Magus Customer Dialog Reviews

Likes

I m starting my job as a tele-verificationer..after that I was promoted to Times.. My manager Mr. Ajay Hissaria , he is a good man, and Ms. Sujata Chatterjee is a great woman. I m Happy with them. But my teammates are horrible.. They are all time make politics..when I sales a product in my own responsibility, n talent.. They are all time disappointed me in the front of my boss.. They are doing hera-pheri in they r work.. Ajay sir was blindly trust to her.. But she was cheated to Ajoy sir..I trying many time to informed my Manager. But all time she was standing between me n my manager...I m requested to u If is possible for you.. Plzz send this message to my Manager Mr. Ajay Hissaria.... Thank you

Dislikes

Training period is good time. Trainer is supportive.. salary fix. But salary adjusted is too roudly.

Work

Average

Likes

The company is open to customer care and sim verifications. I love the fact that i am a part of a team that sim verifications. Another plus point is that my colleagues come from various culture backgrounds and we work happily in collaboration. I also like the employee of this company.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometime, i have to work 10 - 12 hours straight in a day as i have to attend verification's calls into the evening. Managers do not value an individuals' unique strengths, which is why i have to take back my suggestions most of the time.

Work

Generally speaking, my work is slightly challenging and distribution life cycle as well as manage day-to-day yield operations. As long as i get to work closely with the client. It will be a great learning experience.

Likes

The company is a open to innovation. When I was entered in magus I was zero but this company made me hero. Ready it was awesome place and good work environment. But for some of senior people company is going for defame. They are running family business and for securing theire job they are firing to needy people who people can give more revenue to company .

Dislikes

Some people are working there who doesn't knowledge how run process but they are running family business for that only company is lossing the revenue .

Work

I was taking care of Rhd process. My team strength was 20. Team performance monitoring was my kra

Likes

Team leader is the person which always plays supportive role but they were unable to take forward their teams opinion

Dislikes

Manager and most of the supperior level managers and team leader specially male memebers were a disappointment as they misbehave and in worst cases they have tease their female team members. Jagmeet a team leader their were harassing one of my collegues. I know its very very shamefull and reduces the overall score to zero

Likes

Got to learn more about the communication and soft skills. And the team support that we got is just beyond the relief during burden of responsibilities of work. Mostly the team work was all to push the agents while encouraging to continue with the work with honesty and full dedications.

Dislikes

Just an increment issue, that's all what I didn't liked

Work

Pressurised. But also there was an appreciation if we come up with complete work and no cheatings in log in hrs, during call flow there's a damn pressure and target on agents but somehow everything gets under control, then agents gets h'nble appreciation.

Likes

Fully Disapointment place to work.

Dislikes

Teammates is good but team leaders behaviour is very bad and eriating.Training period also good to enjoyable. Job secrity also very good to safty in girls. Career growth is very poor.Salary very low and no increment, no incentives.Travel is it ok. Learing things is good. Work enviornment feel is bad and very eriating people is their.

Work

I am Worked at Tele Calling in RHD Process. Very interesting to take a calls, and clear the issues and overall customer side is no problem. But full problem is on the floor people.

Likes

Yes it was when i join.But now a days its not due to so many reason.Now Work enviroment is not there at all.When i was join that time many oportunity to growth was there.But now no growth,no job satiafection,no salary n most important no job security is there.Previously n now in between this huge changes was there in company.It was really a good place to work thats the reason was work for so long time.

Dislikes

Job Security
Salary n Growth
Politics
Work Environment
Behavior
These all are the reason...

Likes

The company was good and in that company was so many process.
And all team leader , managers and HRs was good.
In this company thousends of ajents and workers

Dislikes

In this company salary was less and mobile phones was not alove inside and there was no transport facility in this company.

Work

I was telling calls from technician of Airtel dth and I should call to customer to verfication that there problem solved or not.
And after verfication I should close the complain of customer

Likes

My teammates are awesome they are very supportive. Best part is my training periods because my is the best trainer.. About my job security that was very good because Magus is a very big presses and most awesome things are this is a part of Airtel and Airtel is a big brand in our India.

Dislikes

Nothing to dislike... All things are just awesome

Work

That was very exciting. I just loved my work. We provide the proper information about Airtel.

Likes

Magus is a very nice company and the workplace is amazing. The co-workers as well as seniors are supportive, they are understanding and will help you over come your professional as well as personal issues. There is a high chance of growth but it depends upon your work performance. They celebrate all festivals and also arrange various activities every month. Its fun to work with magus.

Dislikes

The pantry area is small.