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Infosys Desktop Support Engineer L1 Interview Questions and Answers

Updated 19 Feb 2022

Infosys Desktop Support Engineer L1 Interview Experiences

1 interview found

I appeared for an interview in Aug 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Am a fresher please select quick ly

Interview Preparation Tips

Topics to prepare for Infosys Desktop Support Engineer L1 interview:
  • Cloud Computing
Interview preparation tips for other job seekers - Am a fresher please select quick ly

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I applied via Recruitment Consultant and was interviewed in Nov 2019. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Ask many type of question, I have 3 experience person dat why I can answer the question..
  • Q2. Which is the most comfortable Windows OS for you to work on? ...What is the use of DHCP? ...What is the basic use of DNS at workstations? ...What do you understand by a Default Gateway? ...How can we track...
  • Ans. 

    The most comfortable Windows OS for me to work on is Windows 10.

    • Windows 10 is user-friendly and has a familiar interface.

    • It offers improved security features compared to previous versions.

    • Windows 10 provides regular updates and compatibility with modern software.

    • It has a wide range of hardware and software support.

    • Windows 10 includes useful features like Cortana and virtual desktops.

  • Answered by AI
  • Q3. ...What do you understand by a Default Gateway? ...How can we track the path of the packet going to its destination?

Interview Preparation Tips

Interview preparation tips for other job seekers - I am giving advice to everyone people before u go to interview, u should prepare yourself and be confident.

Skills evaluated in this interview

Desktop Support Engineer L1 Interview Questions Asked at Other Companies

asked in Wipro
Q1. Which is the most comfortable Windows OS for you to work on? ...W ... read more
Q2. What will you do if you hear a beep sound and the system does not ... read more
asked in Wipro
Q3. ...What do you understand by a Default Gateway? ...How can we tra ... read more
Q4. What is Domain? What is DNS? What is DHCP? What is Active Directo ... read more
Q5. What is antivirus? Name some of the antivirus available in the ma ... read more

Interview Questionnaire 

1 Question

  • Q1. What is requiment for desktop Support engineer
  • Ans. 

    Desktop support engineers require technical skills, problem-solving abilities, and strong communication to assist users effectively.

    • Technical Skills: Proficiency in operating systems (e.g., Windows, macOS) and hardware troubleshooting.

    • Problem-Solving: Ability to diagnose and resolve issues quickly, such as fixing network connectivity problems.

    • Communication: Strong verbal and written skills to explain technical issues t...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I am available 8 PM 10 AM

I applied via Company Website and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated Desktop Support Engineer with a passion for technology and a strong background in troubleshooting and customer service.

    • Over 3 years of experience in IT support, resolving hardware and software issues for end-users.

    • Proficient in Windows and Mac OS environments, ensuring smooth operation of systems.

    • Skilled in remote troubleshooting tools, helping users resolve issues quickly and efficiently.

    • Strong commun...

  • Answered by AI
  • Q2. Why do you want to work for us?
  • Ans. 

    I admire your commitment to innovation and customer service, and I believe my skills align perfectly with your team's goals.

    • Your company is known for its excellent customer support, which aligns with my passion for helping users resolve technical issues.

    • I appreciate your focus on employee development and training, as I am eager to learn and grow in my career.

    • I am impressed by your innovative approach to technology, and...

  • Answered by AI
  • Q3. Why you left your previous job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Most important tips for interview
Try to speak yourself before interview
Don't hesitate
Don't nervous
Speak confidently
Prepare well before your interview
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. How many members are there in your family?
  • Q3. Why are you interested in this job?
Round 2 - Technical 

(3 Questions)

  • Q1. What is ip address? Explain the types of ip address?
  • Ans. 

    An IP address is a unique identifier assigned to devices on a network. There are two types of IP addresses: IPv4 and IPv6.

    • IP address stands for Internet Protocol address

    • It is a numerical label assigned to each device connected to a network

    • IPv4 addresses are 32-bit and represented in dotted decimal notation (e.g. 192.168.0.1)

    • IPv6 addresses are 128-bit and represented in hexadecimal notation (e.g. 2001:0db8:85a3:0000:000...

  • Answered by AI
  • Q2. What is ping command?
  • Ans. 

    Ping command is a network utility used to test the reachability of a host on an Internet Protocol (IP) network.

    • Ping sends an ICMP echo request to the target host and waits for a response.

    • It measures the round-trip time for messages sent from the originating host to a destination computer.

    • It can also be used to determine the number of hops between two hosts.

    • Ping is commonly used to troubleshoot network connectivity issu...

  • Answered by AI
  • Q3. What is antivirus? Name some of the antivirus available in the market?
  • Ans. 

    Antivirus is a software program designed to prevent, detect, and remove malicious software from a computer system.

    • Antivirus software scans files and directories for any malware or suspicious patterns.

    • It uses various techniques like signature-based detection, behavioral analysis, and heuristics to identify and remove viruses.

    • Some popular antivirus software in the market are Norton, McAfee, Kaspersky, Avast, and AVG.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - you have to be confident and try to speak more in English.

Skills evaluated in this interview

Desktop Support Engineer L1 Interview Questions & Answers

Wipro user image Pothana Pavan Satya Sairam

posted on 23 Mar 2022

I applied via Approached by Company and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Explain about DHCP,DNS,OSI MODEL and different between ost. , pst. In Outlook
  • Ans. 

    Explanation of DHCP, DNS, OSI model, and difference between OST and PST in Outlook.

    • DHCP (Dynamic Host Configuration Protocol) assigns IP addresses to devices on a network.

    • DNS (Domain Name System) translates domain names into IP addresses.

    • OSI (Open Systems Interconnection) model is a conceptual framework for network communication.

    • OST (Offline Storage Table) is a file format used by Outlook to store offline copies of ema...

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Tell me about your self, salary expectations, location preference about wipro

Interview Preparation Tips

Interview preparation tips for other job seekers - Naukri helped me a lot go with Naukri portal for job 💯 pakka

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General knowledge about personal life n expectation
Round 3 - Technical 

(1 Question)

  • Q1. Strong on technical Skills

Interview Preparation Tips

Topics to prepare for Wipro Desktop Support Engineer L1 interview:
  • Desktop Support
  • CCNA
Interview preparation tips for other job seekers - Wear formal properly, shape your beard, professional hairstyle, maintain your self mentally n outside to
Are these interview questions helpful?

I applied via Naukri.com

Round 1 - Technical 

(2 Questions)

  • Q1. What is different between POP ,&IMAP
  • Ans. 

    POP and IMAP are email protocols used for retrieving emails from a mail server.

    • POP downloads emails from the server to the local device and deletes them from the server.

    • IMAP syncs emails between the server and the local device, allowing access to emails from multiple devices.

    • POP is a one-way communication protocol while IMAP is a two-way communication protocol.

    • POP is less secure than IMAP as it doesn't support encrypti...

  • Answered by AI
  • Q2. What is share the troubleshooting Outlook
  • Ans. 

    Sharing the troubleshooting steps for resolving Outlook issues

    • Document the issue and steps taken to troubleshoot

    • Share the troubleshooting steps with the team or supervisor

    • Collaborate with other team members to resolve the issue

    • Provide feedback on the effectiveness of the troubleshooting steps

    • Continuously update the troubleshooting steps for future reference

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What is different between network and Networking
  • Ans. 

    Network refers to a group of interconnected devices, while networking refers to the process of connecting these devices.

    • Network is a noun, while networking is a verb.

    • Network refers to the physical or logical connections between devices, while networking refers to the process of establishing and maintaining those connections.

    • Examples of network devices include routers, switches, and servers, while examples of networking...

  • Answered by AI
  • Q2. What is switching and routing
  • Ans. 

    Switching and routing are two fundamental concepts in computer networking.

    • Switching is the process of forwarding data packets between devices on the same network.

    • Routing is the process of forwarding data packets between different networks.

    • Switches operate at the data link layer of the OSI model, while routers operate at the network layer.

    • Switches use MAC addresses to forward packets, while routers use IP addresses.

    • Exam...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills not matter but knowledge is very important

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What are different types of cloud?
  • Q2. What is workflow,trigger, different types of reports, roles, profiles, permission set, sharing rules etc?
  • Ans. 

    Workflow, trigger, reports, roles, profiles, permission set, and sharing rules are all important features in Salesforce.

    • Workflow is a series of automated steps that can be used to streamline business processes.

    • Triggers are used to execute code before or after a record is inserted, updated, or deleted.

    • Reports are used to display data in a visual format, such as a table or chart.

    • Roles are used to define the hierarchy of ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Google the question related to your topic and also become 100% prepared with your resume.

Skills evaluated in this interview

I applied via Company Website and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about your experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident adn clear when you answer

Infosys Interview FAQs

How many rounds are there in Infosys Desktop Support Engineer L1 interview?
Infosys interview process usually has 2 rounds. The most common rounds in the Infosys interview process are Resume Shortlist and One-on-one Round.

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Infosys Desktop Support Engineer L1 Salary
based on 4 salaries
₹2 L/yr - ₹3.7 L/yr
36% more than the average Desktop Support Engineer L1 Salary in India
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Infosys Desktop Support Engineer L1 Reviews and Ratings

based on 1 review

3.0/5

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2.0

Skill development

1.0

Work-life balance

1.0

Salary

3.0

Job security

2.0

Company culture

1.0

Promotions

1.0

Work satisfaction

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