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Infosys BPM
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Infosys BPM Process Specialist Interview Questions and Answers
19 Interview questions
I have a strong background in process optimization and a degree in Industrial Engineering, enhancing operational efficiency.
Bachelor's degree in Industrial Engineering, focusing on process improvement techniques.
Over 5 years of experience in streamlining workflows in manufacturing settings.
Implemented Lean Six Sigma methodologies, resulting in a 20% reduction in waste.
Led cross-functional teams to enhance process ...
Aptitude tests assess candidates' abilities, helping employers identify suitable candidates for specific roles.
Evaluate cognitive abilities: Aptitude tests measure logical reasoning, problem-solving skills, and critical thinking.
Predict job performance: High scores often correlate with better job performance, aiding in hiring decisions.
Standardized assessment: Provides a uniform measure to compare candidates, redu...
Managing refunds in Accounts Receivable is crucial for maintaining client satisfaction and financial accuracy.
Accounts Receivable is responsible for processing client refunds when necessary, ensuring timely and accurate transactions.
For example, if a client returns a product, the Accounts Receivable team must initiate the refund process promptly.
Maintaining clear communication with clients about their refund statu...
Invoices can be forwarded legally under specific conditions such as consent, contractual obligations, or regulatory requirements.
Consent: If both parties agree to share the invoice, it can be forwarded legally.
Contractual Obligations: If a contract stipulates that invoices must be shared with third parties, forwarding is permissible.
Regulatory Requirements: Certain industries may require invoices to be shared with...
What people are saying about Infosys BPM
Steps to recover a debt in accounts receivable include communication, documentation, and escalation if necessary.
1. Initial Contact: Reach out to the debtor via phone or email to remind them of the outstanding balance.
2. Send Reminder Letters: If no response, send formal reminder letters detailing the amount owed and payment terms.
3. Offer Payment Plans: If the debtor is struggling, consider offering a payment pla...
What are the roles & responsibilities of a Process Specialist at Infosys BPM ?
Read full roles & responsibilities 
Effective time management in AR ensures timely collections, reduces errors, and enhances productivity throughout the workday.
Prioritize tasks: Start with high-value accounts or overdue invoices to maximize cash flow.
Use technology: Implement AR software to automate invoicing and reminders, reducing manual workload.
Set specific goals: Aim to resolve a certain number of accounts or invoices each day to maintain focu...
Infosys BPM HR Interview Questions
Bank reconciliation is the process of comparing a company's financial records with bank statements to ensure accuracy.
Purpose: It helps identify discrepancies between the company's records and the bank's records, ensuring accurate financial reporting.
Frequency: Typically performed monthly, bank reconciliation aligns the cash balance in the company's books with the bank statement balance.
Common Discrepancies: Examp...
RTR stands for Record to Report, a finance and accounting process that involves collecting, processing, and delivering financial data.
Data Collection: RTR involves gathering financial data from various sources, such as invoices, receipts, and bank statements.
Data Processing: This step includes reconciling accounts, ensuring accuracy, and preparing financial statements like balance sheets and income statements.
Repo...
As a Process Specialist, I streamline operations, enhance efficiency, and ensure compliance with industry standards.
Analyze existing processes to identify inefficiencies and recommend improvements.
Develop and implement process documentation, such as standard operating procedures (SOPs).
Collaborate with cross-functional teams to ensure alignment on process changes.
Conduct training sessions for staff on new processe...
Different types of metrics used by Human Resources include recruitment metrics, retention metrics, performance metrics, and diversity metrics.
Recruitment metrics: Time to fill, cost per hire, source of hire
Retention metrics: Turnover rate, retention rate, employee satisfaction
Performance metrics: Key performance indicators (KPIs), productivity metrics, goal achievement
Diversity metrics: Representation of diverse g...
Infosys BPM Process Specialist Interview Experiences
64 interviews found
Prawal
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. Previous experience
- Q2. Contract abstraction
- Q3. Contract related
Anonymous
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. Technical round
- Q2. What is the importance of an aptitude test?
- Ans.
Aptitude tests assess candidates' abilities, helping employers identify suitable candidates for specific roles.
Evaluate cognitive abilities: Aptitude tests measure logical reasoning, problem-solving skills, and critical thinking.
Predict job performance: High scores often correlate with better job performance, aiding in hiring decisions.
Standardized assessment: Provides a uniform measure to compare candidates, reducing ...
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There were 3 interview rounds.
(1 Question)
- Q1. General questions like CTC, NP, etc
(2 Questions)
- Q1. Questions related to the process
- Q2. Process related questions
(1 Question)
- Q1. Discussion on salary, work timings, etc
- Q1. What is the critical scenario you are facing in your career?
- Ans.
Navigating a major process overhaul while ensuring team alignment and maintaining productivity has been a critical scenario in my career.
Faced a situation where a new software implementation disrupted existing workflows, requiring extensive training and adaptation.
Led a cross-functional team to streamline processes, resulting in a 20% increase in efficiency despite initial resistance.
Managed stakeholder expectations du...
- Q2. Why have you not received a promotion in recent years?
- Ans.
I have focused on skill development and team contributions rather than seeking immediate promotions.
I prioritized gaining experience in my current role, which has enhanced my skill set significantly.
I took on additional responsibilities, such as leading a project that improved our process efficiency by 20%.
I have been mentoring new team members, which has strengthened our team's overall performance.
I believe in alignin...
(3 Questions)
- Q1. Ngclass and ngstyle differences
- Ans.
NgClass is used to add or remove CSS classes dynamically, while NgStyle is used to add or remove inline styles dynamically in Angular.
NgClass is used to conditionally apply CSS classes based on expression evaluation.
NgStyle is used to conditionally apply inline styles based on expression evaluation.
NgClass example:
NgStyle example:
read moreAnswered by AIAdd your answer- Q2. Basic discussion over angular
Add your answer- Q3. Life cycle hook
Add your answer
Skills evaluated in this interview
Basic Capital Market, Reasoning, English
(2 Questions)
- Q1. Tell me about yourself and roles & responsibility
- Q2. What is Financial Statement
(1 Question)
- Q1. Normal Discussion
Selected
I applied via Referral and was interviewed in Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Basic question about experience
- Q2. Expectations in the current company
- Ans.
I expect a collaborative environment that fosters growth, innovation, and a commitment to excellence in processes.
A culture of continuous improvement, where feedback is valued and implemented.
Opportunities for professional development, such as training programs or workshops.
A focus on teamwork, where cross-departmental collaboration enhances process efficiency.
Recognition of individual contributions, motivating employe...
(2 Questions)
- Q1. Basic questions about the experience listed
- Q2. Techincal questions regarding the work profile and education
(2 Questions)
- Q1. What is decorator and why we use it?
- Q2. What is difference between list and tuple
Skills evaluated in this interview
Selected
I applied via Referral and was interviewed in Apr 2023. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me about your self and prior experience
- Q2. About the company and project
- Q3. Short term and long term goals
- Q4. Tax related questions
- Q5. What is your habits at my free times
It's different from people to people
Interview Preparation Tips
Selected
I appeared for an interview before Mar 2024.
(5 Questions)
- Q1. During the one-on-one interview for the HR Specialist role, what types of Excel formulas are you expected to demonstrate during the screen-sharing session?
- Q2. What is the description of the job profile?
- Ans.
Process Specialists are responsible for analyzing and improving business processes to increase efficiency and productivity.
Analyzing current processes to identify areas for improvement
Developing and implementing new processes or process improvements
Monitoring and evaluating the effectiveness of implemented processes
Collaborating with various teams to streamline workflows
Providing training and support to employees on ne...
- Q3. Situation based questions
- Q4. What are the different types of metrics used by Human Resources?
- Ans.
Different types of metrics used by Human Resources include recruitment metrics, retention metrics, performance metrics, and diversity metrics.
Recruitment metrics: Time to fill, cost per hire, source of hire
Retention metrics: Turnover rate, retention rate, employee satisfaction
Performance metrics: Key performance indicators (KPIs), productivity metrics, goal achievement
Diversity metrics: Representation of diverse groups...
- Q5. What are the basic HR policies and procedures?
- Ans.
HR policies and procedures are guidelines and rules set by an organization to manage its employees effectively.
HR policies cover areas such as recruitment, training, performance evaluation, compensation, and employee relations.
Procedures outline the steps to be followed in various HR processes, such as onboarding, disciplinary actions, and grievance handling.
Examples of HR policies include anti-discrimination policies,...
Interview Preparation Tips
Infosys BPM Interview FAQs
Some of the top questions asked at the Infosys BPM Process Specialist interview -
The duration of Infosys BPM Process Specialist interview process can vary, but typically it takes about less than 2 weeks to complete.
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based on 74 interview experiences
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Infosys BPM Process Specialist Reviews and Ratings
based on 1.2k reviews
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