Conneqt Business Solutions Assistant Manager Operations Interview Questions and Answers

Q1. What’s the last salary package
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Q2. Introduce yourself to me
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Q1. Tell me something which isn’t on your resume
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Q2. What’s your strategy to manage the team
Ans. 
My strategy focuses on clear communication, empowerment, and continuous improvement to foster a productive team environment.
• Establish clear goals: Set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) objectives for the team to ensure alignment.

• Encourage open communication: Foster an environment where team members feel comfortable sharing ideas and feedback, enhancing collaboration.

• Empower team members: De...read more
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Q3. What are you bringing to the table
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Q1. People handling related questions
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Q2. People management
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Q3. Shrinkage Management
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Q4. Conflict management
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Q5. Score card and rating
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Q1. Capacity planning, Team management, Strategy management, KPI Management
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Q2. People Management related and operational management
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Q1. What do you know about BPO Operation
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Q2. How would you manage high AHT
Ans. 
To manage high Average Handling Time (AHT), focus on training, process optimization, and effective communication.
• Conduct regular training sessions to enhance team skills, e.g., role-playing scenarios to improve customer interactions.

• Analyze call data to identify common issues causing delays, such as frequent transfers or complex queries.

• Implement a knowledge base for quick access to information, reducing time spent sea...read more
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Q1. Bucket wise portfolio and there resolution
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Q2. What is FR claim paid
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FR claim paid refers to the amount paid by the insurance company for a claim made under the French insurance system.
• FR stands for France, where the insurance claim was made.

• The FR claim paid is the amount paid by the insurance company to the policyholder for a claim made under the French insurance system.

• This amount may vary depending on the type of insurance policy and the nature of the claim.

• For example, if a policyh...read more
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Q3. How you will achieved the target
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Q4. How you control attrition and shrinkage
Ans. 
Attrition and shrinkage can be controlled through effective communication, employee engagement, and regular training.
• Regularly communicate with employees to understand their concerns and address them promptly

• Create a positive work environment that fosters employee engagement and loyalty

• Provide regular training and development opportunities to help employees grow and feel valued

• Implement effective performance management...read more
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Q1. Experience and skills that you have
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General and basic knowledge questions

Q1. Question related to SCM Operation and pricing and validation of quotes and PR
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Q2. Question related to cost validation and understanding
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Q1. It skills related questions
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Q2. Question related to process of Vendor management
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