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Optum Global Solutions Senior Claims Associate Interview Questions and Answers
Optum Global Solutions Senior Claims Associate Interview Experiences
11 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Personal interview and self introduction
- Q2. Related to subject and education details
Interview Preparation Tips
Selected
I appeared for an interview before Apr 2024, where I was asked the following questions.
- Q1. Tell me about yourself.
- Q2. What is healthcare?
- Q3. Why should I hire you
- Ans.
I bring extensive experience in claims processing, strong communication skills, and a commitment to customer satisfaction.
Proven track record in claims management, having successfully processed over 500 claims in my previous role.
Strong analytical skills, demonstrated by identifying and resolving discrepancies in claims that improved processing efficiency by 20%.
Excellent communication abilities, as evidenced by consis...
- Q4. What is your goal of the life
- Ans.
My goal in life is to create a positive impact through my work, fostering growth and support for others while achieving personal fulfillment.
Strive for continuous personal and professional development, such as pursuing certifications in claims management.
Aim to build strong relationships with clients, ensuring their needs are met and they feel supported during the claims process.
Contribute to a positive workplace cultu...
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before May 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Explain the auth denial?
- Q2. Difference between bundling and inclusive?
- Ans.
Bundling refers to combining multiple products or services into a single package, while inclusive means everything is included in a single price.
Bundling involves offering a discount when multiple products or services are purchased together
Inclusive pricing means that all features or services are included in a single price
Bundling is common in industries such as telecommunications and software
Inclusive pricing is often...
Interview Preparation Tips
- Denials
Selected
I applied via Referral and was interviewed before Aug 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. If candidate is experienced then discuss about previous experience and shift timings and all that.
Aptitude test having, English, maths and reasoning questions
(3 Questions)
- Q1. One-o-one round with operation manager count as final round
- Q2. Simple about past experience
- Q3. Discussion about shift timings and all that
What people are saying about Optum Global Solutions
suguna. lalitha
Selected
I applied via Referral and was interviewed before Mar 2023. There was 1 interview round.
(1 Question)
- Q1. What is RCM and about RCM process
I applied via Recruitment Consulltant and was interviewed in Jan 2022. There were 2 interview rounds.
(1 Question)
- Q1. In manager round just be prepared with the denial scenarios like Authorization, provider out of network, invalid procedure code and some scenarios cases like claim short paid etc.
Selected
I appeared for an interview before Apr 2022.
(2 Questions)
- Q1. It is a video call since it was during pandemic and the interview is all about process and job related
- Q2. Detailed explanation about 3 denials Reason for leaving previous job Questions regarding hcfa CMS 1500 form
(1 Question)
- Q1. Payment modes and their explanation Capitalisation and authorisation explanations Experience about previous job role
- Ans.
Payment modes and their explanation, capitalisation and authorisation explanations, experience about previous job role
Payment modes refer to the different ways in which a customer can make a payment, such as cash, credit card, or online transfer.
Each payment mode has its own process and requirements, which need to be understood and explained to customers.
For example, cash payments are made in physical currency, while c...
I applied via Naukri.com and was interviewed in Apr 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. What is ABN, Hpcs, ICD 10
- Q2. Tell me about Authorization denial and how you handle COB denial in case of primary payer and secondary payer
Interview Preparation Tips
Lokesh Anand
I applied via Naukri.com and was interviewed before Apr 2021. There were 3 interview rounds.
(5 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Ans.
In my previous role, I managed claims processing, ensuring accuracy and compliance while providing excellent customer service.
Processed over 200 claims per month, maintaining a 98% accuracy rate.
Collaborated with healthcare providers to resolve discrepancies in claims.
Implemented a new tracking system that reduced processing time by 20%.
Trained new team members on claims procedures and software usage.
- Q3. Why are you looking for a change?
- Ans.
I'm seeking new challenges and opportunities for growth in my career as a Senior Claims Associate.
Desire for professional growth: I'm looking to expand my skills and take on more responsibilities.
Seeking a dynamic work environment: I want to be part of a team that values innovation and collaboration.
Interest in new challenges: I'm eager to tackle complex claims and improve processes.
Alignment with career goals: This po...
- Q4. What are your strengths and weaknesses?
- Ans.
I excel in analytical thinking and communication, while I strive to improve my time management skills.
Strength: Strong analytical skills - I can quickly assess claims and identify discrepancies, ensuring accurate processing.
Strength: Excellent communication - I effectively liaise with clients and colleagues, fostering a collaborative environment.
Weakness: Time management - I sometimes take longer on complex claims; I'm...
- Q5. Tell me about yourself.
- Ans.
Experienced claims associate with a strong background in insurance, customer service, and problem-solving skills.
Over 5 years of experience in the insurance industry, specializing in claims processing and customer support.
Successfully managed a portfolio of over 200 claims, ensuring timely resolution and customer satisfaction.
Implemented a new tracking system that reduced claim processing time by 20%, improving overall...
(1 Question)
- Q1. Questions related to RCM only on denials and management.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Feb 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. About yourself.
- Q2. Justify Resume.
- Q3. How to fit in current job offer?
- Q4. Detailed description of previous work
- Ans.
Experienced in claims processing, customer service, and dispute resolution in the insurance industry.
Managed a portfolio of over 200 claims, ensuring timely processing and adherence to company policies.
Collaborated with medical professionals to assess claims related to health insurance, verifying accuracy and legitimacy.
Implemented a new tracking system that reduced claim processing time by 20%, enhancing overall effic...
Interview Preparation Tips
Optum Global Solutions Interview FAQs
The duration of Optum Global Solutions Senior Claims Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Overall Interview Experience Rating
based on 13 interview experiences
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based on 178 reviews
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