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Amazon Customer Care Executive Interview Questions, Process, and Tips

Updated 14 Aug 2024

Top Amazon Customer Care Executive Interview Questions and Answers

View all 16 questions

58 Amazon Customer Care Executive Interview Experiences

159 questions found

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Interview experience
Rating 5
Very good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2023.

7 Interview Rounds

1

Aptitude Test Round

Aptitude test is an exam used to determine an individual's skill or propensity to succeed in a given activity

2

Coding Test Round

Coding test assessments that are designed to evaluate a developer's coding skills and aptitude.

3

Group Discussion Round

A group discussion is a discussion between a group of participants on a given subject.

4

Assignment Round

An assignment is a task that someone in authority has asked you to do

5

Case Study Round

A case study is a great way to learn more about complex situations, and you can evaluate how various people responded in that situation.

6

HR Round (7 Questions)

7

One-on-one Round (5 Questions)

Interview Preparation Tips

Topics to prepare for Amazon Customer Care Executive interview:
  • Job Posting
  • Job Scheduling
  • JobTrac
  • Job Safety Analysis
  • Job Evaluation
  • Present Job
Interview preparation tips for other job seekers - Good wark and job .good salary. Ham bhi ye wark ache karne ki koshi karge
Thank you 😊

Customer Care Executive Interview Questions

user image Anonymous

posted on 27 May 2024

Interview experience
Rating 5
Very good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024.

2 Interview Rounds

1

HR Round (3 Questions)

2

Technical Round (4 Questions)

Get interview-ready with top interview questions

Customer Care Executive Interview Questions

user image Semarla Saritha

posted on 8 Feb 2024

Interview experience
Rating 4
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jan 2024.

2 Interview Rounds

1

One-on-one Round (4 Questions)

2

Aptitude Test Round

My behaviour
My education

Interview Preparation Tips

Interview preparation tips for other job seekers - Be strong 💪 and keep smiling

Amazon interview questions for designations

Customer Care

 (1)

Customer Care Associate

 (7)

Customer Care Manager

 (2)

Customer Care Officer

 (1)

Non Voice Customer Care Executive

 (5)

Voice Process Customer Care Executive

 (2)

Health Care Executive

 (1)

Customer Executive

 (2)

Customer Care Executive Interview Questions

user image Anonymous

posted on 26 Jul 2023

Interview experience
Rating 5
Very good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2023.

3 Interview Rounds

1

Aptitude Test Round

I am best job for my Amazon. All products are available. Products are very reasonable.

2

Coding Test Round

Amazon is very Big company. Amazon product is all over country.

3

Technical Round (5 Questions)

Interview Preparation Tips

Interview preparation tips for other job seekers - Work at home.

Customer Care Executive Interview Questions

user image Anonymous

posted on 16 May 2023

Interview experience
Rating 5
Very good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Apr 2023.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (5 Questions)

  • Q1. My name is Nikita View Answers (1)
  • Q2. Complete graduation in rashtrasant tukdoji Maharaj University Add Answer
  • Q3. I belong to a maharastrian family Add Answer
  • Q4. My strength are I am self motivated,hard working and a disciplined person. Add Answer
  • Q5. My short term goal a is to get a job in a reputed company and my long term goal is to achieve a good position wear I can build my career and help the organisati...read more Add Answer

Customer Care Executive Interview Questions

user image Anonymous

posted on 14 May 2024

Interview experience
Rating 5
Very good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Apr 2024.

1 Interview Round

1

HR Round (5 Questions)

  • Q1. How to talk to the HR ? View Answers (1)
  • Q2. Hi! Please keep these things in mind to talk to the HR properly. Add Answer
  • Q3. Greet the HR on the call and introduce yourself politely. Example: “Hello Ma'am, I am divyanshi ” Add Answer
  • Q4. Make Company Culture the Focus. ... Add Answer
  • Q5. Encourage Face to Face Communication. ... Add Answer

Interview Preparation Tips

Topics to prepare for Amazon Customer Care Executive interview:
  • Goal setting
  • Physical Education
  • Certifications skiil
Interview preparation tips for other job seekers - Highlight your relevant experience and skills that match the job description.

Customer Care Executive Interview Questions

user image Anonymous

posted on 22 Jan 2024

Interview experience
Rating 3
Average
Difficulty level
Easy
Duration
-
Result
Selected Selected

I applied via Naukri.com

3 Interview Rounds

1

Aptitude Test Round

Look at the series:7, 10, 8,11, 9, 12,.... What number should come next...? A10 B 11 C 14 D 7Answer.. A10

2

Group Discussion Round

Non execution of GST bill might herald end of precent government Answer. Hi, in my point of view, GST implement is a good step which was taken by honourable prime minister Modi but GST implementation is not a proper way. It is not a work which can be done a day for this work government should proper planing. Thanks.

3

Cricket Round (1 Question)

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak confidently

Customer Care Executive Interview Questions

user image Anonymous

posted on 12 Sep 2023

Interview experience
Rating 4
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023.

5 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Aptitude Test Round

I don't know about aptitude

3

Coding Test Round

I don't know coding so I want to learn coding

4

Case Study Round

I am studying diploma 3rd year mechanical engineering

5

Technical Round (3 Questions)

Interview experience
Rating 5
Very good
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024.

2 Interview Rounds

1

Aptitude Test Round

An aptitude test is a way for employers to assess a candidate's abilities through a variety of different testing formats. Aptitude tests will test your ability to perform tasks and react to situations at work.

2

Coding Test Round

An aptitude test is a way for employers to assess a candidate's abilities through a variety of different testing formats. Aptitude tests will test your ability to perform tasks and react to situations at work.

Interview Preparation Tips

Topics to prepare for Amazon Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - The restrictions on seeking outside employment apply broadly. Please consult your employer’s ethics officer before applying for a job with Amazon if you have any questions or concerns.

Customer Care Executive Interview Questions

user image Anonymous

posted on 29 Jan 2024

Interview experience
Rating 5
Very good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jul 2023.

3 Interview Rounds

1

Assignment Round

Story telling, typing, emai writhing, and repat sentences

2

One-on-one Round (1 Question)

3

HR Round (3 Questions)

Interview Preparation Tips

Topics to prepare for Amazon Customer Care Executive interview:
  • Good communication skills
  • MS Office
  • Email Marketing
Interview preparation tips for other job seekers - Well prepared for assessments.

Amazon Interview FAQs

How many rounds are there in Amazon Customer Care Executive interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in Amazon Customer Care Executive interview?

Some of the top questions asked at the Amazon Customer Care Executive interview -

  1. What is customer service, how do we deal with customer servi...read more
  2. can you communicate with customers of rage behaviour in very calming t...read more
  3. What is HR in Ind...read more
How long is the Amazon Customer Care Executive interview process?

The duration of Amazon Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Interview Process at Amazon Customer Care Executive

based on 29 interviews in last 1 year

3 Interview rounds

  • Resume Shortlist Round
  • Technical Round
  • One-on-one Round
View more

People are getting interviews through

based on 42 Amazon interviews
Company Website
Job Portal
WalkIn
Referral
Campus Placement
Recruitment Consultant
24%
24%
17%
12%
7%
2%
14% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Amazon Customer Care Executive Salary
based on 629 salaries

Average annual salary

3.3 Lakhs
₹0.8 L/yr - ₹8.2 L/yr
31% more than the average Customer Care Executive Salary in India
View more details

Amazon Customer Care Executive Reviews and Ratings

based on 241 reviews

4.4

Rating in categories

 4.2

Skill development

 4.2

Work-Life balance

 4.2

Salary & Benefits

 4.1

Job Security

 4.3

Company culture

 3.9

Promotions/Appraisal

 4.1

Work Satisfaction

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