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I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 2 interview rounds.
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I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.
Over 5 years of experience in customer service roles, including working at a major retail company.
Skilled in handling customer inquiries and resolving issues efficiently, as demonstrated by consistently high customer satisfaction ratings.
Proficient in using CRM software to track customer interacti...
I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.
Over 5 years of experience in customer service roles, including working at a major retail chain where I handled customer inquiries and complaints.
Skilled in using CRM software to track customer interactions and ensure follow-up, which improved customer satisfaction scores by 20%.
Strong communicati...
I have over 5 years of experience in customer care services, handling various customer inquiries and resolving issues.
Handled customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely manner
Provided product information and assistance to customers
Maintained customer satisfaction and retention
Trained new customer care representatives
Insurance is a financial protection against potential losses or risks.
Insurance is a contract between an individual or organization and an insurance company, where the insured pays a premium in exchange for financial protection against specified risks.
Types of insurance include health insurance, life insurance, auto insurance, and property insurance.
Insurance helps individuals and businesses manage risks by providing f...
I appeared for an interview before Nov 2016.
HR will address and resolve any problems that arise in the office.
HR will investigate the issue to understand the root cause.
HR will communicate with the relevant parties involved in the problem.
HR will take necessary actions to resolve the problem and prevent it from happening again.
Examples: HR may conduct meetings, provide training, implement new policies, or take disciplinary actions.
I appeared for an interview in Apr 2025, where I was asked the following questions.
Customer care service involves assisting customers with inquiries, resolving issues, and ensuring a positive experience.
Primary responsibility is to address customer inquiries and provide solutions.
Involves effective communication skills to understand and resolve customer issues.
Requires patience and empathy, especially when dealing with frustrated customers.
Utilizes various tools and software to track customer interac...
I applied via Recruitment Consultant and was interviewed before Mar 2020. There was 1 interview round.
I have a diverse background in finance and marketing, with a strong educational foundation in business administration.
Bachelor's degree in Business Administration from XYZ University, focusing on finance and marketing.
Interned at ABC Corp, where I assisted in market research and data analysis, leading to a 15% increase in customer engagement.
Worked as a marketing assistant at DEF Ltd., managing social media campaigns t...
I applied via Naukri.com and was interviewed before Dec 2019. There was 1 interview round.
The number of agents under me varies depending on the project and team size.
The number of agents can range from a few to several dozen.
It also depends on the level of responsibility and complexity of the project.
For example, in my previous project, I had 12 agents under me, while in another project, I had 25.
I ensure that I have the right number of agents to effectively manage the project and meet the client's expectat...
Yes, I am flexible and can work in all shifts to meet team and organizational needs.
I have experience working night shifts in my previous role, which helped me adapt to different schedules.
I understand the importance of shift rotation for team dynamics and productivity.
I am committed to ensuring coverage and support for my team, regardless of the shift.
Yes, I am open to relocating anywhere in India for the right opportunity and to contribute effectively to the team.
I have previously relocated for work, such as moving from Mumbai to Bangalore for a project.
I understand the importance of being flexible in a leadership role to meet team and organizational needs.
Relocating allows me to gain diverse experiences and insights from different regions, enhancing my leadership ...
I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.
I applied via LinkedIn and was interviewed before Jul 2020. There were 3 interview rounds.
I applied via Referral and was interviewed before Dec 2019. There were 4 interview rounds.
based on 2 reviews
Rating in categories
Customer Care Executive
3.3k
salaries
| ₹1.2 L/yr - ₹3.5 L/yr |
Customer Service Executive
1.5k
salaries
| ₹1.2 L/yr - ₹3.5 L/yr |
Team Lead
1.3k
salaries
| ₹2 L/yr - ₹6.2 L/yr |
Senior Customer Service Executive
885
salaries
| ₹1.3 L/yr - ₹3.6 L/yr |
Customer Service Associate
740
salaries
| ₹1.3 L/yr - ₹4.2 L/yr |
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