Optum Global Solutions Claims Associate Interview Questions and Answers

Claims in insurance are requests for payment based on the terms of a policy after a loss or damage occurs.

• Definition: A claim is a formal request made by the policyholder to the insurance company for compensation for a covered loss.

• Types of Claims: Common types include property claims (e.g., damage to a home), auto claims (e.g., car accidents), and health claims (e.g., medical expenses).

• Claim Process: The process ...read more

Group work involves collaboration among individuals to achieve a common goal, leveraging diverse skills and perspectives.

• Encourages collaboration: Team members share ideas and resources to solve problems.

• Diverse perspectives: Different backgrounds lead to innovative solutions, e.g., a marketing team brainstorming a campaign.

• Shared responsibilities: Tasks are divided based on individual strengths, improving efficie...read more

Typing speed tests assess how quickly and accurately a person can type, crucial for roles requiring data entry.

• Typing speed is measured in words per minute (WPM). For example, a speed of 60 WPM means you can type 60 words in one minute.

• Accuracy is equally important; a high speed with low accuracy can lead to errors. Aim for at least 95% accuracy.

• Practice with online typing tests or software to improve speed and ac...read more

Yes, I am comfortable working night shifts.

• I have previous experience working night shifts and have adjusted my sleep schedule accordingly.

• I am a night owl and perform well during nighttime hours.

• I understand the importance of being alert and focused during night shifts.

• I am willing to work night shifts as needed to support the team and company.

• I have reliable transportation for commuting during nighttime hours.

I expect a salary increase of 10% from my current CTC.

• I have researched the market rates for Claims Associates and based on my experience and skills, I believe a 10% increase is reasonable.

• I have consistently performed well in my current role and have received positive feedback from my superiors, which justifies the salary increase.

• I am confident that my skills and expertise will contribute significantly to the co...read more

Claims refer to requests made by policyholders to insurance companies for compensation for damages or losses covered by their insurance policy.

• Claims are requests made by policyholders to insurance companies for compensation for damages or losses covered by their insurance policy.

• Claims can be related to various types of insurance policies such as auto, home, health, and life insurance.

• The process of filing a clai...read more