WNS Associate Lead salaries in Bangalore / Bengaluru (Updated 2025)

Team Management

• Supervise a team of associates and provide guidance and coaching
• Ensure team members understand their roles and responsibilities
• Monitor daily operations to meet organizational standards
• Handle customer complaints and resolve issues

Quality Assurance

• Lead and manage transaction quality processes
• Conduct regular audits and quality assessments
• Identify process inefficiencies and implement improvements
• Ensure compliance with operational standards and regulatory requirements

Client Engagement

• Act as the first point of contact for client engagement
• Manage escalation effectively
• Communicate with clients to resolve queries
• Document customer interactions and resolutions accurately

Reporting and Analysis

• Prepare audit reports and deliver feedback sessions
• Generate and distribute performance reports
• Analyze data for actionable insights
• Track error trends and perform root cause analysis