Accenture Customer Service Executive Interview Questions and Answers

I bring a unique blend of skills, experience, and passion for customer service that will enhance your team's performance.

• Proven track record: In my previous role, I improved customer satisfaction scores by 20% through effective communication and problem-solving.

• Strong interpersonal skills: I excel at building rapport with customers, which helps in understanding their needs and providing tailored solutions.

• Adaptabi...read more

I have over five years of experience in customer service, excelling in communication and problem-solving skills.

• Worked as a customer service representative at XYZ Corp for 3 years, handling over 50 calls daily.

• Implemented a new ticketing system that reduced response time by 30%.

• Trained new hires on customer service protocols and best practices.

• Received 'Employee of the Month' award twice for outstanding customer f...read more

Effective communication is key in customer service, ensuring clarity and understanding in every interaction.

• Use a friendly tone to create a welcoming atmosphere.

• Speak clearly and at a moderate pace to ensure understanding.

• Active listening is crucial; repeat back what the customer says to confirm understanding.

• Use positive language to convey solutions rather than problems.

• Empathize with the customer's situation to ...read more

Dealing with a customer involves active listening, empathy, problem-solving, and effective communication.

• Listen actively to the customer's concerns and needs

• Show empathy and understanding towards their situation

• Offer solutions or alternatives to resolve their issue

• Communicate clearly and effectively throughout the interaction

• Follow up to ensure customer satisfaction

Payroll is the process of calculating and distributing employee salaries, wages, bonuses, and deductions.

• Payroll includes calculating gross pay based on hours worked or salary agreements.

• Deductions such as taxes, health insurance, and retirement contributions are subtracted from gross pay.

• Employers must comply with labor laws regarding minimum wage and overtime pay.

• Payroll can be processed weekly, bi-weekly, or mo...read more

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing live chat support