Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Amazon Team. If you also belong to the team, you can get access from here

Amazon Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Amazon Quality Service Associate Interview Questions and Answers

Updated 18 Apr 2025

13 Interview questions

A Quality Service Associate was asked 4mo ago
Q. What is sanity testing, and can you provide an example?
Ans. 

Sanity testing is a preliminary check to ensure basic functionality after changes in software.

  • Sanity testing is performed after minor changes to verify that the affected functionalities work as expected.

  • Example: After a bug fix in a login feature, sanity testing checks if users can still log in successfully.

  • It is less exhaustive than regression testing and focuses on specific areas of the application.

  • Sanity tests ...

🔥 Asked by recruiter 2 times
A Quality Service Associate was asked 4mo ago
Q. What are the different types of testing?
Ans. 

Testing ensures products meet quality standards through various methods, including functional, performance, and security testing.

  • Functional Testing: Verifies that the software functions as intended (e.g., user login functionality).

  • Performance Testing: Assesses the speed, scalability, and stability under load (e.g., website load testing).

  • Security Testing: Identifies vulnerabilities and ensures data protection (e.g....

Quality Service Associate Interview Questions Asked at Other Companies

asked in Amazon
Q1. • Explain Testing with real time example • Explain Adhoc with rea ... read more
asked in Amazon
Q2. What is testing? How do you test a matress? How do you test a Ale ... read more
asked in Amazon
Q3. Why software testing required Regression testing
asked in Amazon
Q4. What is a bug and how do you resolve it?
asked in Amazon
Q5. What is sanity testing, and can you provide an example?
🔥 Asked by recruiter 2 times
A Quality Service Associate was asked 4mo ago
Q. What is grey box testing?
Ans. 

Grey box testing combines black box and white box testing techniques to evaluate software functionality and internal structures.

  • Involves testing with partial knowledge of the internal workings of the application.

  • Useful for identifying issues in both the user interface and underlying code.

  • Example: Testing a web application where the tester knows the database schema but not the source code.

  • Helps in validating the in...

🔥 Asked by recruiter 2 times
A Quality Service Associate was asked 4mo ago
Q. What is smoke testing?
Ans. 

Smoke testing is a preliminary test to check the basic functionality of a software build before further testing.

  • Smoke testing is often referred to as 'build verification testing'.

  • It checks the critical functionalities of an application to ensure they work as expected.

  • For example, in a web application, smoke testing might include verifying that the homepage loads and the login function works.

  • Smoke tests are usually...

What people are saying about Amazon

View All
androiddev2412
1w
works at
Fintech
Amazon (45LPA) or PhonePe (33LPA) for a 1-year SDE?
Need some advice! Got offers from both Amazon (45 LPA) and PhonePe (33 LPA) as an SDE 1 with 1 year of experience. Both roles are in Bangalore. Which one should I pick? Help me decide!
Got a question about Amazon?
Ask anonymously on communities.
🔥 Asked by recruiter 8 times
A Quality Service Associate was asked
Q. What is regression testing?
Ans. 

Regression testing is the process of retesting a software application to ensure that new code changes have not adversely affected existing functionality.

  • Regression testing is performed after code changes to verify that the existing features still work correctly.

  • It helps in identifying any defects introduced by new code changes.

  • Automated testing tools are often used for regression testing to save time and effort.

  • Re...

What are the roles & responsibilities of a Quality Service Associate at Amazon?

Testing Execution

  • Execute test cases for software builds
  • Perform regression and repetitive testing
  • Report discrepancies and bugs accurately

Read full roles & responsibilities

A Quality Service Associate was asked
Q. What is the bug life cycle?
Ans. 

Bug life cycle refers to the stages a bug goes through from identification to resolution.

  • Bug is identified by tester or user

  • Bug is reported in a bug tracking system

  • Bug is assigned to a developer

  • Developer fixes the bug

  • Bug is retested by tester

  • Bug is closed if fixed or reopened if issue persists

Amazon HR Interview Questions

1.1k questions and answers

Q. Can you provide an example of a time when you felt you lacked sufficient re ... read more
Q. Tell me about a time when you had to balance the needs of a customer with t ... read more
Q. Why do you want to join a non-IT company?
🔥 Asked by recruiter 3 times
A Quality Service Associate was asked
Q. What is Testing?
Ans. 

Testing is the process of evaluating a system or component to determine if it meets the specified requirements.

  • Testing is done to identify defects or errors in a system.

  • It involves executing a program or system with the intent of finding bugs.

  • Testing can be done at various levels such as unit testing, integration testing, and system testing.

  • Different types of testing include functional testing, performance testing...

Are these interview questions helpful?
A Quality Service Associate was asked
Q. What is a bug and how do you resolve it?
Ans. 

A bug is an error or defect in a software program. To clear a bug, it needs to be identified, reported, and fixed by the development team.

  • Identify the bug by replicating the issue and documenting the steps to reproduce it

  • Report the bug to the development team with clear and concise information

  • The development team will investigate and fix the bug

  • The fix will be tested to ensure it resolves the issue without causing...

A Quality Service Associate was asked 4mo ago
Q. What is smoke testing, and can you provide an example?
Ans. 

Smoke testing is a preliminary test to check basic functionality of a software build.

  • Smoke testing is often referred to as 'build verification testing'.

  • It checks if the critical functionalities of an application are working.

  • Example: After a new build, testers verify if the application launches and the login feature works.

  • It helps identify major issues early in the development cycle.

  • Smoke tests are usually automate...

A Quality Service Associate was asked
Q. Automation Testing & Manual testing explanation?
Ans. 

Automation testing is the use of software tools to execute test cases, while manual testing is the process of testing software manually.

  • Automation testing involves writing scripts to automate test cases.

  • It is faster and more efficient than manual testing.

  • Examples of automation testing tools include Selenium, Appium, and JUnit.

  • Manual testing requires human intervention to execute test cases.

  • It involves exploring th...

Amazon Quality Service Associate Interview Experiences

21 interviews found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Amazon and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Screening test 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Tell what skills you have especially java, python, SQL and excel? He was testing our Communication skills in english.
Round 2 - Verbal ability 

(2 Questions)

  • Q1. Para questions, grammar, listening and speaking tests
  • Q2. Email writing,....

Interview Preparation Tips

Topics to prepare for Amazon Quality Service Associate interview:
  • Quality Services
  • Manual Testing
Interview preparation tips for other job seekers - Tell me about yourself, Tell me about your experience, what is a bug, how will you measure 4 liters by using 3 liter jar and 5 liter jar from an infinite pool of water, what is regression testing, explain sdlc, Do you adobe photoshop, what is regression testing?

I didn't get selected for the role.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic aptitude questions

Round 2 - One-on-one 

(2 Questions)

  • Q1. Manual testing concepts
  • Q2. Project related scenarios
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Mar 2025, where I was asked the following questions.

  • Q1. What are the different types of testing?
  • Q2. What is smoke testing, and can you provide an example?
  • Ans. 

    Smoke testing is a preliminary test to check basic functionality of a software build.

    • Smoke testing is often referred to as 'build verification testing'.

    • It checks if the critical functionalities of an application are working.

    • Example: After a new build, testers verify if the application launches and the login feature works.

    • It helps identify major issues early in the development cycle.

    • Smoke tests are usually automated for...

  • Answered by AI
  • Q3. What is sanity testing, and can you provide an example?
  • Ans. 

    Sanity testing is a preliminary check to ensure basic functionality after changes in software.

    • Sanity testing is performed after minor changes to verify that the affected functionalities work as expected.

    • Example: After a bug fix in a login feature, sanity testing checks if users can still log in successfully.

    • It is less exhaustive than regression testing and focuses on specific areas of the application.

    • Sanity tests are o...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. What is grey box testing
  • Q2. What is smoke testing
  • Ans. 

    Smoke testing is a preliminary test to check the basic functionality of a software build before further testing.

    • Smoke testing is often referred to as 'build verification testing'.

    • It checks the critical functionalities of an application to ensure they work as expected.

    • For example, in a web application, smoke testing might include verifying that the homepage loads and the login function works.

    • Smoke tests are usually auto...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Easy
Process Duration
6-8 weeks
Result
No response

I appeared for an interview in Oct 2024, where I was asked the following questions.

  • Q1. Smoke, Sanity, adhoc, Regression test, Bug and defect
  • Q2. Scenario based question
  • Ans. 

    Handling a difficult customer requires patience, empathy, and effective communication to resolve their concerns satisfactorily.

    • Listen actively to the customer's concerns without interrupting.

    • Empathize with their situation; for example, say, 'I understand how frustrating this must be for you.'

    • Offer a solution or alternative; for instance, 'Let me help you with that issue right now.'

    • Follow up to ensure the customer is sa...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

General Aptitude questions

Round 2 - One-on-one 

(3 Questions)

  • Q1. What is Testing?
  • Q2. Automation Testing & Manual testing explanation?
  • Ans. 

    Automation testing is the use of software tools to execute test cases, while manual testing is the process of testing software manually.

    • Automation testing involves writing scripts to automate test cases.

    • It is faster and more efficient than manual testing.

    • Examples of automation testing tools include Selenium, Appium, and JUnit.

    • Manual testing requires human intervention to execute test cases.

    • It involves exploring the sof...

  • Answered by AI
  • Q3. Regression Testing?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare on Testing In Detail? And it's types why We use it.

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Just a basic aptitude questions

Round 2 - Technical 

(1 Question)

  • Q1. It was based on testing concepts like SDLC. Read thoroughly about software testing.
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself Why you want to join in amazon Final year project explanation
  • Ans. 

    Passionate about quality service, I aim to enhance customer experiences at Amazon with my skills and project insights.

    • Background in customer service with 2 years of experience at XYZ Company, where I improved customer satisfaction scores by 15%.

    • I admire Amazon's commitment to innovation and customer-centric approach, which aligns with my values and career goals.

    • My final year project focused on developing a customer fee...

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is regression testing
  • Q2. What is bug life cycle

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Just aptitude and English test

Round 3 - One-on-one 

(1 Question)

  • Q1. All about testing

Interview Preparation Tips

Interview preparation tips for other job seekers - Search on internet fir few previous asked questions
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Reasoning Quant and engish

Round 2 - One-on-one 

(1 Question)

  • Q1. Question related to testing

Amazon Interview FAQs

How many rounds are there in Amazon Quality Service Associate interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Aptitude Test, Technical and Resume Shortlist.
How to prepare for Amazon Quality Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Software Testing, Service Quality, QA Engineering, Recruitment and SLAS.
What are the top questions asked in Amazon Quality Service Associate interview?

Some of the top questions asked at the Amazon Quality Service Associate interview -

  1. • Explain Testing with real time example • Explain Adhoc with real time ex...read more
  2. What is testing? How do you test a matress? How do you test a Alexa device? ...read more
  3. Why software testing required Regression test...read more
How long is the Amazon Quality Service Associate interview process?

The duration of Amazon Quality Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Overall Interview Experience Rating

4.1/5

based on 14 interview experiences

Difficulty level

Easy 40%
Moderate 60%

Duration

Less than 2 weeks 50%
2-4 weeks 20%
4-6 weeks 10%
6-8 weeks 20%
View more
Amazon Quality Service Associate Salary
based on 562 salaries
₹2 L/yr - ₹5.2 L/yr
5% more than the average Quality Service Associate Salary in India
View more details

Amazon Quality Service Associate Reviews and Ratings

based on 60 reviews

3.7/5

Rating in categories

3.1

Skill development

4.2

Work-life balance

3.2

Salary

3.9

Job security

4.0

Company culture

2.6

Promotions

3.4

Work satisfaction

Explore 60 Reviews and Ratings
Customer Service Associate
4k salaries
unlock blur

₹1.8 L/yr - ₹5 L/yr

Associate
3.1k salaries
unlock blur

₹2 L/yr - ₹5.5 L/yr

Transaction Risk Investigator
3.1k salaries
unlock blur

₹2.9 L/yr - ₹6.5 L/yr

Senior Associate
2.7k salaries
unlock blur

₹4 L/yr - ₹9 L/yr

Software Engineer
2.3k salaries
unlock blur

₹25 L/yr - ₹48.2 L/yr

Explore more salaries
Compare Amazon with

Flipkart

3.9
Compare

TCS

3.5
Compare

Google

4.4
Compare

Netflix

4.0
Compare
write
Share an Interview