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Athena BPO Interview Questions and Answers
19 Interview questions
I possess strong leadership, communication, and problem-solving skills, essential for effective team management and customer satisfaction.
Leadership: Successfully led a team of 10 in a high-pressure environment, improving productivity by 20%.
Communication: Developed clear communication channels that reduced misunderstandings and increased team collaboration.
Problem-solving: Implemented a new scheduling system that...
Experienced CSA Supervisor with a strong background in customer service and team leadership, dedicated to enhancing operational efficiency.
Over 5 years of experience in customer service roles, leading teams to achieve high satisfaction scores.
Implemented training programs that improved team performance by 20%.
Skilled in conflict resolution, successfully mediating customer complaints to ensure positive outcomes.
Pro...
I admire your company's commitment to innovation and customer satisfaction, and I believe my skills align perfectly with your goals.
Your company's reputation for excellence in customer service aligns with my passion for helping others.
I am impressed by your commitment to sustainability and community involvement, which resonates with my personal values.
The opportunity for professional growth and development within ...
To audit a call means to review and assess the quality and effectiveness of a phone conversation.
Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.
It includes assessing the clarity, tone, and professionalism of the telecaller's voice.
The call may be audited for compliance with company policies, sales techniques, or custom...
Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.
Sales is a crucial aspect of business, as it directly impacts revenue generation.
It involves identifying potential customers and convincing them to purchase a product or service.
Sales professionals use various techniques such as cold calling, networking, and presentations...
I have a Bachelor's degree in Human Resource Management.
Bachelor's degree in Human Resource Management
Specialization in HR practices and policies
Courses in organizational behavior and labor relations
I am eligible to perform the required tasks and meet all necessary qualifications for this role.
I possess the required educational background, such as a degree in the relevant field.
I have relevant work experience, having worked in similar roles for over three years.
I have completed necessary certifications that align with the job requirements.
I am committed to continuous learning and professional development.
To sell any FMCG product, focus on understanding customer needs, highlighting product benefits, building relationships, and providing excellent customer service.
Understand customer needs and preferences
Highlight product benefits and unique selling points
Build relationships with customers through personalized interactions
Provide excellent customer service and address any concerns promptly
When a customer behaves rudely, it is important to remain calm, empathize, and find a solution to their problem.
Stay calm and composed
Listen actively to understand their concerns
Empathize with the customer's frustration
Apologize for any inconvenience caused
Offer a solution or alternative options
Avoid arguing or responding rudely
Seek assistance from a supervisor if necessary
If a customer abuses a tele caller, it is important to remain calm and professional while addressing the issue.
Stay calm and composed
Listen to the customer's concerns
Avoid responding with anger or aggression
Apologize if necessary and try to resolve the issue
If the abuse continues, inform a supervisor or manager
Athena BPO Interview Experiences
53 interviews found
Anonymous
I applied via Walk-in
Interview Questionnaire
2 Questions
- Q1. HOW YOU MANGE YOUR WORK WHILE LOT'S OF CUSTOMER'S PHON COME TOGETHER
- Ans.
I prioritize tasks and communicate with customers to manage work efficiently.
I prioritize tasks based on urgency and importance
I communicate with customers to understand their needs and manage their expectations
I delegate tasks to team members if necessary
I use time management techniques such as the Pomodoro technique to stay focused
I maintain a positive attitude and remain calm under pressure
- Q2. During your periods time ,how you mng your work, that time u hv frustration n all
Interview Preparation Tips
Improve your listening skill, keep clam, politely give answers of your customers
N keep smile on face ever
I applied via Naukri.com and was interviewed in Dec 2024. There was 1 interview round.
(1 Question)
- Q1. HR Punit Kashmiri was not coopperative with me Speaking in rude way and sarcasam which led him to take interviews thousands of times of new new agents but he was unable to select from many previous months ...
Interview Preparation Tips
Always prefer to select the company where Cooperative and coordinating people should be their in your stand
Vijay Dabhade
Selected
I appeared for an interview in Jul 2024.
(4 Questions)
- Q1. Can you provide a self-introduction?
- Ans.
I am a highly motivated and experienced Telecaller with a proven track record of exceeding sales targets.
Experienced in making outbound calls to potential customers
Skilled in promoting products and services over the phone
Proven ability to meet and exceed sales targets
Excellent communication and negotiation skills
- Q2. Can you provide a brief overview of your last job?
- Ans.
I worked as a telecaller at a telecommunications company, handling inbound and outbound calls to assist customers with their inquiries and concerns.
Handled incoming calls from customers regarding billing issues
Made outbound calls to follow up on customer inquiries and resolve issues
Provided excellent customer service by addressing concerns and providing solutions
Maintained accurate records of customer interactions and ...
- Q3. How many years of experience do you have in a call center environment?
- Ans.
I have 3 years of experience in a call center environment.
I have worked in a call center for 3 years handling customer inquiries and resolving issues.
During my time in the call center, I have developed strong communication and problem-solving skills.
I am familiar with using call center software and CRM systems to manage customer interactions efficiently.
- Q4. What are your salary expectations?
- Ans.
I am looking for a competitive salary that reflects my experience and skills.
Research industry standards for Telecaller salaries
Consider your level of experience and skills
Be prepared to negotiate based on job responsibilities and benefits
Provide a salary range if possible
Suffiya Sayyed
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(1 Question)
- Q1. The HR is good he taken the interview and second round was taken by My TL and third round was taken by manager
Interview Preparation Tips
Selected
I applied via Naukri.com
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a highly motivated and results-driven individual with a strong background in sales and customer service.
Experienced in cold calling and lead generation
Skilled in building rapport with customers
Proficient in closing sales and meeting targets
- Q2. What about your experience
- Ans.
I have over 5 years of experience in tele marketing, with a proven track record of exceeding sales targets.
Managed a team of telemarketers and consistently met or exceeded sales targets
Developed and implemented successful telemarketing campaigns
Utilized CRM software to track customer interactions and improve sales strategies
Selected
I applied via Referral
(3 Questions)
- Q1. Tell me about yourself
- Q2. What do you know about sales?
- Ans.
Sales involves the process of selling products or services to customers, with the goal of generating revenue and building customer relationships.
Sales is a crucial aspect of business, as it directly impacts revenue generation.
It involves identifying potential customers and convincing them to purchase a product or service.
Sales professionals use various techniques such as cold calling, networking, and presentations to r...
- Q3. To audit a call means what?
- Ans.
To audit a call means to review and assess the quality and effectiveness of a phone conversation.
Auditing a call involves evaluating the communication skills, adherence to scripts or guidelines, and customer service provided during the call.
It includes assessing the clarity, tone, and professionalism of the telecaller's voice.
The call may be audited for compliance with company policies, sales techniques, or customer sa...
Rohit Shah
I applied via Job Portal and was interviewed in Mar 2024. There were 2 interview rounds.
Salary discussion and nothing any thing
(2 Questions)
- Q1. Salary discussion
- Q2. All time the reduced the salary package
Shivaraj Patil
I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Explain about profile.
- Q2. What were my KPI and KRA
(4 Questions)
- Q1. Attrition related.
- Q2. Shrinkage related.
- Q3. Bonding with the team.
- Q4. Motivation to the team.
(1 Question)
- Q1. Yet to happen the interview.
Interview Preparation Tips
(1 Question)
- Q1. What do you know about Business Process Outsourcing (BPO)?
Selected
I applied via WorkIndia and was interviewed before Sep 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Introduction :about yourself
- Q2. What you want this job?
- Ans.
I am passionate about helping people and enjoy communicating with others over the phone.
I have strong communication skills and enjoy interacting with people.
I am motivated by the opportunity to assist customers and provide excellent service.
I am confident in my ability to handle phone calls professionally and efficiently.
I am excited about the chance to contribute to a team and make a positive impact.
- Q3. What is your ultimate aim?
- Ans.
My ultimate aim is to continuously improve my skills and knowledge, while providing excellent customer service and achieving personal growth.
Continuous improvement in skills and knowledge
Providing excellent customer service
Achieving personal growth
Setting and achieving career goals
(3 Questions)
- Q1. Introduce about yourself
- Ans.
I am a highly motivated and enthusiastic individual with excellent communication skills and a passion for helping others.
I have experience in customer service and sales roles
I am proficient in using CRM software and handling customer inquiries
I am a quick learner and adapt well to new environments
- Q2. About the company
- Q3. Banking products knowledge
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.
(2 Questions)
- Q1. “Get me through your resume”
- Ans. Aspirants have to describe their resume in a short way
- Q2. Why you choose this organisation for your job .
(1 Question)
- Q1. How to sale any FMGC product?
- Ans.
To sell any FMCG product, focus on understanding customer needs, highlighting product benefits, building relationships, and providing excellent customer service.
Understand customer needs and preferences
Highlight product benefits and unique selling points
Build relationships with customers through personalized interactions
Provide excellent customer service and address any concerns promptly
Interview Preparation Tips
Top trending discussions
Athena BPO Interview FAQs
The duration of Athena BPO interview process can vary, but typically it takes about less than 2 weeks to complete.
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Athena BPO Interviews By Designations
- Athena BPO Customer Service Executive Interview Questions
- Athena BPO Telecaller Interview Questions
- Athena BPO Tele Marketing Executive Interview Questions
- Athena BPO Sales Executive Interview Questions
- Athena BPO Coordinator Interview Questions
- Athena BPO MIS Executive Interview Questions
- Athena BPO Team Lead Operations Interview Questions
- Athena BPO Customer Sales Executive Interview Questions
- Show more
Interview Questions for Popular Designations
Overall Interview Experience Rating
based on 46 interview experiences
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Interview Questions from Similar Companies
Athena BPO Reviews and Ratings
based on 764 reviews
Rating in categories
|
Customer Service Executive
395
salaries
|  ₹1 L/yr - ₹3.6 L/yr |
|
Sales Executive
125
salaries
| ₹1.2 L/yr - ₹5 L/yr |
|
Telecaller
125
salaries
| ₹0.8 L/yr - ₹4 L/yr |
|
Team Lead
104
salaries
| ₹1.5 L/yr - ₹5.5 L/yr |
|
Telecalling Executive
61
salaries
| ₹1.2 L/yr - ₹3.2 L/yr |
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