amazon customer always is unsatisfied

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Amazon Customer Service Executive Interview Questions

A Customer Service Executive was asked 2mo agoQ. What is the duration of the notice period?

Read all Customer Service Executive que...

A Customer Service Executive was asked 4mo agoQ. What does the job entail?

Read all Customer Service Executive que...

Get interview-ready with top interview questions & answers

A Customer Service Executive was asked 7mo agoQ. Is there anything else I can help you with?

Read all Customer Service Executive que...

A Customer Service Executive was asked 8mo agoQ. What is the full form of OTP?

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A Customer Service Executive was asked Q. Who is the chief of ISRO?

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View all

Customer Service Executive in New Delhi (working remotely)

Full Time

Retail & B2C Sales Department

4.0

updated on 07 Jan 2025

Likes

Its a remote job, that is the only thing i liked at amazon, snenior managers, supervisors, dart persons are really terrible specially alk the phillipino environment 😵‍💫🤢🤮

Dislikes

No job security, fire candidates on small things, snenior managers are really terrible and rude🤮

Read Amazon Customer Service Executive Reviews based on locations

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations - Other Department

1.0

updated on 05 Jun 2025

Likes

Nothing

Dislikes

Very arrogant managers and HR team

Work Details

Work policy: other

Work days: Rotational Shift (Strict Timings)

You are reading trusted reviews. Keep reading to find out more about Amazon.

Customer Service Executive in Pune

Full Time

Non Voice Department

5.0

updated on 27 Apr 2025

Likes

Work from here me hassle free

Dislikes

Nothing much , salary increment percentage should be increased

Work Details

Work policy: other

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai (working remotely)

Full Time

Non Voice Department

5.0

updated on 13 Apr 2025

Likes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Coimbatore (working remotely)

Full Time

Customer Success Department

4.0

updated on 20 Mar 2025

Likes

Dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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HQ - Seattle,Washington, United States

Internet

1 Lakh+ Employees (India)

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Media & Entertainment

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IT Services & Consulting

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Retail

People also ask about Amazon's Customer Service Executives

Is Amazon a good place to work for Customer Service Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 636 employee reviews, it's clear that most customer service executives have a positive experience working at Amazon. Company culture holds the highest rating at 4.3, while career growth is rated the lowest amongst all factors at 3.7. Read reviews about company culture and career growth on AmbitionBox.

Does Amazon pay their Customer Service Executives well?

According to AmbitionBox reviews, Amazon customer service executives rate their salary and benefits at 4.1 out of 5, based on 636 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer service executives salaries here and to read reviews specifically about salary and benefits at Amazon for customer service executives, click here .

How is the work culture at Amazon for Customer Service Executives?

Work culture at Amazon for customer service executives is rated 4.3 out of 5 by 636 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer service executives, click here .

How is the job security at Amazon for Customer Service Executives?

Based on 636 reviews on AmbitionBox, Amazon's customer service executives rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Amazon, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Amazon for customer service executives, click here .

Is work from home available to Customer Service Executives at Amazon?

According to AmbitionBox, 87% of Amazon's customer service executives work from home permanently, 5% work from the office, and 8% follow a hybrid model, based on 79 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.

Amazon Customer Service Executive Reviews by Locations

Amazon Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 636 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 59% of employees reported the working days at Amazon as Ro...