Cognizant Senior Processing Executive Interview Questions and Answers

I would remain calm, listen actively, and empathize with the customer to resolve their issues effectively.

• Stay calm and composed: For example, if a customer is yelling, I would take a deep breath and maintain a steady tone.

• Listen actively: I would let the customer express their frustrations without interrupting, showing that I value their concerns.

• Empathize with their situation: I might say, 'I understand how frus...read more

Synchronous transcription occurs in real-time, while asynchronous transcription involves delayed processing.

• Synchronous transcription: Transcription happens simultaneously with the audio playback.

• Example: Live captioning during a conference or event.

• Asynchronous transcription: Transcription occurs after the audio has been recorded.

• Example: Transcribing a podcast episode after it has been recorded.

• Synchronous is of...read more

I am fully comfortable with the PWD job requirements and committed to contributing positively to the team.

• I have experience working in diverse environments, which has prepared me for various challenges.

• I believe in inclusivity and have previously worked with teams that prioritize accessibility.

• I am adaptable and open to learning new skills that may be necessary for this role.

Insurance is a financial product that provides protection against potential future losses or risks, covering various aspects of life.

• Types of Insurance: There are various types of insurance, including life, health, auto, and property insurance, each serving different needs.

• Premiums and Deductibles: Policyholders pay premiums to maintain coverage, while deductibles are the amounts they must pay out-of-pocket before...read more

Excel is a powerful spreadsheet application used for data analysis, visualization, and complex calculations.

• Data Organization: Excel allows users to organize data in rows and columns, making it easy to manage large datasets.

• Formulas and Functions: Users can perform calculations using built-in functions like SUM, AVERAGE, and VLOOKUP to analyze data efficiently.

• Charts and Graphs: Excel provides tools to create vari...read more

Effective client communication involves clarity, empathy, and active listening to build trust and ensure understanding.

• Use clear and concise language to avoid misunderstandings. For example, instead of saying 'we'll get back to you soon,' specify a timeframe.

• Practice active listening by summarizing what the client says to confirm understanding. For instance, 'So, what you're saying is...'

• Be empathetic and acknowle...read more

Search engines are tools that help users find information on the internet by indexing and retrieving data based on queries.

• General Search Engines: Google, Bing, Yahoo.

• Specialized Search Engines: PubMed for medical research, Google Scholar for academic papers.

• Vertical Search Engines: Kayak for travel, Zillow for real estate.

• Meta Search Engines: DuckDuckGo aggregates results from multiple search engines.

Discussing salary packages involves understanding components like base pay, bonuses, and benefits.

• Base Salary: The fixed annual amount paid to an employee, e.g., $60,000 per year.

• Bonuses: Additional compensation based on performance, e.g., a 10% annual bonus.

• Benefits: Non-cash perks like health insurance, retirement plans, and paid time off.

• Negotiation: It's important to discuss and negotiate your salary package b...read more