Kamaljit Marketing Solutions Interview Questions and Answers

Customer support refers to the assistance and guidance provided to customers before, during, and after a purchase or service.

• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing product information, troubleshooting technical problems, and offering solutions to customer concerns.

• Customer support can be offered through various channels such as phone, email, live chat, and ...read more

I can provide support to a customer in adverse situations by remaining calm, empathetic, and offering practical solutions.

• Listen actively to the customer's concerns and show empathy

• Remain calm and composed to reassure the customer

• Offer practical solutions or alternatives to resolve the issue

• Communicate clearly and effectively to keep the customer informed

• Follow up with the customer to ensure their satisfaction

Stay calm, listen actively, empathize, apologize, offer solutions, and follow up.

• Stay calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Apologize for any inconvenience caused, even if it wasn't your fault

• Offer solutions or alternatives to address the customer's issue

• Follow up with the customer to ensure their satisf...read more

In challenging situations, I focus on communication, problem-solving, and maintaining a positive attitude to find solutions.

• Stay Calm: In a situation beyond my control, I remain calm and composed to think clearly and assess the situation effectively.

• Communicate Clearly: I inform the customer about the issue, providing them with updates and managing their expectations. For example, if a system outage occurs, I would exp...read more