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HTC Global Services Interview Questions and Answers
59 Interview questions
Multiple protocols refer to various methods for communication in networking, enhancing flexibility and interoperability.
Protocols can be categorized into layers, such as TCP/IP and OSI models.
Examples include HTTP for web traffic, FTP for file transfers, and SMTP for email.
Multiple protocols can run simultaneously, allowing diverse applications to communicate.
Interoperability is key; for instance, a web browser us...
KPIs in customer service measure performance and effectiveness in meeting customer needs and enhancing satisfaction.
Customer Satisfaction Score (CSAT): Measures customer satisfaction through surveys post-interaction.
Net Promoter Score (NPS): Gauges customer loyalty by asking how likely they are to recommend the service.
First Response Time (FRT): The average time taken to respond to a customer's initial inquiry.
Res...
Creating an employee table in Java involves using JDBC to connect to a database and execute SQL commands.
JDBC Connection: Use JDBC to establish a connection to your database. Example: `Connection conn = DriverManager.getConnection(url, user, password);`
SQL Statement: Write an SQL statement to create the employee table. Example: `String sql = "CREATE TABLE Employee (id INT PRIMARY KEY, name VARCHAR(100), age INT, d...
Smoke testing is a preliminary testing process to check the basic functionality of a software build before further testing.
Basic Functionality Check: Smoke testing verifies that the most crucial functions of the application work as intended, such as login and data retrieval.
Build Verification: It is performed on new builds to ensure that the build is stable enough for further testing, preventing time spent on faul...
CAN (Controller Area Network) is a robust vehicle bus standard designed for real-time communication among microcontrollers.
Multi-Master Communication: CAN allows multiple devices (nodes) to communicate without a central controller, enabling decentralized control.
Error Detection: CAN includes built-in error detection mechanisms, such as CRC checks, to ensure data integrity during transmission.
Real-Time Capability: ...
Integration testing checks combined components, while regression testing ensures new changes don't break existing functionality.
Integration testing focuses on interactions between integrated components or systems.
Example: Testing how a payment gateway interacts with an e-commerce platform.
Regression testing verifies that recent code changes haven't adversely affected existing features.
Example: After adding a new f...
Functional testing verifies software actions, while non-functional testing assesses performance and usability aspects.
Functional testing focuses on specific functionalities of the software, e.g., login/logout features.
Non-functional testing evaluates performance, scalability, and reliability, e.g., load testing under high traffic.
Functional testing is usually black-box testing, while non-functional testing can inc...
A defect is a flaw or imperfection in a product or process that prevents it from meeting quality standards or requirements.
Defects can occur in software, such as bugs that cause crashes or incorrect outputs.
In manufacturing, a defect might be a product with a missing component or a faulty design.
Defects can lead to increased costs, customer dissatisfaction, and potential safety hazards.
Examples include a car with ...
Growth of business income refers to the increase in revenue over time, indicating financial health and expansion potential.
Increased sales: A company may launch new products, leading to higher sales figures.
Market expansion: Entering new markets can significantly boost income, e.g., a local restaurant opening a second location.
Improved pricing strategies: Adjusting prices based on demand can enhance revenue, like ...
The responsibility for maintaining business income growth typically falls on multiple roles, including leadership and project managers.
Leadership teams set strategic goals and allocate resources to drive growth.
Sales and marketing departments are crucial for generating revenue through customer acquisition.
Project managers ensure that projects align with business objectives and deliver value, impacting income posit...
HTC Global Services Interview Experiences
148 interviews found
Anonymous
Selected
I applied via LinkedIn and was interviewed in Jul 2022. There were 3 interview rounds.
(7 Questions)
- Q1. If there are 4 people in team, who would you promote, a girl or a talented boy
- Ans.
Promotion decisions should be based on merit, skills, and team dynamics rather than gender, ensuring fairness and inclusivity.
Merit-Based Evaluation: Assess each individual's contributions, skills, and potential for growth rather than their gender.
Team Dynamics: Consider how each candidate's promotion would impact team morale and collaboration; a strong leader can uplift the entire team.
Diversity and Inclusion: Promoti...
- Q2. What is your strength and weakness
- Ans.
My strengths include strong leadership and communication skills, while my weaknesses involve perfectionism and time management.
Leadership: I have successfully led cross-functional teams on multiple projects, ensuring alignment and motivation towards common goals.
Communication: I excel in conveying complex project details to stakeholders, which has helped in securing buy-in and support for initiatives.
Perfectionism: I t...
- Q3. Tell me about your past experiences
- Ans.
I have extensive experience in project management, leading cross-functional teams to deliver complex projects on time and within budget.
Leadership: Managed a team of 15 in a software development project, successfully delivering a product that increased client satisfaction by 30%.
Stakeholder Engagement: Regularly communicated with stakeholders to align project goals, resulting in a 20% reduction in project scope changes...
- Q4. How did you handle conflict in your team
- Ans.
I effectively managed team conflicts by fostering open communication, understanding perspectives, and facilitating collaborative solutions.
Open Communication: I encouraged team members to express their concerns openly, which helped in identifying the root cause of conflicts.
Active Listening: During a disagreement between two team members, I facilitated a meeting where each could share their viewpoints without interrupt...
- Q5. How to make your team more efficient
- Ans.
To enhance team efficiency, I focus on clear communication, defined roles, and continuous improvement through feedback and training.
Clear Communication: I implement regular check-ins and updates to ensure everyone is aligned on project goals and timelines. For example, weekly stand-up meetings help address any blockers early.
Defined Roles and Responsibilities: By clearly defining each team member's role, I ensure accou...
- Q6. Where do you see yourself 5years from now
- Ans.
In five years, I envision myself leading strategic projects, mentoring teams, and driving innovation in project management practices.
Leadership Role: I aim to be in a senior leadership position, overseeing multiple project teams and aligning projects with organizational goals.
Mentorship: I plan to mentor junior project managers, sharing my knowledge and experience to help them grow in their careers.
Innovation in Practi...
- Q7. Why should we hire you?
- Ans.
I bring extensive project management experience, strong leadership skills, and a proven track record of delivering successful projects on time.
Proven Leadership: I have successfully led cross-functional teams of over 20 members, ensuring collaboration and alignment towards project goals.
Strategic Planning: In my previous role, I developed a project roadmap that increased efficiency by 30%, allowing us to meet tight dea...
(8 Questions)
- Q1. How can you measure scrum team effectiveness
- Ans.
Scrum team effectiveness can be measured through various metrics such as sprint velocity, team satisfaction, and product quality.
Sprint velocity: measure of how much work the team can complete in a sprint
Team satisfaction: measure of how happy the team is with their work and collaboration
Product quality: measure of how well the team is delivering a high-quality product
Retrospective feedback: measure of how well the tea...
- Q2. How would you tackle an under performer in your team as scrum master
- Ans.
As a Scrum Master, addressing underperformance involves communication, support, and fostering a growth mindset within the team.
Open Communication: Initiate a one-on-one conversation to understand the root causes of underperformance, such as personal issues or skill gaps.
Set Clear Expectations: Ensure that the team member understands their role and responsibilities, providing specific performance metrics to aim for.
Prov...
- Q3. What are the tools you have used for agile.
- Ans.
I have used JIRA, Trello, and Kanban boards for agile project management.
JIRA for sprint planning, backlog management, and issue tracking
Trello for visualizing the workflow and progress of tasks
Kanban boards for managing work in progress and limiting work in progress
- Q4. If you are foreseeing a delay in sprint what would you do as scrum master
- Q5. How do you handle ad hoc work in between an active sprint
- Ans.
Managing ad hoc work during an active sprint requires prioritization, communication, and flexibility to maintain project momentum.
Prioritization: Assess the urgency and importance of the ad hoc task. For example, if a critical bug is reported, it may need immediate attention.
Communication: Inform the team about the new task and its potential impact on the sprint goals. This ensures everyone is aligned and can adjust th...
- Q6. How do you coordinate between different scrum team for dependencies in an ART
- Ans.
Coordinating dependencies between scrum teams in an ART involves clear communication, alignment meetings, and shared tools.
Regular Sync Meetings: Schedule cross-team sync meetings to discuss dependencies and blockers, ensuring all teams are aligned on priorities.
Dependency Mapping: Use visual tools like dependency boards to map out inter-team dependencies, making it easier to identify and manage them.
Shared Backlogs: M...
- Q7. What is difference between value stream and flow
- Ans.
Value stream is the end-to-end process of delivering value to the customer, while flow is the smooth and uninterrupted movement of work through the process.
Value stream focuses on the entire process from start to finish, including all the steps and stakeholders involved.
Flow focuses on the movement of work through the process, with the goal of minimizing delays, bottlenecks, and waste.
Value stream is more strategic, wh...
- Q8. How do you handle high attrition in your team. ?
- Ans.
Managing high attrition involves understanding root causes, fostering a positive culture, and implementing retention strategies.
Conduct Exit Interviews: Gather feedback from departing employees to identify common issues and areas for improvement.
Enhance Employee Engagement: Implement regular team-building activities and recognition programs to boost morale and foster a sense of belonging.
Career Development Opportunitie...
Interview Preparation Tips
Skills evaluated in this interview
Selected
I appeared for an interview in Feb 2025.
(5 Questions)
- Q1. No proper questions
- Q2. They trick you if you now answers
- Q3. What is java and help me understand your project worked on Maven tool
- Ans.
Java is a popular programming language used for developing various applications. Maven is a build automation tool used for managing dependencies and building projects.
Java is an object-oriented programming language known for its portability and versatility.
Maven is a build automation tool that simplifies the build process by managing project dependencies and providing a uniform build system.
In my project, we used Maven...
- Q4. What are the challenges you havefaced in your previous project
- Ans.
Managing conflicting priorities and tight deadlines
Balancing multiple tasks and deadlines
Dealing with changing requirements
Collaborating with different teams and stakeholders
- Q5. Spme Troubleshooting scenarios on CI CD part
- Ans.
Troubleshooting scenarios on CI/CD pipeline
Check for any failed builds or deployments in the pipeline
Review the logs and error messages to identify the root cause
Verify the configuration settings for the CI/CD tools and integrations
Ensure proper permissions and access controls are set up correctly
Test the pipeline with a simple change to see if the issue persists
Interview Preparation Tips
Selected
(3 Questions)
- Q1. Round1 was based upon SAP EWM E2E Configuration process details based upon different business scenarios at the production Plant. It was taken by SCM SME of the company
- Q2. Round 2 was also based upon Customer discussion based on their Good movement among 18 warehouses and 2 Plants.
- Q3. Not applicable.
Based on the past assignments and questions on same platforms.
(2 Questions)
- Q1. Past organization details, Salary discussion.
- Q2. Past organization SPOC details, project, reporting manger details.
Selected
I applied via Approached by Company and was interviewed in Mar 2025. There was 0 interview round.
- Q1. Improvement knowledge of persons who is trying learning to asking questions to telling any or all person speak no fear in the same conversation in the correct answer brilliant candidate
- Q2. What is the reason for selecting a specific person for the interview?
- Ans.
Selecting a candidate involves assessing skills, experience, and cultural fit for the project and organization.
Relevant Experience: The candidate has a proven track record in managing similar projects, such as leading a software development team.
Technical Skills: They possess the necessary technical skills, like proficiency in Agile methodologies, which are crucial for project success.
Cultural Fit: The candidate aligns...
- Q3. What constitutes the best candidate experience for individuals worldwide?
- Ans.
A positive candidate experience is crucial for attracting top talent globally, ensuring fairness, communication, and support throughout the process.
Clear Communication: Provide timely updates on application status, interview schedules, and feedback. For example, sending an email after each interview.
Personalized Interaction: Tailor the experience to each candidate by addressing them by name and acknowledging their uniq...
- Q4. Who is responsible for maintaining the growth of business income?
- Ans.
The responsibility for maintaining business income growth typically falls on multiple roles, including leadership and project managers.
Leadership teams set strategic goals and allocate resources to drive growth.
Sales and marketing departments are crucial for generating revenue through customer acquisition.
Project managers ensure that projects align with business objectives and deliver value, impacting income positively...
- Q5. What was the structure of government 113 years ago?
- Ans.
In 1910, many countries had monarchies or emerging democracies, with varying degrees of political structure and governance.
In the United States, the government was a federal republic with a President, Congress, and Supreme Court.
In the United Kingdom, it was a constitutional monarchy with a Parliament and a Prime Minister.
Many European countries were still under monarchies, such as Germany and Austria-Hungary.
Colonial ...
- Q6. What is growth of business income how
- Ans.
Growth of business income refers to the increase in revenue over time, indicating financial health and expansion potential.
Increased sales: A company may launch new products, leading to higher sales figures.
Market expansion: Entering new markets can significantly boost income, e.g., a local restaurant opening a second location.
Improved pricing strategies: Adjusting prices based on demand can enhance revenue, like premi...
- Q7. What is the role of a marketing executive in your company?
- Ans.
A marketing executive drives brand awareness, develops strategies, and manages campaigns to promote products and engage customers.
Develops marketing strategies to increase brand visibility and market share.
Conducts market research to understand customer needs and preferences.
Creates and manages marketing campaigns across various channels, such as social media and email.
Analyzes campaign performance metrics to optimize ...
Interview Preparation Tips
- Tamil
- English
I appeared for an interview before Jun 2024, where I was asked the following questions.
- Q1. How do you extract columns form two files
- Ans.
Extracting columns from two files can be done using various methods like command-line tools, programming languages, or data manipulation libraries.
Use command-line tools like 'cut' or 'awk' in Unix/Linux. Example: 'cut -d, -f1 file1.csv' extracts the first column from a CSV file.
In Python, use pandas library: 'import pandas as pd; df1 = pd.read_csv('file1.csv'); df2 = pd.read_csv('file2.csv'); result = pd.concat([df1['...
- Q2. In how many ways you can pass data from JCL to cobol program
- Ans.
Data can be passed from JCL to COBOL programs using parameters, DD statements, and environment variables.
1. Using JCL parameters: Pass data as positional or keyword parameters in the EXEC statement. Example: //STEP1 EXEC PGM=MYPROG,PARM='DATA1 DATA2'
2. Using DD statements: Define datasets in JCL that the COBOL program can read. Example: //INPUT DD DSN=MY.INPUT.DATA, DISP=SHR
3. Using SYSIN: Pass data directly to the pro...
- Q3. Explain pre-compilation process
- Ans.
Pre-compilation is the process of preparing code for compilation, optimizing it before the actual compilation phase.
Pre-compilation involves parsing source code to check for syntax errors.
It may include macro expansion, where macros are replaced with their definitions.
Pre-compilation can optimize code by removing unused variables or functions.
In languages like C/C++, precompiled headers can speed up compilation by stor...
I applied via LinkedIn and was interviewed in Aug 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Basic questions on Java concepts like OOPS, multi threading, stream. MySQL join queries
- Q2. Questions on Spring Boot and REST API
(2 Questions)
- Q1. Questions on currently working project?.
- Q2. Your contribution to the project and what challenges you faced?
- Ans.
I contributed by developing new features and fixing bugs. Faced challenges with integrating third-party APIs.
Developed new features such as user authentication and data visualization
Fixed bugs related to database queries and UI responsiveness
Challenges faced with integrating third-party APIs like payment gateways and social media platforms
Selected
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
(3 Questions)
- Q1. Self introduction
- Q2. Strength and weekness
- Q3. After 1 year what will be
- Ans.
After 1 year, the data conversion specialist will have gained valuable experience and expertise in handling various data conversion projects.
Increased proficiency in data conversion tools and software
Improved understanding of data formats and structures
Enhanced problem-solving skills in resolving data conversion issues
Expanded knowledge of data quality and integrity standards
Possibly advanced to more complex data conve...
Interview Preparation Tips
(2 Questions)
- Q1. Questions on Salesforce Technical configuration, customization, data management, sharing and security, automation
- Q2. Questions on real time projects, functional knowledge, client handling experience, agile scrum experience, project team management experience, individual contribution
(2 Questions)
- Q1. Salesforce technical knowledge
- Q2. Project management, team handling, client stakeholder management
(2 Questions)
- Q1. CTC, NP, location
- Q2. Perks and perquisites
Selected
I applied via Walk-in and was interviewed in Aug 2024. There were 5 interview rounds.
(1 Question)
- Q1. Self introduction
Maths grammar & communication
(2 Questions)
- Q1. Typeing speed skills check same use paragraph
- Ans.
Typing speed is crucial for data entry roles, ensuring efficiency and accuracy in handling information.
Average typing speed is around 40-60 words per minute (WPM).
Professional typists can achieve speeds of 80 WPM or more.
Accuracy is as important as speed; aim for 95% accuracy or higher.
Practice with typing software or online tests to improve speed.
Familiarity with keyboard shortcuts can enhance efficiency.
- Q2. Typing speed 10 minutes
(1 Question)
- Q1. Move on next round easy
You're like this job opportunity
Muskan Verma
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. What are KPIs of customer service
- Ans.
KPIs in customer service measure performance and effectiveness in meeting customer needs and enhancing satisfaction.
Customer Satisfaction Score (CSAT): Measures customer satisfaction through surveys post-interaction.
Net Promoter Score (NPS): Gauges customer loyalty by asking how likely they are to recommend the service.
First Response Time (FRT): The average time taken to respond to a customer's initial inquiry.
Resoluti...
- Q2. How many types of chat nd mail process nd how does it work
- Ans.
There are various types of chat and mail processes in customer service, each serving unique communication needs.
1. Live Chat: Real-time interaction with customers, e.g., website chat support.
2. Email Support: Asynchronous communication, e.g., responding to customer inquiries via email.
3. Chatbots: Automated responses for common queries, e.g., FAQ bots on websites.
4. Social Media Messaging: Engaging customers through pl...
vignesh kumar
Selected
I appeared for an interview before Jun 2024, where I was asked the following questions.
- Q1. Tell me about yourself
- Q2. Previous work experience
Interview Preparation Tips
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HTC Global Services Reviews and Ratings
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Hyderabad / Secunderabad
1-4 Yrs
₹ 3.5-5 LPA
|
Senior Software Engineer
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salaries
|  ₹7.8 L/yr - ₹30 L/yr |
|
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|
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| ₹3.7 L/yr - ₹13.6 L/yr |
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Engineer
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| ₹3 L/yr - ₹12 L/yr |
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