Add office photos

Employer?

Claim Account for FREE

Capita

3.6

based on 2.5k Reviews

Video summary

Company Overview

Associated Companies

Company Locations

Capita Quality Analyst Reviews

Updated 5 Mar, 2025

Category Ratings

3.7

Job Security

3.4

Company Culture

3.4

Work-Life Balance

3.4

Work Satisfaction

3.3

Skill Development

3.2

Salary

2.9

Promotions

What employees say about Capita?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

79% employees reported

Flexible timing

61% employees reported

No travel

80% employees reported

View more detailed insights

Gender based rating

3.0

Rated by Women

10 reviews

3.8

Rated by Men

15 reviews

Jobseekers also viewed

Cognizant Reviews

3.7

• 54.2k reviews

DXC Technology Reviews

3.7

• 10.7k reviews

Optum Global Solutions Reviews

4.0

• 6.7k reviews

CGI Group Reviews

4.0

• 5k reviews

UST Reviews

3.8

• 4.8k reviews

Top Mentions in Capita Quality Analyst Reviews

26 reviews found

Sort By: Popular

Quality Analyst in Mumbai

Quality Department

4.0

updated on 20 Sep 2019

Likes

It's great to learn new things and identify the errors. Politics is anywhere you join...the company is good the management is mismanaged.

Dislikes

The Managers do not stand for their colleague's or advisors if things are not right. Salary is quite okay not great. Next level success is in Dreamland.

Work Details

I'm a Quality Analyst auditing calls for the onshore advisors for Retention, New connection and Upgrades of O2 Small and Medium Business. Helping with process improvement in getting better quality scores.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Quality Analyst in Mumbai Suburban (working remotely)

Full Time

Quality Assurance - Other Department

5.0

updated on 05 Mar 2025

Likes

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Capita

View All

proteineater

works at

Capita

Software Developer Position Experience 7 months

Hello everyone, I am working under contract the contract will be ending in September 2025 but before... read more

Got a question about Capita?Ask anonymously on communities.

Quality Analyst in Mumbai

Full Time

Quality Assurance and Testing Department

5.0

updated on 04 Mar 2025

Likes

Work Balance and the environment

Dislikes

Too much cost cutting

Work Details

Work policy: As per work requirement

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Quality Analyst in Mumbai

Full Time

Quality Analyst Department

2.0

updated on 10 Aug 2024

Likes

Best thing about capita would b tht thy provided wfh and evn now thy have option of wfh apart from tht thy give chair and desk as per employees requirements.

Dislikes

Rotational shift, have to extend shifts, bonus deduction, poor increament,

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Read Capita Quality Analyst Reviews based on locations

Quality Analyst in Bangalore / Bengaluru

Full Time

Quality Assurance and Testing Department

2.0

updated on 27 Nov 2024

Likes

Work culture

Dislikes

Biasness Biased rating structure No proper work life balance

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Quality Analyst in Mumbai

Full Time

Business Process Quality Department

1.0

updated on 24 Nov 2023

Likes

Nothing as such

Dislikes

Management sucks. All female managers u got who were pretty much inhuman

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Capita.

Quality Analyst in Mumbai

Full Time

HR Operations Department

4.0

updated on 14 Apr 2023

Likes

Nothing as of now. So far so good.

Dislikes

Nothing as of now. So far so good.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Quality Analyst in Pune

Full Time

Quality Assurance and Testing Department

2.0

updated on 16 May 2023

Likes

Pick up and drop services are good

Dislikes

No work life balance, no scope of improvement, terrible salary structure

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Quality Analyst in Pune

Full Time

Logistics, Retail & Telecom. Department

5.0

updated on 13 Jan 2023

Likes

Great Company for Job Security!

Dislikes

Salary Hike is not good

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Quality Analyst in Mumbai

Full Time

Enterprise & B2B Sales Department

5.0

updated on 16 Oct 2022

Likes

Working environment is excellent

Dislikes

Politics and favouritism in management

Work Details

Work days: Rotational Shift (Strict Timings)

Quality Analyst in Bangalore / Bengaluru

Full Time

Business Process Quality Department

1.0

updated on 28 Dec 2024

Likes

Nothing to like

Dislikes

Without giving one star can't proceed so it's worst company and no job security think before joining

Quality Analyst in Pune

Quality Assurance Department

5.0

updated on 19 Apr 2022

Likes

I have been working here for nearly 10 yrs now and I am satisfied with the job security, work culture and unbiased management team. Love to be a part of this family.

Work Details

Very good and professional

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Quality Analyst in Mumbai

Operations Department

5.0

updated on 27 May 2022

Likes

Job security, insurance policies and salary hikes

Dislikes

Less opportunities of growth

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Quality Analyst in Mumbai

Operations Department

5.0

updated on 26 May 2022

Likes

Management and work culture

Dislikes

Work Details

Excellent

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Quality Analyst in Pune

Voice / Blended Department

5.0

updated on 19 Feb 2022

Likes

Job security good working environments

Dislikes

Work Details

Good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Quality Analyst in Mumbai

O2 Department

5.0

updated on 22 Apr 2021

Likes

Awesome place to work with excellent management and job security...

Dislikes

Work Details

It's really smooth ... Capita made sure we have our job even in this pandemic and provided work from home opportunity..

Work days: Monday to Friday (Flexible Timings)

Claim your company page and respond to reviews as an employer.

Contribute & help others!

You can choose to be anonymous

HQ - Indore, Madhya Pradesh, India

IT Services & Consulting

5k-10k Employees (India)

People also ask about Capita's Quality Analysts

Is Capita a good place to work for Quality Analysts?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 26 employee reviews, it's clear that most quality analysts have an average experience working at Capita. Job Security holds the highest rating at 3.7, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about job security and on AmbitionBox.

Does Capita pay their Quality Analysts well?

According to AmbitionBox reviews, Capita quality analysts rate their salary and benefits at 3.2 out of 5, based on 26 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Capita's quality analysts salaries here and to read reviews specifically about salary and benefits at Capita for quality analysts, click here .

How is the work culture at Capita for Quality Analysts?

Work culture at Capita for quality analysts is rated 3.4 out of 5 by 26 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Capita for quality analysts, click here .

How is the job security at Capita for Quality Analysts?

Based on 26 reviews on AmbitionBox, Capita's quality analysts rate job security at 3.7 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Capita. To read reviews about job security at Capita for quality analysts, click here .

Capita Quality Analyst Reviews by Locations

Capita Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 26 Capita reviews submitted by Capita employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Capita is the right company for you. 79% of employees reported the working days at Capita as Mon...