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Bharti Airtel Customer Care Representative Interview Questions and Answers

Updated 29 Jul 2021

Bharti Airtel Customer Care Representative Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. About yourself, what is service and sales, how can you sale your products , sale me your pen,
  • Q2. Description about you your qualifications and experiences of previous job
  • Q3. Different ideas about products selling
  • Ans. 

    Different ideas about product selling

    • Understanding customer needs and preferences

    • Highlighting unique features and benefits

    • Offering promotions and discounts

    • Providing excellent customer service

    • Creating a sense of urgency to buy

    • Tailoring sales approach to individual customers

  • Answered by AI
  • Q4. Why a customer buy anything from you like a pen figure out the points
  • Ans. 

    Customers buy from us because we offer quality products and excellent customer service.

    • We offer a wide range of high-quality products to choose from.

    • Our prices are competitive and affordable.

    • We provide excellent customer service and support.

    • We offer fast and reliable shipping and delivery options.

    • We have a hassle-free return and exchange policy.

    • We offer special promotions and discounts to our loyal customers.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was tough and total 4 round interview like HR round, then VC round then AMCAT test and Face to Face interview

Interview questions from similar companies

I applied via Other and was interviewed before Mar 2018. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Serivece expression plz told
  • Ans. 

    Service expression refers to the way services are communicated and perceived by customers.

    • Service expression includes verbal and non-verbal communication.

    • Example: A friendly greeting at a restaurant enhances customer experience.

    • It involves understanding customer needs and responding appropriately.

    • Example: A customer service representative actively listening to a complaint.

  • Answered by AI
  • Q2. Customer choice given service and reply best response
  • Q3. How much transfer customer
  • Ans. 

    The question is unclear and lacks context.

    • Request clarification on what is meant by 'transfer customer'

    • Ask for more information about the specific role and responsibilities of an Assistant Manager

    • Seek clarification on the purpose or objective behind the question

  • Answered by AI
  • Q4. 6000/ customer satisfaction guaranteed service

Interview Preparation Tips

General Tips: Maruti home relocation movers and packers door to door delivery All responsibility packing and moving service
Skills: Communication

Customer Care Representative Interview Questions Asked at Other Companies

Q1. Why would a customer buy a pen from you? Explain your reasoning.
Q2. What are the traits of a good customer service representative?
Q3. What are the basic banking terms
asked in Paytm
Q4. What does good customer service mean to you?
Q5. Types of products in banking

Interview Questionnaire 

1 Question

  • Q1. Reason for relieving the previous company. Basical Aptitude test

Interview Preparation Tips

Round: Resume Shortlist
Experience: Previous profile experience

I appeared for an interview in Aug 2017.

Interview Preparation Tips

College Name: Thapar University, Patiala

What people are saying about Bharti Airtel

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a data analyst
3d (edited)
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Got a question about Bharti Airtel?
Ask anonymously on communities.

I applied via Referral and was interviewed before Apr 2017. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. CMM technical interview. HR negotiation
  • Q2. Only about packages no for benefits

Interview Preparation Tips

Round: Resume Shortlist
Experience: Education
Experience


Round: Group Discussion
Experience: Telecom problem and resolution

General Tips: I just given interviews to HOD for only 15 minutes and selected.
Skills: Communication, Body Language, Problem Solving, Time Management, Decision Making Skills
Duration: 1-4 weeks

I appeared for an interview in Feb 2017.

Interview Questionnaire 

3 Questions

  • Q1. What you have learned in your previous company?
  • Ans. 

    I have learned the importance of effective communication, strategic planning, and team collaboration in my previous company.

    • Importance of effective communication in ensuring clarity and alignment within the team

    • Strategic planning to set clear goals and priorities for the team

    • Team collaboration to leverage diverse skills and perspectives for better outcomes

  • Answered by AI
  • Q2. How you would handle the pressure because it's a new company and there might be the chances that we can ask yu to do something which is not there in your job role?
  • Ans. 

    I thrive under pressure and am adaptable to new challenges, willing to go above and beyond my job role.

    • I have a track record of successfully handling pressure in previous roles.

    • I am open to taking on new responsibilities and challenges.

    • I believe in continuous learning and growth, so I am willing to step out of my comfort zone.

    • I will communicate effectively with the team to understand expectations and deliver accordingl...

  • Answered by AI
  • Q3. In your previous company you were doing in house jobs. Your boss didn't ask you to go outside and bring business for the company but in your company you need to go outside and visit some VVIP clients. Are ...

Interview Preparation Tips

Round: Technical + HR Interview
Experience: I answer all the questions to the best of my knowledge and experiences I had working in the same industry. Some questions I need to answer very diplomatically but overall it was quite good.
Tips: Be yourself and if you know that your right stick to it.

Round: HR Interview
Experience: Discussions about my job role in context to my previous job roles. Salary discussions.

Bharti Airtel HR Interview Questions

204 questions and answers

Q. Why are you leaving your last organization?
Q. What is the annual salary for this position?
Q. What is your work experience?

I appeared for an interview in Apr 2017.

Interview Questionnaire 

17 Questions

  • Q1. What are the different layers of OSI model?
  • Q2. What is the difference between 3g and 4g
  • Q3. GSM architecture
  • Q4. Difference between OSS and NSS of GSM architecture
  • Ans. 

    OSS and NSS are two components of the GSM architecture that serve different functions.

    • OSS stands for Operation Support System and is responsible for managing and monitoring the network.

    • NSS stands for Network and Switching Subsystem and handles the call processing and switching functions.

    • OSS includes components like Network Management System (NMS) and Element Management System (EMS).

    • NSS includes components like Mobile S...

  • Answered by AI
  • Q5. Tell me about yourself in brief
  • Q6. Tell me about youself
  • Q7. Difference between Zigbee and Bluetooth
  • Q8. Drawbacks of android
  • Ans. 

    Android has some drawbacks that need to be considered.

    • Fragmentation of the operating system across different devices

    • Security vulnerabilities due to open-source nature

    • Battery drain and performance issues with certain apps

    • Lack of timely software updates for older devices

    • Compatibility issues with some apps and hardware

    • Privacy concerns with app permissions

  • Answered by AI
  • Q9. Currently which mobile phone was using and its specification
  • Ans. 

    I am currently using an iPhone 12 Pro with 128GB storage.

    • I prefer iOS over Android.

    • The iPhone 12 Pro has a 6.1-inch Super Retina XDR display.

    • It has a triple-camera system with 12MP Ultra Wide, Wide, and Telephoto lenses.

    • The phone has 5G capability and uses Apple's A14 Bionic chip.

    • I chose the 128GB storage option for my needs.

  • Answered by AI
  • Q10. What are your 3 career goals?
  • Ans. 

    My career goals are to advance to a managerial position, develop strong leadership skills, and contribute to the growth and success of the company.

    • Advance to a managerial position

    • Develop strong leadership skills

    • Contribute to the growth and success of the company

  • Answered by AI
  • Q11. Family related questions and preferred location
  • Q12. Discussion on : role in company
  • Q13. CTC offered and policy
  • Q14. Questions were technical and in depth. Virtual Reality?
  • Q15. IOT? example
  • Q16. Why Reliance Jio?
  • Ans. 

    Reliance Jio offers a dynamic and innovative work environment with excellent growth opportunities.

    • Reliance Jio is a leading telecommunications company in India, known for its disruptive and innovative approach.

    • The company has revolutionized the telecom industry by offering affordable data and voice services to millions of people.

    • Reliance Jio's focus on digital transformation and cutting-edge technology makes it an exci...

  • Answered by AI
  • Q17. Sensors and working

Interview Preparation Tips

Round: Technical Interview
Experience: This was the telephonic round and it lasted for about 10 minutes. Questions were rapid but it went smooth.
Tips: Be confident and don't fumble.

Round: Technical + HR Interview
Experience: This was a skype interview which lasted for 10 mins. it was rigorous and intense.
Tips: Be confident

Round: Stress Interview
Experience: This was a skype interview and was intense.

Round: HR Interview
Experience: Casual interaction

Skills: Communication And Confidence, Proficiency In English, Technical Knowledge(ML, Project And Training

Skills evaluated in this interview

Are these interview questions helpful?

I appeared for an interview in Dec 2016.

Interview Questionnaire 

8 Questions

  • Q1. What was your final year project about
  • Q2. Which role of sdlc were you a part of in your project
  • Ans. 

    I was involved in the testing phase of the SDLC in my project.

    • Participated in creating test cases and executing them

    • Collaborated with developers to identify and fix bugs

    • Ensured the quality of the software before release

  • Answered by AI
  • Q3. Work done in internship
  • Ans. 

    During my internship, I was responsible for assisting with various tasks such as data analysis, project management, and client communication.

    • Assisted with data analysis by collecting and organizing data sets

    • Managed projects by creating timelines, delegating tasks, and tracking progress

    • Communicated with clients to gather feedback and provide updates on project status

  • Answered by AI
  • Q4. Why do you want to join jio
  • Ans. 

    I want to join Jio because of its innovative and disruptive approach in the telecom industry.

    • Jio has revolutionized the telecom industry with its affordable data plans and high-speed internet.

    • I am impressed by Jio's commitment to digital transformation and its focus on providing cutting-edge technology to its customers.

    • Jio's extensive network coverage and strong infrastructure make it an exciting company to work for.

    • I ...

  • Answered by AI
  • Q5. Family background
  • Q6. Can classes be declared abstract in java
  • Ans. 

    Yes, abstract classes can be declared in Java.

    • Abstract classes cannot be instantiated

    • They can have abstract and non-abstract methods

    • Subclasses must implement all abstract methods

    • Example: abstract class Animal { abstract void makeSound(); }

    • Example: class Dog extends Animal { void makeSound() { System.out.println("Bark"); }}

  • Answered by AI
  • Q7. Explain polymorphism with a program
  • Q8. Advantages of recursion

Interview Preparation Tips

Round: Group Discussion
Duration: 10 minutes

Round: Technical + HR Interview
Experience: After he was satisfied with my answers he explained me my job role, salary and the growth in the organization
Tips: Be confident and prepare your CV well..That should do it

Skills evaluated in this interview

I appeared for an interview in Mar 2017.

Interview Preparation Tips

Round: Test
Experience: Test was online.
1. In Hadoop, Big Data & Wireless Communication section, there were 10-10 question with 15 minutes of time in each of three.
These three section were quite logical rather than calculative.

2. Quant & Apti section was quite easy. Fill in the blanks type questions were also present. There was 50 question in this section and only 12 minutes were given to solve.
Over all this section was very easy and scoring.
Tips: As a graduate or PG fresher in ECE, you can score in Mobile communication & Non-tech portion.
Try to score in Apti part as much as you can.
Duration: 1 hour
Total Questions: 80

Round: Problem Statement
Experience: In this round one person from the selection panel of five gave the three question as a problem and asked to write our own strategy to tackle.
The questions were:
1. What do you mean by a network ?
2. Problem related to LOS and non LOS communication.
3. Signal fading in Communication.
Tips: Just use your technical skills, you can easily answer these question if you have a good understanding of the Wireless communication.

Round: Coding Test.
Experience: This round was also not for elimination.
They just gave a sheet of five question of coding.The questions were:
1. To add 2 very long integer type number.
2. To draw the mirror image of a given tree.
3. To find the loop in a link list.
4. To find the max possible sum of an array of positive and negative no.
5. Ques. was related to a given figure to write the Algo to find the center of the circle.(fig. was given in the ques.).


Tips: To clear this round you need to be proficient at least in one coding language.

Round: Technical + HR Interview
Experience: They shortlisted 47 person from IIT Roorkee for the written.
Up to this round only 19 were present.
Duration of my interview was only 25-30 minutes.
There are 5 members panel(4 Tech+ 1HR).
One person in from Israel(Data mining expert),Second was from Sweden(Coding expert),Third & fourth were from India and Wireless comm. and architecture expert. 5th was HR person from India.
They started from the coding section form the test sheet ques.
He asked to explain all the coding ques and about my logic behind that.
Then they asked about Big data and Machine learning question.
As I don't know much about these topic I replied that I don't know sir.
After that they asked to explain my B.tech and M.tech project ,then they asked some ques related to project.
Then they asked ques from Wireless communication and Architecture of 1G to 5G to explain.
They asked ques from GSM, FDM, CDMA,TDM,OFDM.
They asked me the various reason behind call dropping.
Then he asked my B.tech communication subject when I told him my Analog & Digital comm. topic then he started laughing and told me that these techniques are completely outdated.
In last they asked my GATE %ile then I replied 99.42.
HR person was just observing my answering skills.

Tips: The interview was going on very fast they gave only 4-5 sec to think otherwise next ques was waiting for me.
Be confident and try to give the answer with some basic concept.
As for as my concern, They were just checking our base knowledge in there field specially in Wireless comm. and some courses in Machine learning or Data mining is a plus point.

Skills: Basic Concepts, Understanding Ability
College Name: IIT Roorkee

Interview Questionnaire 

1 Question

  • Q1. Self introduction

Interview Preparation Tips

Round: HR Interview
Experience: my self Uma Shankar I belong to U.P (Uttar Pradesh) I am pass out my 10th,12th from open school currently I am doing self-improvement course When I am tocking about my family in my family my father my mother and one elder brother and also me
I have total 3-year experience of sale and field executive
and last when you want to know about my hobbies playing game and also listening music and last and important traveling in out of city
That's all about me

Round: aspected salleary
Experience: I am telling about that in last company I am getting 14k CTC without convance then he was saying that they can provide me 16k CTC and i am agreed on this salary

Bharti Airtel Interview FAQs

What are the top questions asked in Bharti Airtel Customer Care Representative interview?

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Overall Interview Experience Rating

5/5

based on 1 interview experience

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Bharti Airtel Customer Care Representative Salary
based on 5 salaries
₹1.5 L/yr - ₹3.5 L/yr
22% less than the average Customer Care Representative Salary in India
View more details

Bharti Airtel Customer Care Representative Reviews and Ratings

based on 2 reviews

2.9/5

Rating in categories

3.0

Skill development

3.5

Work-life balance

2.4

Salary

2.9

Job security

3.9

Company culture

3.0

Promotions

3.5

Work satisfaction

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