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Ujjivan Small Finance Bank

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Ujjivan Small Finance Bank Customer Care Representative Interview Questions and Answers

Updated 29 Dec 2021

Ujjivan Small Finance Bank Customer Care Representative Interview Experiences

3 interviews found

Interview Questionnaire 

3 Questions

  • Q1. Based on your job role, about banking, blanking terms etc
  • Q2. Based on educational Background, job role and type, banking related
  • Q3. Communication and confidence level check.

I applied via Naukri.com and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1.  Introduce yourself
  • Q2. Why do you want this job
  • Q3. What is your experience
  • Q4. What are the basic banking terms
  • Ans. 

    Basic banking terms include savings account, checking account, interest rate, loan, credit card, and ATM.

    • Savings account: A bank account that earns interest on deposited funds.

    • Checking account: A bank account used for everyday transactions.

    • Interest rate: The percentage charged by a lender for borrowing money.

    • Loan: Money borrowed from a bank or financial institution that must be repaid with interest.

    • Credit card: A payme...

  • Answered by AI
  • Q5. Types of products in banking
  • Ans. 

    Types of products in banking include savings accounts, loans, credit cards, and investment accounts.

    • Savings accounts

    • Loans

    • Credit cards

    • Investment accounts

  • Answered by AI
  • Q6. About previous job profile and ctc

Interview Preparation Tips

Interview preparation tips for other job seekers - 1.The first step to the preparation of bank interview is knowing the bank. 2. Don't talk too much,don't be too familiar
3. Prepare questions to ask the interviewer
4. Be confident
5. Be prepared for everything

Customer Care Representative Interview Questions Asked at Other Companies

Q1. Why would a customer buy a pen from you? Explain your reasoning.
Q2. What are the traits of a good customer service representative?
Q3. What are the basic banking terms
asked in Paytm
Q4. What does good customer service mean to you?
Q5. Types of products in banking

Interview Questionnaire 

1 Question

  • Q1. Work experience, family background, Targets

Top trending discussions

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Interview Hub
2w (edited)
a team lead
Why are women still asked such personal questions in interview?
I recently went for an interview… and honestly, m still trying to process what just happened. Instead of being asked about my skills, experience, or how I could add value to the company… the questions took a totally unexpected turn. The interviewer started asking things like When are you getting married? Are you engaged? And m sure, if I had said I was married, the next question would’ve been How long have you been married? What does my personal life have to do with the job m applying for? This is where I felt the gender discrimination hit hard. These types of questions are so casually thrown at women during interviews but are they ever asked to men? No one asks male candidates if they’re planning a wedding or how old their kids are. So why is it okay to ask women? Can we please stop normalising this kind of behaviour in interviews? Our careers shouldn’t be judged by our relationship status. Period.
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Interview questions from similar companies

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - They just tests your communication skills

I applied via Campus Placement and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Basic quantitative aptitude, Reasoning ability, communication skills, English were the topics and difficulty level was medium

Round 2 - Group Discussion 

Discussions on economics, current affairs, recent political issues

Round 3 - HR 

(1 Question)

  • Q1. Questions asked by me were a bit personal like about my family and town where i belong to and my academic background also i was asked about whether i want to study further or not

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and converse with your interviewers not just answering their questions. Show your eagerness for working with them.. Best of luck

Interview Questionnaire 

1 Question

  • Q1. Experience and salary package detail of previous job detail

Ujjivan Small Finance Bank HR Interview Questions

58 questions and answers

Q. What are your qualifications?
Q. Tell me about your work experience.
Q. Are you comfortable working on multiple tasks?

I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why should you join in our company
  • Ans. 

    I am excited to join your company for its innovative approach and commitment to customer satisfaction, aligning with my professional values.

    • Your company's reputation for exceptional customer service aligns with my passion for building strong client relationships.

    • I admire your commitment to continuous improvement, as seen in your recent initiatives to enhance customer feedback mechanisms.

    • The collaborative culture at you...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I advice to all students that first of all don't be panic.
second thing is whene employer ask me this question i replied that i want to join your company beacause i want learning something new and get some hike on my salary
Are these interview questions helpful?

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Where work in conpony?
  • Q2. I work from Mahindra tractor finance

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice interview

I applied via Naukri.com and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is current and saving account? Different between them
  • Ans. 

    Current and saving accounts are types of bank accounts. They differ in terms of usage, interest rates, and minimum balance requirements.

    • Current accounts are primarily used for business transactions while saving accounts are for personal savings.

    • Saving accounts offer higher interest rates than current accounts.

    • Current accounts usually require a higher minimum balance than saving accounts.

    • Saving accounts have limits on t...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Read about types of account and insurance products
Focus on current business account
And had some knowledge about yes bank history
Current MD
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

All finance related questions and information required for employees that's it

Round 3 - HR 

(1 Question)

  • Q1. Only question is what's is your annual package and company policy that's it

Interview Preparation Tips

Interview preparation tips for other job seekers - Any interview you are clear only ans yes yes I can do it .
No argument that's mean your selacted.

Ujjivan Small Finance Bank Interview FAQs

How to prepare for Ujjivan Small Finance Bank Customer Care Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Ujjivan Small Finance Bank. The most common topics and skills that interviewers at Ujjivan Small Finance Bank expect are Customer Service, Customer Retention, KYC, customer care and Customer Experience.
What are the top questions asked in Ujjivan Small Finance Bank Customer Care Representative interview?

Some of the top questions asked at the Ujjivan Small Finance Bank Customer Care Representative interview -

  1. What are the basic banking ter...read more
  2. Types of products in banki...read more
  3. Communication and confidence level che...read more

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Overall Interview Experience Rating

5/5

based on 1 interview experience

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Ujjivan Small Finance Bank Customer Care Representative Salary
based on 200 salaries
₹2 L/yr - ₹4.8 L/yr
16% more than the average Customer Care Representative Salary in India
View more details

Ujjivan Small Finance Bank Customer Care Representative Reviews and Ratings

based on 92 reviews

4.2/5

Rating in categories

4.0

Skill development

3.9

Work-life balance

3.9

Salary

4.2

Job security

4.2

Company culture

3.6

Promotions

4.1

Work satisfaction

Explore 92 Reviews and Ratings
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