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HTC Global
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Value stream is the end-to-end process of delivering value to the customer, while flow is the smooth and uninterrupted movement of work through the process.
Value stream focuses on the entire process from start to finish, including all the steps and stakeholders involved.
Flow focuses on the movement of work through the process, with the goal of minimizing delays, bottlenecks, and waste.
Value stream is more strategi...
Scrum team effectiveness can be measured through various metrics such as sprint velocity, team satisfaction, and product quality.
Sprint velocity: measure of how much work the team can complete in a sprint
Team satisfaction: measure of how happy the team is with their work and collaboration
Product quality: measure of how well the team is delivering a high-quality product
Retrospective feedback: measure of how well th...
It depends on the severity and impact of the issue and the scope of the fix.
If the issue was critical and had a wide impact, a full regression test may be necessary.
If the issue was minor and the fix was isolated, a sanity test may suffice.
The decision should be based on risk assessment and the scope of the changes made.
Both regression and sanity tests have their own importance and should be used appropriately.
API testing involves testing the functionality, reliability, performance, and security of APIs.
Testing API endpoints and methods
Validating input and output data
Verifying error handling and response codes
Testing for security vulnerabilities
Load testing and performance testing
Automating tests using tools like Postman or SoapUI
Web API is a framework for building HTTP services that can be consumed by a variety of clients.
Web API is a part of the ASP.NET framework
It allows developers to build RESTful services
It can be used to create APIs for web applications built using MVC
Web API can return data in various formats such as JSON, XML, etc.
It supports HTTP verbs such as GET, POST, PUT, DELETE, etc.
ASP.NET is a web application framework developed by Microsoft to build dynamic web pages and applications.
ASP.NET is used to create web applications and websites
It supports multiple programming languages like C#, VB.NET, etc.
Filters in ASP.NET are used to intercept and modify HTTP requests and responses
Filters can be used for authentication, logging, caching, etc.
The basic requirements in your company are skilled workers, efficient equipment, and proper safety measures.
Skilled workers with relevant experience and qualifications
Efficient equipment that meets industry standards
Proper safety measures to ensure a safe working environment
Regular maintenance and upkeep of equipment
Effective communication and teamwork among employees
Adequate resources and budget for production ne...
VSAM file can be accessed using Alternate Index to allow both sequential and random record access.
Alternate Index is a VSAM feature that allows records to be accessed randomly.
Sequential access can be achieved by using the primary index.
Alternate Index can be created using IDCAMS utility.
COBOL programs can use VSAM file with Alternate Index.
Alternate Index can improve performance by reducing I/O operations.
Effectively addressing customer questions builds trust and drives sales success.
Listen actively to understand the customer's concerns.
Provide clear, concise answers backed by product knowledge.
Use examples or case studies to illustrate benefits.
Stay calm and composed, even if the question is challenging.
Follow up with additional resources or information if needed.
There are various types of chat and mail processes in customer service, each serving unique communication needs.
1. Live Chat: Real-time interaction with customers, e.g., website chat support.
2. Email Support: Asynchronous communication, e.g., responding to customer inquiries via email.
3. Chatbots: Automated responses for common queries, e.g., FAQ bots on websites.
4. Social Media Messaging: Engaging customers throu...
I appeared for an interview in Feb 2025.
Java is a popular programming language used for developing various applications. Maven is a build automation tool used for managing dependencies and building projects.
Java is an object-oriented programming language known for its portability and versatility.
Maven is a build automation tool that simplifies the build process by managing project dependencies and providing a uniform build system.
In my project, we used Maven...
Managing conflicting priorities and tight deadlines
Balancing multiple tasks and deadlines
Dealing with changing requirements
Collaborating with different teams and stakeholders
Troubleshooting scenarios on CI/CD pipeline
Check for any failed builds or deployments in the pipeline
Review the logs and error messages to identify the root cause
Verify the configuration settings for the CI/CD tools and integrations
Ensure proper permissions and access controls are set up correctly
Test the pipeline with a simple change to see if the issue persists
Based on the past assignments and questions on same platforms.
I applied via Approached by Company and was interviewed in Mar 2025. There was 0 interview round.
Selecting a candidate involves assessing skills, experience, and cultural fit for the project and organization.
Relevant Experience: The candidate has a proven track record in managing similar projects, such as leading a software development team.
Technical Skills: They possess the necessary technical skills, like proficiency in Agile methodologies, which are crucial for project success.
Cultural Fit: The candidate aligns...
A positive candidate experience is crucial for attracting top talent globally, ensuring fairness, communication, and support throughout the process.
Clear Communication: Provide timely updates on application status, interview schedules, and feedback. For example, sending an email after each interview.
Personalized Interaction: Tailor the experience to each candidate by addressing them by name and acknowledging their uniq...
The responsibility for maintaining business income growth typically falls on multiple roles, including leadership and project managers.
Leadership teams set strategic goals and allocate resources to drive growth.
Sales and marketing departments are crucial for generating revenue through customer acquisition.
Project managers ensure that projects align with business objectives and deliver value, impacting income positively...
In 1910, many countries had monarchies or emerging democracies, with varying degrees of political structure and governance.
In the United States, the government was a federal republic with a President, Congress, and Supreme Court.
In the United Kingdom, it was a constitutional monarchy with a Parliament and a Prime Minister.
Many European countries were still under monarchies, such as Germany and Austria-Hungary.
Colonial ...
Growth of business income refers to the increase in revenue over time, indicating financial health and expansion potential.
Increased sales: A company may launch new products, leading to higher sales figures.
Market expansion: Entering new markets can significantly boost income, e.g., a local restaurant opening a second location.
Improved pricing strategies: Adjusting prices based on demand can enhance revenue, like premi...
A marketing executive drives brand awareness, develops strategies, and manages campaigns to promote products and engage customers.
Develops marketing strategies to increase brand visibility and market share.
Conducts market research to understand customer needs and preferences.
Creates and manages marketing campaigns across various channels, such as social media and email.
Analyzes campaign performance metrics to optimize ...
I appeared for an interview before Jun 2024, where I was asked the following questions.
Extracting columns from two files can be done using various methods like command-line tools, programming languages, or data manipulation libraries.
Use command-line tools like 'cut' or 'awk' in Unix/Linux. Example: 'cut -d, -f1 file1.csv' extracts the first column from a CSV file.
In Python, use pandas library: 'import pandas as pd; df1 = pd.read_csv('file1.csv'); df2 = pd.read_csv('file2.csv'); result = pd.concat([df1['...
Data can be passed from JCL to COBOL programs using parameters, DD statements, and environment variables.
1. Using JCL parameters: Pass data as positional or keyword parameters in the EXEC statement. Example: //STEP1 EXEC PGM=MYPROG,PARM='DATA1 DATA2'
2. Using DD statements: Define datasets in JCL that the COBOL program can read. Example: //INPUT DD DSN=MY.INPUT.DATA, DISP=SHR
3. Using SYSIN: Pass data directly to the pro...
Pre-compilation is the process of preparing code for compilation, optimizing it before the actual compilation phase.
Pre-compilation involves parsing source code to check for syntax errors.
It may include macro expansion, where macros are replaced with their definitions.
Pre-compilation can optimize code by removing unused variables or functions.
In languages like C/C++, precompiled headers can speed up compilation by stor...
I applied via LinkedIn and was interviewed in Aug 2024. There were 2 interview rounds.
I contributed by developing new features and fixing bugs. Faced challenges with integrating third-party APIs.
Developed new features such as user authentication and data visualization
Fixed bugs related to database queries and UI responsiveness
Challenges faced with integrating third-party APIs like payment gateways and social media platforms
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
After 1 year, the data conversion specialist will have gained valuable experience and expertise in handling various data conversion projects.
Increased proficiency in data conversion tools and software
Improved understanding of data formats and structures
Enhanced problem-solving skills in resolving data conversion issues
Expanded knowledge of data quality and integrity standards
Possibly advanced to more complex data conve...
I applied via Walk-in and was interviewed in Aug 2024. There were 5 interview rounds.
Maths grammar & communication
Typing speed is crucial for data entry roles, ensuring efficiency and accuracy in handling information.
Average typing speed is around 40-60 words per minute (WPM).
Professional typists can achieve speeds of 80 WPM or more.
Accuracy is as important as speed; aim for 95% accuracy or higher.
Practice with typing software or online tests to improve speed.
Familiarity with keyboard shortcuts can enhance efficiency.
You're like this job opportunity
I appeared for an interview in May 2025, where I was asked the following questions.
KPIs in customer service measure performance and effectiveness in meeting customer needs and enhancing satisfaction.
Customer Satisfaction Score (CSAT): Measures customer satisfaction through surveys post-interaction.
Net Promoter Score (NPS): Gauges customer loyalty by asking how likely they are to recommend the service.
First Response Time (FRT): The average time taken to respond to a customer's initial inquiry.
Resoluti...
There are various types of chat and mail processes in customer service, each serving unique communication needs.
1. Live Chat: Real-time interaction with customers, e.g., website chat support.
2. Email Support: Asynchronous communication, e.g., responding to customer inquiries via email.
3. Chatbots: Automated responses for common queries, e.g., FAQ bots on websites.
4. Social Media Messaging: Engaging customers through pl...
I appeared for an interview before Jun 2024, where I was asked the following questions.
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The duration of HTC Global Services interview process can vary, but typically it takes about less than 2 weeks to complete.
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Hyderabad / Secunderabad
1-4 Yrs
₹ 3.5-5 LPA
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