Tata Business Support Services

3.7
tata-bss.com
14 Years Old
Hyderabad, India
Business Service Centers & Copy Shops
10000+
Private

Reviews' Summary from 615 reviews

3.7 / 5

Skill development

3.6

Company culture

3.6

Job Security

3.5

Work Satisfaction

3.4

Work-Life balance

3.3

Career growth

3.1

Salary & Benefits

3.1

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Working Days

Office Travel

Work Timings

Strict

Flexible

Tata Business Support Services Reviews

1 - 10 of 615 ReviewsSort By: Popularity  |  Latest

Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

Nothing i like about working at TBSS, If i had the option to give rating in negative i would have given.

Dislikes

I am working with this company with PAYTM for last 45 days and i felt frustrated, irritated and its like a Bad dream for me that i am leaving in which has no morning as of now,First salary they gave after 12 days since the date the comitted for and after so much delay in salary they did not give complete salary, After all of this they don't understand employee problems, They have alot politics in paytm. Client does not even know how to talk with agents, Team leader use very casual and street kind a language at floor for their agents. Their are no sufficient system for agents and support staff..They make their agents login for 10 to 12 hours with OT, They pinlized their agents for making them sit for 10 to 12 hours when tools are not working wherein there is no agent's fault. Team leaders, trainer, QA eat at floor and deny to their agents to do so, Every time for little little mistake Team leader send to agents to H.R for to take the action.,,etc...

Work

I am a Team Leader from OPS,And part of PAYTM, Actually not, I tell you why i am saying this because i am here for last 45 days and since my certification is not done yet because my TBSS mail id is not getting verified due to not getting verification link

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

9:00 AM to 8:00 PM (strict)

Facilities

Cafeteria

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105 views

105 views


Good
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

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3 views

3 views


Terrible
Average
Poor
Poor
Terrible
Terrible
Poor

Likes

No skill development, Average Work life Balance, very poor Compensations and benefits, they don't pay u ur complete salary, some part of your salary is always carried forward. No Company culture, the management is incompetent coz they have to manage a lot of things under the underpaid salary structures. Job security depends on your supervisor, they hold the power. if they want to kick u out, no one will save u and if they want to retain y no one can send u out until u want to. no growth. at all. i have been knowing people who are well deserving and till date i am writing this review are on the same designations. No work satisfactions because of the SOP. you dont have the independence to satisfy a customer, as your on paper productivity will decrease and will be kicked out..

Dislikes

almost everything, except a few handful colleagues and seniors who want to improve things, but they cant.

Work

Boring and non exciting... people want u to be a parrot. they have an unsaid agreement, u save my job and ill save yours.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

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4 views

4 views


Excellent
Excellent
Good
Good
Good
Average
Excellent

Likes

Working at TBSS never been a stress to me except for those peak hours of customer flow. It's been quite a journey to me. Teammates are real good, training on soft skills is very helpful, every Friday fun activities will take place and gifts will be given to employees who wins, if everyone wins the game then everyone gets the gift (basic useful products like bottle, plate, box, watch etc.) Internal postings will be there for career growth if one drive towards it. Overall it's one of the best BPO's to work at.

Dislikes

Salary is less when compared to others but i was happy working there, so it's not a problem and last but not the least, few politics runs along (Every corporate runs on politics)

Work

I worked for Godrej Properties (3 months) and Guardian Developers (3 months) in TBSS. As you can see, my work is on real estate...So it's always exciting, new schemes, new properties, new areas, new customers and everything kept me interested.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Education assistance

Soft skill training

Job training

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406 views

406 views


Good
Average
Average
Excellent
Average
Excellent
Excellent

Likes

Tata Business Support Services is a good organization to work and to start a career. Team leaders will support us in work. And I use to sales the Product in that we have a target, if we reache the target we use to get the incentives apart from salary. And when I joined they provided training for threeten days we enjoyed lot in a training period. Work environment is also very good, all the colleagues will mingle soon after joining. And My shift timings are 10:00-7:00 we don't have travel allowance. I liked to work in TBBS.

Dislikes

I disk that we don't Have travel allowance.

Work

Customer care Executive, I use to call for the customer and sales the product.

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Working Days

We use to work all the days expect on weekoffs, weekoffs is our wish even when ever we needwe.

Job Travel

I have to travel within city

Facilities

Job training

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295 views

295 views


Terrible
Terrible
Average
Terrible
Excellent
Average
Terrible

Likes

The only good thing about this company is that you get paid on time, there is never delay in salary.

Dislikes

I can write a essay on this because there is nothing that I like about this company. No job satisfaction at all, no pick up and drop facilities given for night shifts, no scope in incentives. There is no coffee machine and AC for night shift people. No proper canteen, Poor management in everything, no tissues in washroom. Even the Hr of this company are least interested when you talk about your concern. Well I am working here for more than 7 months and it was my worst experience till date, people don't go by it's name TATA, I won't recommend anyone to work here.

Work

Very boring, there is no activity conducted over here, the only thing they expect from a employee is to work like a machine without stopping.

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Working Days

Rotational Shift

Facilities

Health insurance

Job training

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364 views

364 views


Poor
Average
Poor
Good
Excellent
Terrible
Poor

Likes

The most important thing like in Tata business support service is that Fundoo Friday give motivation to employed to have a enjoyment they can get relax themselves at Fridays day for plant some program for them and their exciting gifts myself they bring all the emperor of processes together for the games and their plan at the end of every month a plan a plan a program like leaving certificate motivation about their achievement in a process they have made

Dislikes

What I don't like in TATA business support service where is issue of holidays salary is less 1 day week off

Work

My job role TATA business support service to outcall the customers of commercial vehicles Tata Motors after the post service of the vehicle we take the feedback to ask 5 question regarding in feet if any that is issued during service for break down or any

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Working Days

Monday to Saturday

Work Timings

9:00 AM to 6:00 PM (strict)

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10 views

10 views


Excellent
Average
Poor
Good
Good
Average
Good

Likes

Thank you for the previous organization In the Tata business training is exelent. Ther is pramotiom to the depend on performance base. Salary is not inup. Tata Business service support ther work environment is very good. Ther is not traveling facility. I have learn lots of things thank you so much once again previous organization.

Dislikes

Compensatin is decent but growth is slow. The work pressure is high but not that much I have to attend the customer call late night. Some time senior are not helping that set

Work

Generally speaking. My work is challenging .i have to handle the inbound call. We have to support the good way to the customer they have to satisfy .It will be great learning experience

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Working Days

Rotational Shift

Job Travel

I have to travel within city

Work Timings

2:00 AM to 5:30 AM (flexible)

Facilities

Health insurance

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305 views

305 views


Poor
Poor
Poor
Poor
Poor
Terrible
Poor

Likes

The best thing about this organisation is its training. They have very good trainers to train the employees.

Dislikes

Very low salary package. No annual salary hike. If we get a hike means that would be only adding Rs100 to Rs 150 extra to your salary i.e if you were getting Rs 14000 take home after hike you will get Rs 14150 take home. Only Rs 150 hike after working for one year. No good management and TL and HR. They will never listen to your problem if you have fever and you are asking a leave they will not grant you leave at the end if you didn't come to office they will mark it as uninformed leave which will deduct 1 day salry though you have leaves paid leaves in your account which can be taken anytime.

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Working Days

Rotational Shift

Job Travel

I have to travel within city

Facilities

Cafeteria

Soft skill training

Job training

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278 views

278 views


Poor
Terrible
Terrible
Terrible
Good
Poor
Terrible

Likes

Only the name of tata and nothing else, overall worst experience,

Dislikes

Wrong commitment regarding salary at the time of interview and i have not received my salary on time as per discussed salary, employee should work overtime forcefully and overtime salary also not credit properly and teamleads are not professionally handling the situations, overall worst experience

Work

Process is undefined, customer is not satisfied with the process i use to work, i have faced many challenges in Tbss, there is no growth at all, iam not blaming tata name,but responsible persons are spoiling tata name like management and teamleads.

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Working Days

Rotational Shift

Job Travel

I do not have to travel. It's a desk job.

Work Timings

7:00 AM to 4:00 PM (strict)

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1 views

1 views


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