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Firstsource Solutions Senior CSA salaries in India (Updated 2025)

Annual salary range
0 - 5 years exp.
₹1.9 Lakh - ₹5 Lakhs
Avg. annual salary
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Monthly In-hand Salary

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Senior CSA Salary at Firstsource Solutions ranges between ₹1.9 Lakh to ₹5 Lakhs per year for employees with less than 1 year of experience to 5 years. Salary estimates are based on 407 latest salaries... Read more

5% more than the average Senior CSA Salary in BPO Companies for 0 - 5 years of experience

Interested in this particular role? 2 job openings

What are the roles & responsibilities of a Senior CSA at Firstsource Solutions?

Customer Support

  • Respond to customer inquiries via phone, email, or chat
  • Maintain accurate customer records and documentation
  • Handle customer complaints and escalate issues when necessary
  • Conduct customer satisfaction surveys to gather feedback

Collaboration

  • Collaborate with sales and marketing departments

Read full roles & responsibilities

Last Updated: 10 Aug 2025

Companies similar to Firstsource Solutions for Senior CSA

Company name Avg Annual Salary Open Jobs
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WNS Senior CSA Salary

2 - 11 years exp. (57 salaries)

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₹1.8 L/yr - ₹5.1 L/yr

At par
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Teleperformance Senior CSA Salary

0 - 5 years exp. (52 salaries)

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₹1.6 L/yr - ₹4.5 L/yr

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Concentrix Corporation Senior CSA Salary

1 - 8 years exp. (22 salaries)

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₹2.2 L/yr - ₹6 L/yr

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Sutherland Global Services Senior CSA Salary

2 - 7 years exp. (5 salaries)

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₹1.6 L/yr - ₹4.2 L/yr

arrow icon 1% less
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iEnergizer Senior CSA Salary

2 - 8 years exp. (5 salaries)

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₹1.3 L/yr - ₹4.4 L/yr

arrow icon 24% less
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IntouchCX Senior CSA Salary

1 - 5 years exp. (4 salaries)

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₹2.2 L/yr - ₹4.5 L/yr

arrow icon 6% more
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Sparsh BPO Services Senior CSA Salary

3 - 4 years exp. (4 salaries)

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₹0.7 L/yr - ₹2.2 L/yr

arrow icon 62% less
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Startek Senior CSA Salary

3 - 6 years exp. (4 salaries)

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₹0.9 L/yr - ₹2.1 L/yr

arrow icon 48% less
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Conneqt Business Solutions Senior CSA Salary

0 - 5 years exp. (3 salaries)

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₹2.3 L/yr - ₹17.3 L/yr

arrow icon 125% more

Latest annual salaries shared by Firstsource Solutions Senior CSA

3d ago
₹4.5 Lakhs
1 year exp.
3d ago
₹3.8 Lakhs
2 years exp.
3d ago
₹2 Lakhs
2 years exp.
4d ago
₹3.6 Lakhs
1 year exp.
4d ago
₹2.5 Lakhs
2 years exp.
4d ago
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2 years exp.
6d ago
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2 years exp.
6d ago
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1 year exp.
1w ago
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3 years exp.
1w ago
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5 months exp.

Firstsource Solutions Senior CSA salaries by

Years of experience Avg. annual salary
Fresher  (17 salaries)

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₹2.4 L/yr - ₹4.2 L/yr
1 year  (113 salaries)

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₹1.9 L/yr - ₹4.8 L/yr
2 years  (121 salaries)

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₹1.9 L/yr - ₹5 L/yr
3 years  (80 salaries)

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₹1.9 L/yr - ₹5 L/yr
4 years  (50 salaries)

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₹2 L/yr - ₹5 L/yr
View all salaries by experience

Similar Designation Salaries at Firstsource Solutions

Similar Designation Avg. annual salary
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₹1.7 L/yr - ₹9.1 L/yr

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₹2.1 L/yr - ₹12 L/yr

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₹1.5 L/yr - ₹5.1 L/yr

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₹2 L/yr - ₹10 L/yr

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₹2.5 L/yr - ₹9.5 L/yr

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₹4.1 L/yr - ₹12 L/yr

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₹2 L/yr - ₹5 L/yr

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₹2 L/yr - ₹7 L/yr

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₹1.7 L/yr - ₹5 L/yr

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₹1.2 L/yr - ₹4.5 L/yr

View more similar designations

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Salary related reviews for Firstsource Solutions

3.3

Rated by 100 employees for salary & benefits

Customer Success, Service & Operations Department

1.0
  •  updated on 18 Jan 2025

5.0
 for  Salary and Benefits

Likes

Salary always on time everything good.

Dislikes

There is no job security, team leader manager HR everyone is doing politics, if you made any mistake...

read more

Customer Success, Service & Operations Department

3.0
  •  updated on 10 May 2018

4.0
 for  Salary and Benefits

Likes

On time salary in account this the only one thing for this i like about working at first sou...

read more

Dislikes

if you terminate or they terminates you (due to process mistake) they then least bothered to give sa...

read more

Customer Success, Service & Operations Department

2.0
  •  updated on 15 Jan 2025

2.0
 for  Salary and Benefits

Likes

The company ensures comprehensive training for its agents, equipping them with the necessary skills...

read more

Dislikes

.... Issues like unclear salary deductions and the lack of adequate support systems for employees c...

read more

Customer Success, Service & Operations Department

3.0
  •  updated on 14 Feb 2025

4.0
 for  Salary and Benefits

Likes

Salary was competitive compared to the market.

Dislikes

No WFH option even if there is a possibility from the process perspective, Terrible office culture b...

read more

Customer Success, Service & Operations Department

4.0
  •  updated on 06 Oct 2023

2.0
 for  Salary and Benefits

Likes

.... If the company recruits from outside, they might get a better salary compared to the people wh...

read more

Dislikes

No proper appraisal

see more salary related reviews

Firstsource Solutions Senior CSA Salary FAQs

What is the salary of Senior CSA at Firstsource Solutions ?
The average salary of a Senior CSA at Firstsource Solutions in India typically ranges from ₹1.9 Lakhs to ₹5.0 Lakhs per year, depending on experience (from Fresher to 5 years).

The top 10% of Senior CSA at Firstsource Solutions earn more than ₹4.3 Lakhs per year, and the top 1% earn over ₹5.0 Lakhs per year. Senior CSA Salaries at Firstsource Solutions can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 400+ Firstsource Solutions employees in India.
What is the estimated take home salary of a Senior CSA at Firstsource Solutions in India?
The estimated take-home salary of a Senior CSA at Firstsource Solutions in India typically ranges from ₹23,907 to ₹25,362 per month. This is based on the average salary range of ₹1.9 Lakhs to ₹5.0 Lakhs per year for employees with experience ranging from Fresher to 5 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 400+ salaries received from various employees of Firstsource Solutions. Check how we calculate in-hand salary with our in-hand salary calculator.
What are the key skills required to be a Senior CSA at Firstsource Solutions ?
To be a Senior CSA at Firstsource Solutions in india, the key skills required include:

  • - CSA
  • - BPO
  • - Customer Support
  • - Customer Care
  • - Customer Service

These skills are highly valued at Firstsource Solutions and are crucial for successful performance in a Software Engineering role.
Which companies offer higher salaries than Firstsource Solutions for Senior CSA in India?
Conneqt Business Solutions ₹2.3 Lakhs to ₹17.3 Lakhs per year
Concentrix Corporation ₹2.2 Lakhs to ₹6.0 Lakhs per year
IntouchCX ₹2.2 Lakhs to ₹4.5 Lakhs per year
WNS ₹1.8 Lakhs to ₹5.1 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Firstsource Solutions, depending on the role and experience level.
What is the salary of a Senior CSA in companies similar to Firstsource Solutions in India?
The salary of a Senior CSA at companies similar to Firstsource Solutions in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Sutherland Global Services ₹1.6 Lakhs to ₹4.2 Lakhs per year
Teleperformance ₹1.6 Lakhs to ₹4.5 Lakhs per year
iEnergizer ₹1.3 Lakhs to ₹4.4 Lakhs per year
Startek ₹0.9 Lakhs to ₹2.1 Lakhs per year
Sparsh BPO Services ₹0.7 Lakhs to ₹2.2 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Senior CSA at Firstsource Solutions in India?
The salary growth for a Senior CSA at Firstsource Solutions depends on factors such as experience, performance, and promotions. On average, a Senior CSA can expect the following growth trajectory at Firstsource Solutions:

Experience Average Salary Range
Fresher ₹2.4 Lakhs to ₹4.2 Lakhs per year
1 year ₹1.9 Lakhs to ₹4.8 Lakhs per year
2 years ₹1.9 Lakhs to ₹5.0 Lakhs per year
3 years ₹1.9 Lakhs to ₹5.0 Lakhs per year
and so on.

Top skills at Firstsource Solutions for Senior CSA

Customer Service Problem Solving Teamwork

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Firstsource Solutions Senior CSA salary in India ranges between ₹1.9 Lakh to ₹5 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 407 Firstsource Solutions latest salaries received from various employees of Firstsource Solutions.