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ICCS Senior Customer Support Executive Interview Questions and Answers

Updated 16 Sep 2023

ICCS Senior Customer Support Executive Interview Experiences

1 interview found

Senior Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 16 Sep 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Apna Jobs and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Simple,tell me something about , so be confident go with your name your permanent and current location and qualifications
    • Add your answer
  • Q2. 1.What's your hobby 2.what is your goal.3where you see yourself in next 6to12 months in this company.
  • Ans. 

    My hobby is reading and my goal is to continuously improve my customer support skills. In the next 6 to 12 months, I see myself taking on more responsibilities and contributing to the growth of the company.

    • Hobby: Reading - I enjoy reading books on various topics, which helps me broaden my knowledge and perspective.

    • Goal: Continuous improvement in customer support skills - I believe in constantly learning and staying upd...

    • Answered by AI
    Add your answer
  • Q3. Tell me about something customer service. If customer are very angry then how will you handle the situation.
  • Ans. 

    When handling an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience, offer a solution, and follow up to ensure satisfaction.

    • Remain calm and composed

    • Empathize with the customer's concerns

    • Listen actively and attentively

    • Apologize sincerely for any inconvenience caused

    • Offer a solution or alternatives

    • Follow up to ensure customer satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident this is the best advice

Top trending discussions

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Interview Hub
1w (edited)
anshitanegi
·
ex -
Planet Spark
When HR’s Chinese English made me drop the interview!
So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️
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Alldigi Tech user image Anonymous

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I applied via Other and was interviewed in Aug 2020. There were 3 interview rounds.

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare on how to introduce u r self, and they will ask wt do you mean by sales,and they will ask to promote the mobile phone by giving offers and speak confidently and u should know along with a english any 2 regional languages.

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Globiva user image Anonymous

posted on 29 Dec 2020

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1. Tell us something about your self. 2. Where do see 5 years from now? 3. What are your goals in life? 4. What are you doing currently?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest with your answers.
Be confident. Confidence is the key.
Try maintain an eye contact with the interviewer. Greet the interviewer with a smile. They asked me about my past job experiences and why did I quit. What was my profile and analysed me whether I really have any idea about the job profiles. Being from a different academic background why I chose to work in a voice process. I have good communication skills and my confidence did it all. They said you're the perfect candidate for this role. We liked your confide.

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TTEC India user image Amrendra pratap

posted on 24 Dec 2018

Interview Preparation Tips

Round: Test
Experience: First round was eassy writing. It was a simple eassy topic

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Alldigi Tech user image Anonymous

posted on 22 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Easy

Interview Preparation Tips

Interview preparation tips for other job seekers - Good interview and good atmosphere

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Alldigi Tech user image Anonymous

posted on 25 Nov 2021

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

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Interview Preparation Tips

Interview preparation tips for other job seekers - Speak clearly and listen to question s carefully

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IntouchCX user image Anonymous

posted on 15 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  I was asked my experience in Last Employment and difference between Customer service and customer support
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in what you say,
Are these interview questions helpful?

Customer Care Executive Interview Questions & Answers

TTEC India user image Anonymous

posted on 7 Nov 2022

I applied via Job Portal and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. Tell me about your previous job experiences
    • Answered Anonymously
    Add your answer
  • Q2. Are you ready to relocate once office reopens
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself and needs to have a very good communication skill, can tackle sticky situation easily and can withstand work pressure.

Customer Care Executive Interview Questions & Answers

Bpo Convergence user image Anonymous

posted on 2 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself?
    • Add your answer
  • Q2. Why you want to join our company?
    • Add your answer
  • Q3. You know about shiprocket? Or other processes?
  • Ans. 

    Yes, Shiprocket is a logistics platform for e-commerce businesses.

    • Shiprocket provides end-to-end logistics solutions for e-commerce businesses.

    • It offers features like automated shipping, order tracking, and COD services.

    • Shiprocket has tie-ups with multiple courier partners to provide the best shipping rates.

    • Other processes in customer care may include handling queries, complaints, and providing support to customers.

    • Cus...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always talk to english.

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IntouchCX user image Anonymous

posted on 12 Jan 2022

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. At first, the hr was very clear in the job requirement. And in second round, you will be given an assessment link for typing speed and to examine your thoughts and sentence formation skills. Dont worry, ba...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear with your sentences, share your experiences in this field. Have a positive mindset. Once, you are on call with HR. Don't act as if it's a question and answer session, I did this in my first interview lol..Converse with them, ask them valid questions (it shows your interest in this job). And yeah, it's not that difficult. You can pass this interview. All the very best!!
More about working at ICCS

ICCS Interview FAQs

How many rounds are there in ICCS Senior Customer Support Executive interview?
ICCS interview process usually has 2 rounds. The most common rounds in the ICCS interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in ICCS Senior Customer Support Executive interview?

Some of the top questions asked at the ICCS Senior Customer Support Executive interview -

  1. Tell me about something customer service. If customer are very angry then how w...read more
  2. Simple,tell me something about , so be confident go with your name your permane...read more

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5/5

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Difficulty level

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ICCS Senior Customer Support Executive Salary
based on 4 salaries
₹1.8 L/yr - ₹3.8 L/yr
21% less than the average Senior Customer Support Executive Salary in India
View more details

ICCS Senior Customer Support Executive Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

2.0

Skill development

5.0

Work-life balance

5.0

Salary

2.0

Job security

1.0

Company culture

2.0

Promotions

4.0

Work satisfaction

Explore 1 Review and Rating
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