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Conneqt Business Solutions Customercare Service Interview Questions and Answers

Updated 28 Aug 2022

Conneqt Business Solutions Customercare Service Interview Experiences

1 interview found

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction and experience base

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be panic it's normal . Be confident and calm . Speak in English polite

Top trending discussions

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Interview Hub
6d (edited)
anshitanegi
·
ex -
Planet Spark
When HR’s Chinese English made me drop the interview!
So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️
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Interview Questionnaire 

7 Questions

  • Q1. Introduction
  • Ans. 

    I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.

    • Over 5 years of experience in customer service roles, including working at a major retail company.

    • Skilled in handling customer inquiries and resolving issues efficiently, as demonstrated by consistently high customer satisfaction ratings.

    • Proficient in using CRM software to track customer interacti...

  • Answered by AI
  • Q2. About yourself
  • Ans. 

    I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.

    • Over 5 years of experience in customer service roles, including working at a major retail chain where I handled customer inquiries and complaints.

    • Skilled in using CRM software to track customer interactions and ensure follow-up, which improved customer satisfaction scores by 20%.

    • Strong communicati...

  • Answered by AI
  • Q3. Education
  • Q4. Family
  • Q5. Experience of work
  • Ans. 

    I have over 5 years of experience in customer care services, handling various customer inquiries and resolving issues.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely manner

    • Provided product information and assistance to customers

    • Maintained customer satisfaction and retention

    • Trained new customer care representatives

  • Answered by AI
  • Q6. What do you under stand by word insurance
  • Ans. 

    Insurance is a financial protection against potential losses or risks.

    • Insurance is a contract between an individual or organization and an insurance company, where the insured pays a premium in exchange for financial protection against specified risks.

    • Types of insurance include health insurance, life insurance, auto insurance, and property insurance.

    • Insurance helps individuals and businesses manage risks by providing f...

  • Answered by AI
  • Q7. It was a telephonic round interview

Customercare Service Interview Questions Asked at Other Companies

asked in Flipkart
Q1. I'm sorry, I don't understand the question.
Q2. What is your educational background?

I appeared for an interview before Nov 2016.

Interview Questionnaire 

1 Question

  • Q1. If any problem created in office than what is action from HR ?
  • Ans. 

    HR will address and resolve any problems that arise in the office.

    • HR will investigate the issue to understand the root cause.

    • HR will communicate with the relevant parties involved in the problem.

    • HR will take necessary actions to resolve the problem and prevent it from happening again.

    • Examples: HR may conduct meetings, provide training, implement new policies, or take disciplinary actions.

  • Answered by AI

Interview Preparation Tips

Round: Introduction
Experience: Just i am say about my self.. job ., work etc
Tips: No tips

Round: Resume Shortlist
Experience: I would to show my resume
Tips: No tips

Round: Test
Experience: I am just ask about my work and salary
Tips: Nothing
Duration: 8 hours
Total Questions: 2

Round: HR Interview
Experience: If some one misbehave with agent , or and any other issue create with team leader or manager than what help providing from HE?
Tips: Nothing

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Apr 2025, where I was asked the following questions.

  • Q1. About your self and biodata
  • Q2. What do you know about this job role
  • Ans. 

    Customer care service involves assisting customers with inquiries, resolving issues, and ensuring a positive experience.

    • Primary responsibility is to address customer inquiries and provide solutions.

    • Involves effective communication skills to understand and resolve customer issues.

    • Requires patience and empathy, especially when dealing with frustrated customers.

    • Utilizes various tools and software to track customer interac...

  • Answered by AI

Interview Questionnaire 

1 Question

  • Q1. TDS related questions

Interview Preparation Tips

Round: Test
Experience: Aptitude, reasoning, maths and English grammer

I applied via Recruitment Consultant and was interviewed before Mar 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Previous work experience and educational qualifications.
  • Ans. 

    I have a diverse background in finance and marketing, with a strong educational foundation in business administration.

    • Bachelor's degree in Business Administration from XYZ University, focusing on finance and marketing.

    • Interned at ABC Corp, where I assisted in market research and data analysis, leading to a 15% increase in customer engagement.

    • Worked as a marketing assistant at DEF Ltd., managing social media campaigns t...

  • Answered by AI
  • Q2. About hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident while answering questions. Don't think too much.

Conneqt Business Solutions HR Interview Questions

114 questions and answers

Q. What is the purpose of this job?
Q. Why do you want to pursue this opportunity?
Q. What is your previous experience?

I applied via Naukri.com and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. About your previous job role
  • Q2. How many agents under you
  • Ans. 

    The number of agents under me varies depending on the project and team size.

    • The number of agents can range from a few to several dozen.

    • It also depends on the level of responsibility and complexity of the project.

    • For example, in my previous project, I had 12 agents under me, while in another project, I had 25.

    • I ensure that I have the right number of agents to effectively manage the project and meet the client's expectat...

  • Answered by AI
  • Q3. Are you able work in all shifts
  • Ans. 

    Yes, I am flexible and can work in all shifts to meet team and organizational needs.

    • I have experience working night shifts in my previous role, which helped me adapt to different schedules.

    • I understand the importance of shift rotation for team dynamics and productivity.

    • I am committed to ensuring coverage and support for my team, regardless of the shift.

  • Answered by AI
  • Q4. Are you able to relocate in allover india
  • Ans. 

    Yes, I am open to relocating anywhere in India for the right opportunity and to contribute effectively to the team.

    • I have previously relocated for work, such as moving from Mumbai to Bangalore for a project.

    • I understand the importance of being flexible in a leadership role to meet team and organizational needs.

    • Relocating allows me to gain diverse experiences and insights from different regions, enhancing my leadership ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Best experience for the and working from may 2020...
Are these interview questions helpful?

I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How will you resolve conflict ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be confident while soft skills are important.

Associate Interview Questions & Answers

WNS user image Anonymous

posted on 14 Jul 2021

I applied via LinkedIn and was interviewed before Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is companies future goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - Grow with company

I applied via Referral and was interviewed before Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About Basic Accounting rules & people management

Interview Preparation Tips

Interview preparation tips for other job seekers - It's an good & learning experience

Conneqt Business Solutions Interview FAQs

How many rounds are there in Conneqt Business Solutions Customercare Service interview?
Conneqt Business Solutions interview process usually has 2 rounds. The most common rounds in the Conneqt Business Solutions interview process are Resume Shortlist and HR.

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Conneqt Business Solutions Customercare Service Reviews and Ratings

based on 2 reviews

4.9/5

Rating in categories

4.9

Skill development

4.9

Work-life balance

4.9

Salary

4.9

Job security

4.0

Company culture

4.9

Promotions

4.0

Work satisfaction

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