Infosys BPM Interview Questions and Answers for Experienced

My notice period is 1 month, and my current salary is $60,000 per year.

• Notice period is 1 month

• Current salary is $60,000 per year

My notice period is one month.

• Notice period is one month

• Standard notice period in the industry

• Can be negotiable based on circumstances

An amortization entry is a financial transaction that spreads the cost of an intangible asset over its useful life.

• Amortization entries are used to gradually reduce the value of intangible assets on the balance sheet.

• They are typically recorded as a debit to amortization expense and a credit to the intangible asset account.

• Examples of intangible assets that may require amortization entries include patents, trademarks, ...read more

Depreciation entry in accounting involves allocating the cost of an asset over its useful life.

• Calculate the depreciation expense using a chosen method (straight-line, double-declining balance, units of production, etc.)

• Debit the depreciation expense account and credit the accumulated depreciation account

• Adjust the book value of the asset on the balance sheet

• Repeat the process each accounting period until the asset is ...read more

Types of reconstruction currently being undertaken include urban, environmental, and infrastructure reconstruction.

• Urban reconstruction - rebuilding of cities and towns after natural disasters or conflicts

• Environmental reconstruction - restoration of ecosystems and habitats

• Infrastructure reconstruction - repairing or upgrading of roads, bridges, and utilities

• Examples: rebuilding of New Orleans after Hurricane Katrina, ...read more

Seeking new challenges and growth opportunities in a dynamic work environment.

• Looking for new challenges and opportunities for growth

• Seeking a more dynamic work environment

• Interested in taking on more responsibilities as an Assistant Manager

Implemented automation ideas include introducing automated email notifications for order status updates and setting up automated data backups.

• Introduced automated email notifications for order status updates to improve communication with customers

• Set up automated data backups to ensure data security and prevent loss

• Suggested implementing automated inventory management system to streamline operations and reduce manual e...read more

Prepaid expenses are assets paid for in advance but not yet used, so the accounting entry involves debiting an asset account and crediting a liability account.

• Debit the Prepaid Expense account (asset account) to increase its balance

• Credit the Cash/Bank account or Accounts Payable account to decrease the balance

• As the prepaid expense is used up, it is recognized as an expense on the income statement

• Examples: Prepaid ren...read more

Amortization entry is a financial accounting process of spreading the cost of an intangible asset over its useful life.

• Amortization entry is used to allocate the cost of intangible assets such as patents, copyrights, and trademarks over their useful life.

• It helps in matching the expense of the asset with the revenue it generates.

• The entry typically involves debiting amortization expense and crediting accumulated amorti...read more

Lean is a methodology focused on maximizing customer value while minimizing waste.

• Lean is about continuously improving processes to eliminate waste and increase efficiency.

• It involves identifying value from the customer's perspective and streamlining operations to deliver that value.

• Lean principles include Kaizen (continuous improvement), Just-in-Time production, and Jidoka (automation with a human touch).

• Examples of L...read more

Six Sigma is a data-driven methodology used to improve processes by reducing defects and variations.

• Six Sigma aims to achieve near perfection in processes by identifying and eliminating causes of defects or errors.

• It uses statistical tools and techniques to measure and analyze process performance.

• The goal of Six Sigma is to reduce variation and improve efficiency, ultimately leading to cost savings and customer satisfa...read more

Six Sigma techniques include DMAIC, Lean Six Sigma, Root Cause Analysis, and Statistical Process Control.

• DMAIC (Define, Measure, Analyze, Improve, Control) is a structured problem-solving methodology used to improve processes.

• Lean Six Sigma combines Six Sigma methods with Lean manufacturing principles to reduce waste and improve efficiency.

• Root Cause Analysis is a technique used to identify the underlying cause of a pr...read more

A service level is a metric used to measure the performance of a service provider in meeting customer expectations.

• Service level agreements (SLAs) define the expected level of service to be provided

• Service levels are often expressed as a percentage of time that a service is available or delivered within a certain timeframe

• Monitoring and reporting on service levels helps identify areas for improvement

• Example: A service ...read more

SLAs are agreements between a service provider and a customer that outline the level of service expected.

• SLAs define the scope, quality, and responsibilities of the service provider.

• They include metrics such as response time, resolution time, and uptime guarantees.

• Penalties may be specified for failing to meet SLA requirements.

• Examples include a web hosting company guaranteeing 99.9% uptime or a call center promising t...read more

I have proposed implementing robotic process automation (RPA) for repetitive tasks, using workflow automation tools, and integrating AI for data analysis.

• Proposed implementing robotic process automation (RPA) for repetitive tasks to increase efficiency

• Suggested using workflow automation tools to streamline processes and reduce manual errors

• Recommended integrating AI for data analysis to improve decision-making and fore...read more

Accrued expenses refer to expenses that have been incurred but not yet paid.

• Accrued expenses are recorded as liabilities on the balance sheet.

• They are typically recognized at the end of an accounting period.

• Examples include accrued salaries, interest, and utilities.

• Accrued expenses are important for accurate financial reporting.

Experienced Technology Support Specialist with a passion for troubleshooting and problem-solving.

• Over 5 years of experience providing technical support to end-users

• Proficient in troubleshooting hardware and software issues

• Skilled in setting up and configuring network systems

• Strong communication and customer service skills

• Certified in IT support and network administration

I have extensive experience in technical support, troubleshooting, and customer service across various platforms and technologies.

• Over 5 years of experience in IT support, resolving issues for both hardware and software.

• Managed a ticketing system, achieving a 95% satisfaction rate from users.

• Provided remote support for clients, utilizing tools like TeamViewer and Zoom.

• Trained new staff on troubleshooting techniques and...read more

The OSI (Open Systems Interconnection) model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.

• The OSI model helps in understanding how data is transmitted over a network.

• Each layer has specific functions and interacts with adjacent layers.

• Examples of OSI layers include Physical, Data Link, Network, Transport, Session, Presentation, and Appli...read more

I faced challenges with outdated technology, lack of training, and communication issues.

• Outdated technology hindered productivity and caused frequent system crashes.

• Lack of training made it difficult to troubleshoot complex issues effectively.

• Communication issues led to misunderstandings and delays in resolving technical issues.

Addressing inaccurate data in reports requires transparency, prompt communication, and corrective actions.

• Acknowledge the error immediately to maintain trust with senior management.

• Assess the impact of the inaccurate data on decision-making and operations.

• Prepare a revised report with accurate data and a clear explanation of the error.

• Communicate the correction to senior management, highlighting the steps taken to prev...read more

I ensure data accuracy through validation techniques and tools that help maintain integrity in reporting.

• Implement data validation rules to check for inconsistencies, such as range checks or format checks.

• Use tools like Excel for data cleaning and validation functions, such as VLOOKUP or conditional formatting.

• Cross-reference data with reliable sources to verify accuracy, such as using APIs for real-time data.

• Conduct r...read more