Teleperformance Team Lead Interview Questions and Answers

Occupancy measures space usage, while utilization assesses the efficiency of resource use in a given context.

• Occupancy refers to the percentage of available space that is currently being used.

• Utilization measures how effectively resources (like staff or equipment) are being used relative to their capacity.

• For example, in a hotel, occupancy is the ratio of booked rooms to total rooms available.

• In a manufacturing se...read more

I learned about Teleperformance through industry research, networking, and positive reviews from current and former employees.

• Industry Research: I discovered Teleperformance while researching leading companies in the customer service and outsourcing sector.

• Networking: I connected with professionals in the industry who spoke highly of Teleperformance's work culture and career growth opportunities.

• Employee Reviews: ...read more

KPIs for a Team Leader focus on team performance, engagement, and project success metrics.

• Team Performance: Measure the team's ability to meet deadlines and quality standards. Example: 90% of projects completed on time.

• Employee Engagement: Assess team morale and satisfaction through surveys. Example: Achieving an 85% satisfaction rate in quarterly surveys.

• Communication Effectiveness: Evaluate clarity and frequency...read more

I have over 8 years of experience in project management, team leadership, and process improvement across various industries.

• Led a team of 10 in a software development project, improving delivery time by 30%.

• Implemented Agile methodologies, resulting in a 25% increase in team productivity.

• Managed cross-functional teams to launch a new product, achieving a 15% market share within the first year.

• Conducted training se...read more

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

KPI stands for Key Performance Indicator and KRA stands for Key Result Area. KPI measures performance while KRA defines areas of responsibility.

• KPIs are specific metrics used to measure performance and progress towards goals.

• KPIs are often numerical and can be used to track progress over time.

• KRA is a broader concept that defines the areas of responsibility for an individual or team.

• KRA is often used to set goals ...read more