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Administrator - L3
4-9 years
₹ 2.2L/yr - 7.3L/yr (AmbitionBox estimate)
Pune
Administrator - L3
Wipro
posted 3 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Do : -
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Employment Type: Full Time, Permanent
Functional Areas: Other
Read full job description What people at Wipro are saying
Rating based on 335 Administrator
reviews
Anonymous · IT & Information Security
in Pune
Work-Life balance. Working at Wipro after graduation as my first job gives me immense pleasure. I'm thankful to Wipro for giving me this opportunity.
Package offered was good when working from home but not now when company called
Administrator salary at Wipro
What Wipro employees are saying about work life
Wipro Benefits
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off 
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