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WNS

3.3

based on 13.5k Reviews

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WNS Senior Associate Reviews

Updated 13 Aug, 2025

Category Ratings

3.7

Job Security

3.4

Work-Life Balance

3.2

Company Culture

3.1

Skill Development

3.1

Work Satisfaction

2.9

Salary

2.5

Promotions

What employees say about WNS?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

66% employees reported

Monday to Friday

70% employees reported

Flexible timing

49% employees reported

No travel

68% employees reported

View more detailed insights

Gender based rating

3.4

Rated by Women

865 reviews

3.4

Rated by Men

1.8k reviews

View more detailed insights

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Top Mentions in WNS Senior Associate Reviews

2.8k reviews found

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Senior Associate in Mumbai

Full Time

Back Office Department

2.0

updated on 13 Jun 2025

Likes

Only salary on time

Dislikes

No appreciation , they think we are robots we should just work work work . No leavs management nor the floor management is good they should improve the management first. They do target you for breaks and every little things which I do find worse . Even if you achieve all targets you are not appreciated nor valued

Work Details

Work days: Monday to Friday (Strict Timings)

Senior Associate in Bangalore / Bengaluru

Full Time

Non Voice Department

1.0

updated on 02 Aug 2025

Dislikes

Especially about team lead who have been taken by WNS there names are Rajeshwari Kalainathan, Rajkumar Loyangamb, Mohammed Farhan and Saleem Pasha this people take revenge on the employee they can't accept options they are dictator kind what they say that right, if you don't agree what they say, they keep grudge on employee and takerevenge by make employee quit or terminate them. They are very dangerous people. God save employee from them. Please remove this people you wil save money you are just wasting money on this people....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

What people are saying about WNS

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an executive

Referral Hunt: Non-Voice Roles in Hyderabad

Hey folks, I'm Bishal Sinha, with 1.5 years in non-voice customer support (email/chat). Still huntin... read more

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Senior Associate in Pune

Full Time

Front Office & Guest Services Department

1.0

updated on 21 Jul 2025

Dislikes

The management's approach to hiring and employee management is puzzling. Freshers are being offered lucrative salaries and positions, while experienced individuals are being undervalued. To add insult to injury, existing employees are being set up for failure with unrealistic targets and a lack of clear communication.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

WNS Senior Associate Interview Questions

A Senior Associate was asked 2d agoQ. What is BPM?

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A Senior Associate was asked 2d agoQ. Describe yourself.

Read all Senior Associate questions

Get interview-ready with top interview questions & answers

A Senior Associate was asked 2d agoQ. Are you comfortable with rotational and night shifts?

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A Senior Associate was asked 3mo agoQ. What is Salesforce data?

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A Senior Associate was asked 3mo agoQ. What is secondary data research?

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Senior Associate in Hyderabad / Secunderabad

Full Time

Operations / Strategy Department

3.0

updated on 13 Jul 2025

Likes

The company have opportunities to upskill yourself, supportive colleagues

Dislikes

Less salary, No work life balance.. Work pressure is too much. A lot of overtimes

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Read WNS Senior Associate Reviews based on locations

Senior Associate in Pune

Full Time

Payroll & Transactions Department

1.0

updated on 27 May 2025

Likes

"I found the work environment at WNS challenging due to a lack of structured management and professionalism. The managerial approach often felt informal and disorganized, which impacted overall work efficiency and employee morale."

Dislikes

During my time at WNS, I experienced a work culture that seemed to lack fairness and transparency, particularly in regard to promotions and leadership behavior. There were noticeable instances of favoritism, where certain employees received leniency and opportunities regardless of performance. Unfortunately, male employees often felt disproportionately scrutinized. Additionally, some long-tenured staff displayed resistance to change and were at times unsupportive of new team members. Another concern was the lack of clarity during the hiring process regarding mandatory Saturday work, which employees were later compelled to accept under threat of disciplinary action. Moreover, outdated and slow computer systems added to daily inefficiencies and frustration."...Read More

Work Details

Work days: Monday to Saturday (Flexible Timings)

Senior Associate in Pune

Full Time

Finance & Accounting - Other Department

3.0

updated on 27 May 2025

Likes

Good company for starting a carrier in financial services u can learn, grow and can achieve personal as well as professional goals.

Dislikes

No hybrid mode, no playing area for break time for work life balance, very low pay for OT, very low pay for night shift allowance , no annaual function or any cultural events at festivals

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Senior Associate in New Delhi

Full Time

Administration Department

3.0

updated on 16 May 2025

Likes

Work life balance is there

Dislikes

Politics, they have screwed ratings of so many people and now blaming their tools that they use for updating annual ratings. They are saying it was a bug in their tool but are denying to amend the ratings which has impacted increment, incentives and bonuses.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Associate in Mumbai

Full Time

Non Voice Department

2.0

updated on 16 May 2025

Likes

Work from home , but depends on with which process you are working.

Dislikes

No growth, no internal openings, no systematic way of working in the process. Underpaid, no motivation, no internal discussion, lack of communication, process gap. No appreciation, no rewards , calls are conducted by supervisor to only insult you incase there is any mistake from user.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Associate in Pune

Full Time

Non Voice Department

1.0

updated on 04 May 2025

Likes

Nothing such to like.. If I had something to like I would never leave the company in just a few months.

Dislikes

1. There are so many things to dislike but to name a few of them 2. The work culture is disgusting 3. Management is worst 4. No proper communication in hierarchy 5. Mental harrassment 6. Too much work pressure and no support available at all 7. They offer a very very low salary and work load is unimaginable. 8. Last but not the least... Huge regret after joining the company and wasting your precious time ending up with health issue and loss of mental peace..😓...Read More

Work Details

Work policy: They say WFH for some and WFO for some but as per their demand they ask the WFH people to travel to office and work for silly stupid reasons.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Associate in Gurgaon / Gurugram

Full Time

Back Office Department

1.0

updated on 03 May 2025

Dislikes

The management system of wns is very poor. The management here say that if they have decided an employee won’t stay in the office then that employee will be removed The HR here doesn’t listen to anything they only have one threat we will terminate you they also speak in a very rude and inappropriate manner. There is a lot of favouritism as ne politics in the office

Work Details

Work days: Monday to Friday (Strict Timings)

Senior Associate in Gurgaon / Gurugram

Full Time

Customer Success Department

3.0

updated on 30 Apr 2025

Likes

Manager and supervisors treat us in good manner and they understand their employees.

Dislikes

Transport and working assets are worse. Work life balance there is no work life balance. It feels like hell.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Associate in Gurgaon / Gurugram

Full Time

Banking Operations Department

4.0

updated on 09 Apr 2025

Likes

Good Salary, medium work pressure, Job Security

Dislikes

Politics, Incompetent Management (They can suck your blood if you don't shout), do not expect any greetings on a festival not even a box of sweets, Lack of learning even you will forget your previous skills. They make people sloth and then kick out them with their politics.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Associate in Gurgaon / Gurugram

Full Time

Accounting & Taxation Department

3.0

updated on 05 Apr 2025

Likes

"On the positive side, there's a strong emphasis on staying away from office politics, which creates a more pleasant work environment. The team is generally great to work with, and collaboration is usually smooth. Of course, like any workplace, there are small issues here and there, but nothing that’s out of the ordinary."

Dislikes

"One major downside is that the salary you are offered when you join is the salary you’ll be stuck with. Don't expect any meaningful raises or salary increases in the years to come. It's disappointing to see little to no effort in rewarding employee growth or performance with appropriate compensation."

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Associate in Pune

Full Time

Non Voice Department

3.0

updated on 01 Apr 2025

Likes

Job security and the colleagues.

Dislikes

I have recently joined here at WNS. Our trainer was extremely good, but as soon as you hit the floor to work there's no support. Plus, it's a target job that you have to work on as many claims that are assigned to you. Only join if you can commit 14 hours a day for a less salary.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Associate in Gurgaon / Gurugram

Full Time

US healthcare Department

1.0

updated on 30 Mar 2025

Likes

company provide good salary hike.

Dislikes

apart from salary hike, this company does not provide a cup to drink water and I seriously mean it. I have just passed 2 weeks in this company and I feel like I am working in some local domestic company, The time you entered into this company you will feel like company only focus on cost cutting, smelly washroom with no basic hygiene no toilet roll, no fragnance spray, there is tea/coffee machine but no cups, you have to bring your own from home same goes for drinking water, you have to pay for the meal and even after paying you get cold rice and chapati, there is no professionalism in the management, Manager shout their associates in very rudely manner and even gave threat of firing employees, and management team is worst in this company here is one example my shift over at 3:30 Am and according to company policy all cab should be start moving at 4:00 AM but guess what we did not get the cab details even after 4:10 Am which should be given prior 2 hours before from logout shift timing as per their transport policy, which cause huge delay while leaving from the company. Think I can reach my home under 30 minutes but the cab itself take approximate 1 hour to leave the company location and if you guys are thinking that above all experience is limited to my process then you are in a big blunder my friend. I have a lot to written but this place is not enough to write. So Join this company at your own risk....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Senior Associate in Mumbai

Full Time

Back Office Department

4.0

updated on 22 Mar 2025

Likes

My stint as a trainer in Pune was a highlight of my time in WNS.I relished the opportunity to share my expertise, develop my leadership skills and bond with colleagues.Would like to add that working hours is 7.5hours but in many process they ask for OT they do pay additional but it's very conservative

Dislikes

Work life balance need to encourage flexible working hours,provide resources for employee well being and recognise the importance of personal time also there are no sat-sun week offs no medi claim

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Associate in Hyderabad / Secunderabad

Full Time

Other Department

4.0

updated on 21 Mar 2025

Likes

Good friends I had meet.

Dislikes

Very very less Salary increase and transportation services is wrost. Few manager's behaviour not in good way with the team. Politics happening in the company. Partiality & favourability plays main role.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Associate in Gurgaon / Gurugram

Full Time

Banking Operations Department

2.0

updated on 20 Mar 2025

Likes

I like the work life balance and the job security

Dislikes

I don't like that they are offering very little salary in exchange of lots of work and they don't offer work from home or even hybrid in many processes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Senior Associate Jobs at WNS

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Senior Associate

Gurgaon / Gurugram

1 - 4 Yrs

Not Disclosed

Senior Associate - International Voice Process

Pune

0 - 3 Yrs

Not Disclosed

Hiring For Senior Associates and Lead Associates.

Visakhapatnam

1 - 6 Yrs

Not Disclosed

HQ - Mumbai, Maharashtra, India

BPO

10k-50k Employees (India)

Food Processing

People also ask about WNS's Senior Associates

Is WNS a good place to work for Senior Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 2.8k employee reviews, it's clear that most senior associates have an average experience working at WNS. Job Security holds the highest rating at 3.7, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about job security and career growth on AmbitionBox.

Does WNS pay their Senior Associates well?

According to AmbitionBox reviews, WNS senior associates rate their salary and benefits at 2.9 out of 5, based on 2.8k reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about WNS's senior associates salaries here and to read reviews specifically about salary and benefits at WNS for senior associates, click here .

How is the work culture at WNS for Senior Associates?

Work culture at WNS for senior associates is rated 3.2 out of 5 by 2.8k employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at WNS for senior associates, click here .

How is the job security at WNS for Senior Associates?

Based on 2.8k reviews on AmbitionBox, WNS's senior associates rate job security at 3.7 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at WNS. To read reviews about job security at WNS for senior associates, click here .

Is work from home available to Senior Associates at WNS?

According to AmbitionBox, 6% of WNS's senior associates work from home permanently, 66% work from the office, and 28% follow a hybrid model, based on 384 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

How do I get a job at WNS as a Senior Associate?

To get a job at WNS as a Senior Associate, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top WNS interview questions and practice your responses to prepare thoroughly.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 2.8k WNS reviews submitted by WNS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if WNS is the right company for you. 70% of employees reported the working days at WNS as Monday to Fri...