Sparsh BPO Services Interview Questions and Answers

Customer care involves providing support and assistance to customers, ensuring their needs are met and enhancing their overall experience.

• Active listening: Understanding customer concerns by paying attention to their words and emotions.

• Problem-solving: Quickly addressing issues, like resolving billing errors or product malfunctions.

• Empathy: Showing genuine care, such as comforting a frustrated customer with a personal ...read more

Achieving an executive position involves strategic career planning, skill development, and networking within the industry.

• Set clear career goals: Define what executive role you aspire to and create a roadmap to reach it.

• Gain relevant experience: Start in entry-level positions and progressively take on more responsibilities.

• Develop leadership skills: Seek opportunities to lead projects or teams, demonstrating your abili...read more

Engaging effectively with customers involves active listening, empathy, clear communication, and timely follow-ups.

• Active Listening: I focus on understanding the customer's needs by listening attentively and asking clarifying questions.

• Empathy: I show genuine concern for the customer's situation, which helps build rapport and trust. For example, if a customer is frustrated, I acknowledge their feelings.

• Clear Communicat...read more

Effective communication and empathy are key in customer care to resolve issues and enhance customer satisfaction.

• Listen actively to customer concerns to understand their needs.

• Use positive language to create a friendly atmosphere; for example, say 'I can help you with that' instead of 'I can't do that.'

• Empathize with customers by acknowledging their feelings; for instance, 'I understand how frustrating this must be for...read more