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vCustomer

3.9

based on 30 Reviews

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vCustomer Reviews

Updated 9 Dec, 2023

Category Ratings

1.2

Company Culture

1.2

Salary

1.2

Skill Development

1.2

Promotions

1.2

Work Satisfaction

1.1

Job Security

1.1

Work-Life Balance

What employees say about vCustomer?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

54% employees reported

Flexible timing

65% employees reported

No travel

77% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

3 reviews

3.9

Rated by Men

21 reviews

vCustomer is rated 3.9 out of 5 stars on AmbitionBox, based on 30 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with th... Read more

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Top Mentions in vCustomer Reviews

Senior Management (5)

Salary (5)

Working Hours/shift (4)

30 reviews found

Sort By: Popular

Senior Technical Support Associate-L2 in New Delhi

Full Time

Business Operations Department

5.0

updated on 04 Dec 2022

Likes

Everything was fine except salary structure

Dislikes

Salary was not upto the mark.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior TSE in Pune

Full Time

Information Technology Department

4.0

updated on 09 Aug 2022

Likes

Everything was good

Dislikes

nothing as such

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Noida

Retail & B2C Sales Department

1.0

updated on 02 Nov 2020

Likes

Nothing, there are big frauds. have policy of hire and fire as per there processs no job security

Dislikes

There HR forced for leaving the org with unnecessary performance reason as there was no work in process. Not even payed 3 months salary , which is suppose to paid by law.

Work Details

work culture is made by people or your peers , my peers was very good, but its the company which sucks.

Work days: Monday to Friday (Strict Timings)

Customer Care Executive in Pune

Software Development Department

1.0

updated on 26 Mar 2020

Likes

Vcustomer has the worst management

Dislikes

Managers

Work Details

Csr

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Floor Supervisor in Badgaon Sheri brahmasun city

Office staff Department

5.0

updated on 21 May 2022

Likes

He is one the best BPO company because this is very disciplined and Rules folloowed Company... services is very nice and Good Qualities

Dislikes

Nothing any dislikes

Work Details

Work days: Monday to Friday (Flexible Timings)

You are reading trusted reviews. Keep reading to find out more about vCustomer.

Call Center Executive in Okhla phase 3, New Delhi

Voice / Blended Department

4.0

updated on 06 Dec 2020

Likes

It's was a good company for me, because Vcustomer ls my fisrt job. It's like a family for me, they treat us equally, whether you are a Supervisor, Team Leader, Manager, Tainer or HR etc. Sometimes when I look back, wow...Our Canteen/Cafe, it's one of the best ever, everyone have the same, whether he/she is Manager or HR, it was soo good . And on 3rd floor, there' s a bid hall where we can play Pool, Carrom, table tenis, and even we can watch televition (TV) by the way we use to play Volleyball....Read More

Dislikes

To be honest, everyone in Vcustomer got their salary on the right time. But, I'm sorry to say that for a new recruitment like us, they gave us only three days (3) three days for process training as well as voice and Accent. Moreover, there's no incentive nor bonus till the time I'm with Vcustomer. After all it's a good company.

Work Details

For me it's like a challenging situation with everyone at first, because, the training was only 4 days, so when we've got a break I spent most of the time in Canteen and request the senior to help me out. And everyone working in Vcustomer are very good.

Work timings: Flexible Timings

Work related travel: This is a desk job.

Technical Support Engineer in New Delhi

Technology / IT Department

3.0

updated on 26 Feb 2020

Likes

Work Policy

Dislikes

Rotation shift were weekly and there was no learning for career growth.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Group Manager - Administration in New Delhi

Administration Department

5.0

updated on 08 Jun 2018

Likes

Best mentor. Always look for innovation in most domain. Work life balance.

Dislikes

Working on weekends. Slow career growth but I understand it is there in our Domain.

Work Details

Exciting

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Acting Team Leader in New Delhi

Voice / Blended Department

5.0

updated on 04 Feb 2020

Likes

As a parcity with employees

Dislikes

.......

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Technical Support Engineer in New Delhi

Voice / Blended Department

4.0

updated on 08 Feb 2019

Likes

It was my first company overall experience is okay but there was not much learning. Work life balance big no may because of my Nature of profile

Dislikes

No Learning. Rotational shifts No perks

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Manager in New Delhi

Netgear Technical Support Department

4.0

updated on 13 Sep 2021

Likes

Vcustomer doesn’t exist anymore but it’s leadership was phenomenal and so is the culture

Dislikes

Graveyard shift that starts at 2-3AM

Work Details

Work life can’t be good in a BPO owing to shift rotation but two sequential weekly offs made it better

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Technical Support Engineer in Pune

Operations Department

5.0

updated on 19 Jun 2019

Likes

Good Transparency and approachable leadership team.

Dislikes

Everything was good .

Work Details

Good place to show off your skill set and get rewarded as well.

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Visiting trainer

5.0

updated on 17 Feb 2019

Likes

I worked with this company way back in 2010 for almost a year and a half as a visiting trainer for German language and found the co-workers very supportive and nice.The compenastion was good.I found the overall atmosphere to be very nice.

Dislikes

Nothing realy.

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HQ - Pune, Maharashtra, India

BPO

501-1k Employees (India)

vCustomer Reviews by Locations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 30 vCustomer reviews submitted by vCustomer employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if vCustomer is the right company for you. 54% of employees reported the working days at vCus...

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vCustomer Salaries in India

Technical Support Engineer 12 salaries	Unlock ₹1.8 L/yr - ₹7.6 L/yr
CCE 4 salaries	Unlock ₹1.3 L/yr - ₹2.2 L/yr
Team Lead 4 salaries	Unlock ₹2 L/yr - ₹3 L/yr
CCR 4 salaries	Unlock ₹0.9 L/yr - ₹1.3 L/yr
Assistant Manager 3 salaries	Unlock ₹4 L/yr - ₹5.8 L/yr