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Capita

3.6

based on 2.5k Reviews

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Capita Process Leader Reviews

Updated 8 Jun, 2025

Category Ratings

3.6

Work-Life Balance

3.6

Skill Development

3.5

Work Satisfaction

3.4

Job Security

3.3

Company Culture

3.2

Promotions

3.0

Salary

What employees say about Capita?

Insights from employee reviews on AmbitionBox

Workplace insights

Hybrid

46% employees reported

Monday to Friday

65% employees reported

Flexible timing

65% employees reported

No travel

70% employees reported

View more detailed insights

Gender based rating

3.9

Rated by Women

16 reviews

3.6

Rated by Men

52 reviews

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Top Mentions in Capita Process Leader Reviews

68 reviews found

Sort By: Popular

Process Leader in Pune

Full Time

Operations Department

2.0

updated on 17 Dec 2024

Likes

That it has a UK shift

Dislikes

After Covid, everything and everyone working here changed

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Process Leader in Pune

Full Time

Operations Department

2.0

updated on 08 Jun 2025

Dislikes

The organisation is just full of politics now. They don't care about employees anymore.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

What people are saying about Capita

View All

proteineater

works at

Capita

Software Developer Position Experience 7 months

Hello everyone, I am working under contract the contract will be ending in September 2025 but before... read more

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Process Leader in Mumbai

Full Time

Operations Department

5.0

updated on 26 Feb 2025

Likes

Dislikes

Current leadership doesn't inspire job security.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Process Leader in Pune

Full Time

Back Office Department

5.0

updated on 04 May 2024

Likes

Great place to work with professionals and environment is very good

Dislikes

Nothing

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Read Capita Process Leader Reviews based on locations

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Process Leader in Pune

Full Time

Operations Department

3.0

updated on 22 Feb 2024

Likes

Salary in time

Dislikes

Management needs to be improved

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Process Leader in Bangalore / Bengaluru

Full Time

Non Voice Department

1.0

updated on 11 Nov 2023

Likes

No midnight shift.

Dislikes

Poor pay and increment, inexperienced management, frequent changes in ways of working.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Process Leader in Pune

Full Time

General Insurance Department

5.0

updated on 17 Oct 2023

Likes

Employee centric organization

Dislikes

There is nothing to dislike

Work Details

Work policy: Depends on the process and teams requirements

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Process Leader in Bangalore Rural

Full Time

Business Process Quality Department

5.0

updated on 27 Jun 2023

Likes

Capita always thinks from agents perspective

Dislikes

Nothing

Work Details

Work policy: Not yet decided

Work days: Monday to Friday (Flexible Timings)

Process Leader in Pune

Full Time

Non Voice Department

4.0

updated on 31 Jan 2023

Likes

Cohesive Culture and People Centric

Dislikes

You have to complete a project internally to be eligible for next roles regardless your performance is beyond excellence.

Work Details

Work policy: Monthly

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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HQ - Indore, Madhya Pradesh, India

IT Services & Consulting

5k-10k Employees (India)

People also ask about Capita's Process Leaders

Is Capita a good place to work for Process Leaders?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 68 employee reviews, it's clear that most process leaders have an average experience working at Capita. Work-Life balance holds the highest rating at 3.6, while salary & benefits is rated the lowest amongst all factors at 3.0. Read reviews about work-life balance and salary & benefits on AmbitionBox.

Does Capita pay their Process Leaders well?

According to AmbitionBox reviews, Capita process leaders rate their salary and benefits at 3.0 out of 5, based on 68 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Capita's process leaders salaries here and to read reviews specifically about salary and benefits at Capita for process leaders, click here .

How is the work culture at Capita for Process Leaders?

Work culture at Capita for process leaders is rated 3.3 out of 5 by 68 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Capita for process leaders, click here .

How is the job security at Capita for Process Leaders?

Based on 68 reviews on AmbitionBox, Capita's process leaders rate job security at 3.4 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Capita. To read reviews about job security at Capita for process leaders, click here .

Is work from home available to Process Leaders at Capita?

According to AmbitionBox, 27% of Capita's process leaders work from home permanently, 27% work from the office, and 46% follow a hybrid model, based on 11 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.

Capita Process Leader Reviews by Locations

Capita Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 68 Capita reviews submitted by Capita employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Capita is the right company for you. 65% of employees reported the working days at Capita as Mon...