Teleperformance Assistant Manager Operations Interview Questions and Answers

Q1. Previous experience
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Work culture and data security professional safety of team

Q1. Personal obligation and current company team management
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Q1. Reason to switch job
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Q1. What is the method for calculating shrinkage?
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Shrinkage calculation measures the loss of inventory or resources in operations, impacting overall efficiency and profitability.
• Shrinkage = (Total Inventory - Actual Inventory) / Total Inventory * 100%

• Example: If Total Inventory is $100,000 and Actual Inventory is $95,000, shrinkage = ($100,000 - $95,000) / $100,000 * 100% = 5%.

• Consider factors like theft, damage, or administrative errors that contribute to shrinkage.

• R...read more
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Q2. What are the key aspects of effective people management?
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Effective people management involves communication, motivation, development, and conflict resolution to enhance team performance.
• Clear Communication: Regularly update team members on goals and expectations. For example, hold weekly meetings to discuss progress.

• Motivation: Recognize and reward achievements to boost morale. For instance, implement an employee of the month program.

• Development: Provide training opportuniti...read more
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Q3. What is the concept of performance management in the context of Business Intelligence (BI)?
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Performance management in BI focuses on measuring and improving organizational effectiveness through data-driven insights.
• Aligns business objectives with performance metrics to track progress.

• Utilizes dashboards and reports to visualize key performance indicators (KPIs).

• Facilitates data-driven decision-making by providing actionable insights.

• Example: A retail company uses BI to analyze sales data and optimize inventory...read more
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Q4. How to handle BQ performers
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Effectively managing below-average performers requires clear communication, support, and structured improvement plans.
• Identify the root cause of underperformance through one-on-one discussions.

• Set clear, achievable goals and expectations tailored to the individual.

• Provide regular feedback and coaching to guide improvement.

• Implement a performance improvement plan with specific timelines.

• Recognize and reward small achiev...read more
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Q1. How to manage shrinkage
Ans. 
Effective shrinkage management involves monitoring, prevention strategies, and employee training to minimize losses.
• Implement regular inventory audits to identify discrepancies early.

• Use technology like RFID tags to track inventory movement.

• Train employees on loss prevention techniques, such as proper handling of products.

• Establish a clear return policy to reduce losses from returns.

• Encourage a culture of accountabilit...read more
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Q2. How to tackle team members with behaviour issue
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Addressing behavior issues in team members requires empathy, clear communication, and structured interventions.
• Identify the behavior issue: Observe specific actions that are problematic, such as consistent tardiness or negative attitudes.

• Communicate privately: Schedule a one-on-one meeting to discuss the behavior without public embarrassment.

• Use 'I' statements: Express how their behavior affects the team, e.g., 'I feel...read more
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