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Startek Interview Questions and Answers
235 Interview questions
I bring a unique blend of leadership skills, industry experience, and a passion for team success that aligns with your goals.
Proven track record of leading teams to exceed performance targets, such as increasing sales by 30% in my previous role.
Strong communication skills that foster collaboration and ensure all team members feel valued and heard.
Experience in conflict resolution, having successfully mediated disp...
I am a dedicated customer support professional with a passion for helping others and solving problems efficiently.
Background: I have over 3 years of experience in customer support roles, primarily in the tech industry.
Skills: Proficient in using CRM software like Zendesk and Salesforce to manage customer inquiries.
Achievements: Successfully reduced response time by 30% in my previous role by implementing a new tic...
BPO stands for Business Process Outsourcing, where companies delegate specific tasks to third-party service providers.
BPO can include customer service, technical support, and telemarketing.
Examples of BPO companies include Accenture, Concentrix, and Teleperformance.
BPO helps businesses reduce costs and focus on core activities.
It can be categorized into back-office (e.g., payroll) and front-office (e.g., customer ...
I want to join a BPO to enhance my communication skills and contribute to customer satisfaction in a dynamic environment.
Passion for helping others: I enjoy resolving customer issues and ensuring their satisfaction.
Skill development: Working in a BPO will help me improve my communication and problem-solving skills.
Dynamic environment: BPOs offer a fast-paced work setting that keeps me engaged and motivated.
Career ...
Communicate clearly and empathetically about delays, providing updates and solutions to maintain customer trust.
Acknowledge the delay: 'I understand your order was expected today, and I apologize for the inconvenience.'
Provide a reason if possible: 'Due to unforeseen circumstances, your product shipment has been delayed.'
Offer a new estimated delivery date: 'We expect your product to arrive by next Tuesday.'
Sugges...
I possess strong analytical skills and a proactive approach, making me well-suited for the Operations Executive role.
Analytical Skills: I excel at data analysis, which helps in identifying inefficiencies. For example, I improved a process that reduced costs by 15%.
Proactive Problem-Solving: I take initiative to address potential issues before they escalate. In my last role, I implemented a new inventory system tha...
Startek HR Interview Questions
My college lifestyle was a blend of academics, social activities, and personal growth, shaping my future and friendships.
Engaged in rigorous academic programs, balancing coursework with extracurricular activities.
Participated in student government, which enhanced my leadership and organizational skills.
Joined various clubs, such as the debate team, which improved my public speaking and critical thinking.
Formed las...
ACPT stands for Acceptance Criteria for Product Testing, ensuring quality standards in product development.
ACPT defines specific conditions under which a product is accepted or rejected.
It helps in aligning product specifications with customer expectations.
For example, in software development, ACPT may include performance benchmarks and usability tests.
ACPT is crucial for minimizing defects and ensuring compliance...
A scatter diagram visually represents the relationship between two variables, helping identify patterns and correlations.
Identifies correlations: Helps determine if a relationship exists between two variables, e.g., height vs. weight.
Detects trends: Can show trends over time, such as sales growth vs. advertising spend.
Highlights outliers: Easily spot data points that deviate from the norm, like an unusually high t...
KPIs (Key Performance Indicators) measure success, while KRAs (Key Result Areas) define key responsibilities in a role.
KPIs are quantifiable metrics used to evaluate success, e.g., sales growth rate.
KRAs outline specific areas of responsibility, e.g., customer satisfaction management.
KPIs can be financial (e.g., profit margins) or non-financial (e.g., employee engagement scores).
KRAs help in aligning individual go...
Startek Interview Experiences
548 interviews found
Anonymous
I applied via Walk-in and was interviewed in Apr 2023. There were 6 interview rounds.
(1 Question)
- Q1. Tell me about yourself and other basic questions about job role and company
Ask about job role and skills and other related questions
Basic multiple choice test in which maths gk reasoning etc type questions are there
(1 Question)
- Q1. Typing test in which u have to clear
(1 Question)
- Q1. Versant test pf 3 round
Interview Preparation Tips
- Communication Skills
- Typing Speed
- Flexible
- Patience
Selected
(4 Questions)
- Q1. Tell me about yourself
- Q2. What is bpo
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.
Examples of BPO companies include Teleperformance, Convergys, and Accenture.
- Q3. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.
It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.
Examples of customer service activities include answering phone calls, responding to emails, and...
- Q4. Why you join bpo
- Ans.
I joined BPO to enhance my communication skills and gain experience in customer service.
Opportunity to improve communication skills
Gain experience in customer service
Career growth potential
Exposure to diverse industries and clients
(1 Question)
- Q1. Tell me one topic for atleast 2 minutes
- Ans.
The importance of customer feedback in improving service quality
Customer feedback helps identify areas for improvement
It allows businesses to understand customer preferences and expectations
Feedback can lead to product/service enhancements and increased customer satisfaction
Implementing feedback shows customers that their opinions are valued
Feedback can also help in resolving customer complaints and issues
RAJU BAURI
Selected
(4 Questions)
- Q1. Tell me about yourself
- Q2. What is Customer Excutive
- Ans.
A Customer Care Executive is a professional who is responsible for handling customer inquiries, resolving complaints, and providing information about products or services.
Responsible for addressing customer inquiries and resolving complaints
Provide information about products or services
Maintain a positive and professional attitude
Possess excellent communication and problem-solving skills
- Q3. My Name is Raju Bauri I Live At West Bengal Kulti My Qualification Is Diploma In Mechanical Engineering I Have Two Brother One Sister My Father Is Farmer And My Mother Is Home Maker I Really Intersted To ...
- Q4. A Customer Excutive is a Professional who mangage a Companys Customer experince. Handle Client Queries resolved Issues and Ensure A Seamless customer journey
A Standardized assessment designed to measured an individual cognitive abilities skills and potential well in a specific role or field.
Atul Singh
Selected
I appeared for an interview in Jun 2025, where I was asked the following questions.
- Q1. Tell me a brief introduction without saying which things that mentioned in your resume
- Ans.
I am a dedicated customer service professional with a passion for helping others and a strong background in communication and problem-solving.
I have over three years of experience in customer service roles, where I honed my skills in addressing customer inquiries effectively.
In my previous position, I successfully resolved 95% of customer issues on the first call, demonstrating my commitment to customer satisfaction.
I ...
- Q2. What is BPO and why you join this organisation
- Ans.
BPO stands for Business Process Outsourcing, where companies delegate specific tasks to external service providers.
BPO allows companies to focus on core activities while outsourcing non-core functions.
For example, a tech company may outsource customer support to improve service efficiency.
Joining this organization offers opportunities for skill development in customer service.
Working in BPO enhances communication skill...
- Q3. What is ecommerce and How to work
- Ans.
Ecommerce is the buying and selling of goods and services online, utilizing digital platforms for transactions.
Ecommerce platforms like Amazon and eBay facilitate online shopping.
Payment gateways such as PayPal and Stripe enable secure transactions.
Logistics and shipping services are crucial for delivering products to customers.
Customer service is essential for handling inquiries and resolving issues.
Marketing strategi...
- Q4. How to handle rude customer and how to provide satisfaction
- Ans.
Handling rude customers requires patience, empathy, and effective communication to ensure their satisfaction and resolve issues.
Stay calm and composed: Take a deep breath and maintain a professional demeanor, even if the customer is yelling.
Listen actively: Allow the customer to express their frustrations without interruption, showing that you value their concerns.
Empathize with their situation: Use phrases like 'I und...
- Q5. How to tell about product information when product is not reach on the given time
- Ans.
Communicate clearly and empathetically about delays, providing updates and solutions to maintain customer trust.
Acknowledge the delay: 'I understand your order was expected today, and I apologize for the inconvenience.'
Provide a reason if possible: 'Due to unforeseen circumstances, your product shipment has been delayed.'
Offer a new estimated delivery date: 'We expect your product to arrive by next Tuesday.'
Suggest alt...
- Q6. Why you left previous organisation
- Ans.
I left my previous organization to seek new challenges and opportunities for professional growth in a dynamic environment.
I was looking for a role that offered more opportunities for career advancement.
The company culture was not aligned with my personal values, leading to a desire for a better fit.
I wanted to explore new industries and broaden my skill set, which I felt was limited in my previous role.
There were limit...
Interview Preparation Tips
Imtiyaz Ahmed
Selected
I appeared for an interview in Sep 2024.
(2 Questions)
- Q1. What are the strategies for solving attrition-related problems?
- Ans.
Effective strategies to address attrition include enhancing employee engagement, improving work conditions, and offering competitive benefits.
Conduct regular employee surveys to gauge satisfaction and identify areas for improvement.
Implement mentorship programs to support career development and foster a sense of belonging.
Offer competitive compensation packages and benefits to attract and retain talent.
Create a positiv...
- Q2. What types of problems have you addressed in operations?
- Ans.
I have tackled various operational challenges, focusing on efficiency, quality control, and team management.
Streamlined supply chain processes, reducing lead times by 20%.
Implemented a new inventory management system that decreased stock discrepancies by 30%.
Led a cross-functional team to improve patient flow in a healthcare facility, resulting in a 15% increase in patient satisfaction.
Developed training programs that ...
(2 Questions)
- Q1. How will you manage employees who are older than you but report to you?
- Ans.
I will foster respect, open communication, and collaboration to effectively manage older employees.
Establish mutual respect: Acknowledge their experience and contributions.
Encourage open communication: Create a safe space for feedback and discussions.
Leverage their expertise: Involve them in decision-making processes to utilize their knowledge.
Set clear expectations: Clearly outline roles and responsibilities to avoid ...
- Q2. How will you manage a process and drive key performance indicators (KPIs) when 80% of the workforce consists of new hires and only 20% have prior experience?
- Ans.
I will implement structured training, mentorship, and regular performance reviews to manage processes and KPIs effectively.
Develop a comprehensive onboarding program that includes training on processes and KPIs.
Assign experienced employees as mentors to new hires to facilitate knowledge transfer.
Utilize performance dashboards to track KPIs in real-time, allowing for quick adjustments.
Conduct regular team meetings to re...
(2 Questions)
- Q1. How do you plan to achieve a 95% ISAT score?
- Ans.
Achieving a 95% ISAT score requires strategic planning, team engagement, and continuous improvement initiatives.
Conduct a thorough analysis of current ISAT scores to identify areas for improvement.
Implement regular training sessions for staff to enhance their skills and knowledge.
Establish clear communication channels to ensure all team members are aligned with goals.
Utilize feedback from previous ISAT assessments to m...
- Q2. How will you ensure compliance with FE targets?
- Ans.
I will implement structured processes, regular audits, and team training to ensure compliance with FE targets effectively.
Establish clear KPIs: Define specific, measurable targets for FE compliance, such as response times and accuracy rates.
Regular audits: Conduct monthly audits to assess compliance levels and identify areas for improvement.
Training programs: Implement ongoing training sessions for staff to ensure they...
Customer Relationship Executive Interview Questions & Answers
Hameed Sarwar Bahraichi
posted on 10 Jan 2025
I applied via Referral and was interviewed in Dec 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about yourself?
- Ans.
I am a dedicated customer service professional with a passion for building relationships and enhancing customer satisfaction.
Over 5 years of experience in customer service roles, consistently exceeding performance metrics.
Skilled in conflict resolution, having successfully handled customer complaints and turned them into positive experiences.
Proficient in CRM software, which I used to streamline communication and impro...
- Q2. How was your Sunday? Describe.
Some Mathematical Questions were asked.
(4 Questions)
- Q1. Why do I hire you?
- Q2. Why do you want to join Flipkart?
- Q3. What is E-commerce?
- Ans.
E-commerce refers to the buying and selling of goods and services over the internet.
E-commerce allows businesses to reach a global audience and operate 24/7.
Examples include online retail stores like Amazon, eBay, and Alibaba.
Secure online payment methods are crucial for e-commerce transactions.
E-commerce platforms often include features like product listings, shopping carts, and customer reviews.
- Q4. Sell me this pen.
- Ans.
This pen is not just a writing tool, but a stylish accessory that will elevate your professional image.
This pen is made of high-quality materials, ensuring durability and a comfortable writing experience.
Its sleek design and elegant finish make it a perfect gift for any occasion.
With its smooth ink flow and precision tip, this pen will enhance your writing experience and make a lasting impression.
The pen comes in a var...
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Nov 2024. There were 2 interview rounds.
Mirror image and water image
Simple coding.blood relation
Math trick
(4 Questions)
- Q1. Electrical all switchgears
- Q2. Electronic
- Q3. Custmer support
- Q4. Custmer handling
Interview Preparation Tips
- Customer Handling
- customer support
- Purchase Order
- Sales and marketing
Basic question on probablity and reasoing and some more presence of mind relates question
Program on find duplicate on array and rever the string
(2 Questions)
- Q1. Difference between linked list and array list
- Ans.
Linked list is a data structure where elements are stored in nodes with pointers to the next node, while array list is a dynamic array that can grow or shrink in size.
Linked list allows for efficient insertion and deletion of elements at any position, while array list has slower insertion and deletion times due to shifting elements.
Linked list uses more memory than array list because of the additional pointers, while a...
- Q2. What is hashmap and when it is used
- Ans.
HashMap is a data structure that stores key-value pairs and allows for fast retrieval of values based on keys.
HashMap is used when fast retrieval of values based on keys is required.
It is commonly used in scenarios where a large amount of data needs to be stored and accessed efficiently.
Example: Storing user information where the key is the user ID and the value is the user details.
Selected
I appeared for an interview in Jul 2025, where I was asked the following questions.
- Q1. Can you provide an overview of yourself?
- Q2. Can you describe your previous work experience?
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. How soon you could Join?
- Ans.
I can join immediately or within two weeks, depending on your needs and any necessary transition from my current role.
I am currently employed but can negotiate my start date.
If needed, I can provide a two-week notice to my current employer.
I am eager to start and can prioritize this opportunity.
If there are any specific onboarding processes, I can accommodate those.
- Q2. Salary discussion as per the last withdrawn.
(3 Questions)
- Q1. Tell me about yourself.
- Ans.
Experienced professional with a background in retail management and a passion for team leadership.
Over 5 years of experience in retail management
Strong leadership skills with a track record of motivating teams to achieve goals
Excellent communication and problem-solving abilities
Passionate about delivering exceptional customer service
Bachelor's degree in Business Administration
- Q2. Whats the difference between a Team Manager and Manager.
- Ans.
A Team Manager focuses on a specific group, while a Manager oversees broader organizational functions and strategy.
Team Managers typically handle day-to-day operations of a specific team, e.g., a sales team leader managing sales reps.
Managers have a wider scope, overseeing multiple teams or departments, e.g., a regional manager overseeing several sales teams.
Team Managers often focus on team dynamics and performance, w...
- Q3. How you will ensure to prevent from revenue leakage?
- Ans.
To prevent revenue leakage, I will implement robust financial controls, conduct regular audits, and train staff on proper billing procedures.
Implementing robust financial controls to track revenue accurately
Conducting regular audits to identify any discrepancies or errors
Training staff on proper billing procedures to minimize mistakes
Utilizing technology such as automated billing systems to streamline processes
Interview Preparation Tips
Selected
I appeared for an interview in Jun 2025, where I was asked the following questions.
- Q1. What is BPO and customer service
- Ans.
BPO (Business Process Outsourcing) involves delegating business tasks to third-party service providers, enhancing customer service efficiency.
BPO allows companies to focus on core activities while outsourcing non-core functions.
Examples of BPO services include customer support, technical support, and telemarketing.
Customer service in BPO involves handling inquiries, complaints, and providing information to customers.
Ou...
- Q2. What do you know about uber
- Ans.
Uber is a technology company that revolutionized transportation through its ride-hailing app, connecting drivers and riders globally.
Founded in 2009, Uber started as a simple app for hailing rides in San Francisco.
Uber operates in over 900 metropolitan areas worldwide, showcasing its global reach.
The company has diversified its services, including Uber Eats for food delivery and Uber Freight for logistics.
Uber has face...
- Q3. Brief introduction about yrself
- Ans.
Dynamic operations leader with 15+ years of experience in optimizing processes and driving efficiency across diverse industries.
Over 15 years of experience in operations management, leading teams to achieve strategic goals.
Successfully implemented a new inventory management system that reduced costs by 20%.
Expert in process optimization, having led initiatives that improved operational efficiency by 30%.
Strong backgrou...
- Q4. Have you any experience
- Ans.
I have extensive experience in operations management, leading teams to optimize processes and drive efficiency across various sectors.
Led a team of 50 in a manufacturing plant, improving production efficiency by 20% through lean management techniques.
Implemented a new inventory management system that reduced costs by 15% and improved order fulfillment times.
Managed cross-functional teams to streamline operations during...
- Q5. What was your last weekend
- Ans.
Last weekend was a blend of relaxation and productivity, balancing family time with personal projects and outdoor activities.
Spent Saturday morning hiking in the nearby hills, enjoying nature and fresh air.
In the afternoon, I worked on a personal project, refining my skills in data analysis.
Sunday was dedicated to family; we had a picnic at the park, playing games and sharing stories.
In the evening, I prepared for the ...
Interview Preparation Tips
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Startek Interviews By Designations
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Overall Interview Experience Rating
based on 503 interview experiences
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Startek Reviews and Ratings
based on 8.5k reviews
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Bangalore / Bengaluru
0-3 Yrs
₹ 2-3 LPA
|
Senior Executive
2.2k
salaries
|  ₹1.8 L/yr - ₹4.5 L/yr |
|
Operations Executive
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| ₹1.5 L/yr - ₹4 L/yr |
|
Customer Care Executive
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| ₹1.2 L/yr - ₹4 L/yr |
|
Customer Support Executive
1.1k
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salaries
| ₹2.5 L/yr - ₹6.5 L/yr |
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