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HTC Global
Services
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User stories and use case for logging into a banking app with a password
User story: As a user, I want to securely login to my banking app using my password
Use case: User enters username and password, app verifies credentials and grants access
Example: User enters username 'john.doe' and password 'password123', app authenticates and logs in
When requirements clash between stakeholder & business analyst, I facilitate open communication, prioritize needs, seek compromise, and involve higher management if necessary.
Facilitate open communication between stakeholder and business analyst to understand concerns
Prioritize needs based on impact and importance to the project
Seek compromise by finding common ground and exploring alternative solutions
Involve hig...
Develop a system to track and manage inventory for a retail store.
Utilize AWS DynamoDB to store inventory data
Implement AWS Lambda functions for real-time updates
Use AWS API Gateway for managing API endpoints
Leverage AWS S3 for storing product images
Performance optimization techniques in Pyspark involve partitioning, caching, and using efficient transformations.
Partitioning data to distribute workload evenly
Caching intermediate results to avoid recomputation
Using efficient transformations like map, filter, and reduce
Avoiding unnecessary shuffling of data
Accrual journal entry records revenue or expenses before cash is exchanged, while deferred revenue journal entry records cash received before revenue is earned.
Accrual journal entry: Debit accounts receivable/accrued revenue, credit revenue
Deferred revenue journal entry: Debit cash, credit deferred revenue/liability
Accrual example: Debit Accounts Receivable $1,000, credit Service Revenue $1,000
Deferred revenue exa...
HTC Global Services is a global provider of IT and business process services.
HTC Global Services offers a wide range of services including application development, maintenance, and support.
They also provide business process outsourcing services such as finance and accounting, human resources, and procurement.
HTC Global Services has a strong presence in industries like healthcare, banking, and manufacturing.
The com...
Accruals are expenses incurred but not yet paid or recorded.
Accruals are expenses that have been incurred but not yet paid for.
They are recorded in the financial statements to reflect the true financial position of a company.
Accruals help match expenses with revenues in the same accounting period.
Examples include accrued salaries, interest, and taxes.
Accruals are necessary for accurate financial reporting.
Prepaid recalls are prepaid expenses that are reversed in the subsequent accounting period.
Prepaid recalls are expenses that have been paid in advance but are recognized as expenses in the following accounting period.
They are typically recorded as assets on the balance sheet until they are recognized as expenses.
Common examples of prepaid recalls include prepaid rent, insurance premiums, and subscription fees.
SAP Basis is the technical foundation that enables SAP applications to function.
SAP Basis includes the administration of the SAP system, database, and operating system.
It involves tasks such as system monitoring, performance tuning, and troubleshooting.
SAP Basis consultants are responsible for ensuring the smooth running of SAP applications.
Examples of SAP Basis tasks include system upgrades, patch management, and...
CI/CD pipeline stands for Continuous Integration/Continuous Deployment pipeline, which automates the process of testing and deploying code changes.
CI/CD pipeline automates the process of integrating code changes from multiple developers into a shared repository (Continuous Integration).
It also automates the process of testing the integrated code and deploying it to production (Continuous Deployment).
CI/CD pipeline...
I appeared for an interview in Feb 2025.
Java is a popular programming language used for developing various applications. Maven is a build automation tool used for managing dependencies and building projects.
Java is an object-oriented programming language known for its portability and versatility.
Maven is a build automation tool that simplifies the build process by managing project dependencies and providing a uniform build system.
In my project, we used Maven...
Managing conflicting priorities and tight deadlines
Balancing multiple tasks and deadlines
Dealing with changing requirements
Collaborating with different teams and stakeholders
Troubleshooting scenarios on CI/CD pipeline
Check for any failed builds or deployments in the pipeline
Review the logs and error messages to identify the root cause
Verify the configuration settings for the CI/CD tools and integrations
Ensure proper permissions and access controls are set up correctly
Test the pipeline with a simple change to see if the issue persists
Based on the past assignments and questions on same platforms.
I applied via Approached by Company and was interviewed in Mar 2025. There was 0 interview round.
Selecting a candidate involves assessing skills, experience, and cultural fit for the project and organization.
Relevant Experience: The candidate has a proven track record in managing similar projects, such as leading a software development team.
Technical Skills: They possess the necessary technical skills, like proficiency in Agile methodologies, which are crucial for project success.
Cultural Fit: The candidate aligns...
A positive candidate experience is crucial for attracting top talent globally, ensuring fairness, communication, and support throughout the process.
Clear Communication: Provide timely updates on application status, interview schedules, and feedback. For example, sending an email after each interview.
Personalized Interaction: Tailor the experience to each candidate by addressing them by name and acknowledging their uniq...
The responsibility for maintaining business income growth typically falls on multiple roles, including leadership and project managers.
Leadership teams set strategic goals and allocate resources to drive growth.
Sales and marketing departments are crucial for generating revenue through customer acquisition.
Project managers ensure that projects align with business objectives and deliver value, impacting income positively...
In 1910, many countries had monarchies or emerging democracies, with varying degrees of political structure and governance.
In the United States, the government was a federal republic with a President, Congress, and Supreme Court.
In the United Kingdom, it was a constitutional monarchy with a Parliament and a Prime Minister.
Many European countries were still under monarchies, such as Germany and Austria-Hungary.
Colonial ...
Growth of business income refers to the increase in revenue over time, indicating financial health and expansion potential.
Increased sales: A company may launch new products, leading to higher sales figures.
Market expansion: Entering new markets can significantly boost income, e.g., a local restaurant opening a second location.
Improved pricing strategies: Adjusting prices based on demand can enhance revenue, like premi...
A marketing executive drives brand awareness, develops strategies, and manages campaigns to promote products and engage customers.
Develops marketing strategies to increase brand visibility and market share.
Conducts market research to understand customer needs and preferences.
Creates and manages marketing campaigns across various channels, such as social media and email.
Analyzes campaign performance metrics to optimize ...
I appeared for an interview before Jun 2024, where I was asked the following questions.
Extracting columns from two files can be done using various methods like command-line tools, programming languages, or data manipulation libraries.
Use command-line tools like 'cut' or 'awk' in Unix/Linux. Example: 'cut -d, -f1 file1.csv' extracts the first column from a CSV file.
In Python, use pandas library: 'import pandas as pd; df1 = pd.read_csv('file1.csv'); df2 = pd.read_csv('file2.csv'); result = pd.concat([df1['...
Data can be passed from JCL to COBOL programs using parameters, DD statements, and environment variables.
1. Using JCL parameters: Pass data as positional or keyword parameters in the EXEC statement. Example: //STEP1 EXEC PGM=MYPROG,PARM='DATA1 DATA2'
2. Using DD statements: Define datasets in JCL that the COBOL program can read. Example: //INPUT DD DSN=MY.INPUT.DATA, DISP=SHR
3. Using SYSIN: Pass data directly to the pro...
Pre-compilation is the process of preparing code for compilation, optimizing it before the actual compilation phase.
Pre-compilation involves parsing source code to check for syntax errors.
It may include macro expansion, where macros are replaced with their definitions.
Pre-compilation can optimize code by removing unused variables or functions.
In languages like C/C++, precompiled headers can speed up compilation by stor...
I applied via LinkedIn and was interviewed in Aug 2024. There were 2 interview rounds.
I contributed by developing new features and fixing bugs. Faced challenges with integrating third-party APIs.
Developed new features such as user authentication and data visualization
Fixed bugs related to database queries and UI responsiveness
Challenges faced with integrating third-party APIs like payment gateways and social media platforms
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
After 1 year, the data conversion specialist will have gained valuable experience and expertise in handling various data conversion projects.
Increased proficiency in data conversion tools and software
Improved understanding of data formats and structures
Enhanced problem-solving skills in resolving data conversion issues
Expanded knowledge of data quality and integrity standards
Possibly advanced to more complex data conve...
I applied via Walk-in and was interviewed in Aug 2024. There were 5 interview rounds.
Maths grammar & communication
Typing speed is crucial for data entry roles, ensuring efficiency and accuracy in handling information.
Average typing speed is around 40-60 words per minute (WPM).
Professional typists can achieve speeds of 80 WPM or more.
Accuracy is as important as speed; aim for 95% accuracy or higher.
Practice with typing software or online tests to improve speed.
Familiarity with keyboard shortcuts can enhance efficiency.
You're like this job opportunity
I appeared for an interview in May 2025, where I was asked the following questions.
KPIs in customer service measure performance and effectiveness in meeting customer needs and enhancing satisfaction.
Customer Satisfaction Score (CSAT): Measures customer satisfaction through surveys post-interaction.
Net Promoter Score (NPS): Gauges customer loyalty by asking how likely they are to recommend the service.
First Response Time (FRT): The average time taken to respond to a customer's initial inquiry.
Resoluti...
There are various types of chat and mail processes in customer service, each serving unique communication needs.
1. Live Chat: Real-time interaction with customers, e.g., website chat support.
2. Email Support: Asynchronous communication, e.g., responding to customer inquiries via email.
3. Chatbots: Automated responses for common queries, e.g., FAQ bots on websites.
4. Social Media Messaging: Engaging customers through pl...
I appeared for an interview before Jun 2024, where I was asked the following questions.
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Some of the top questions asked at the HTC Global Services interview -
The duration of HTC Global Services interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 133 interview experiences
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Hyderabad / Secunderabad
1-4 Yrs
₹ 3.5-5 LPA
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